What is Remote Meeting?
Remote Meeting is an application that makes it easy to conduct online meetings. Upto 10 participants across geographies and time zones can meet and collaborate simultaneously. Further, you can make presentations and give product / service demonstrations to consumers from any location, at any point in time. This greatly reduces costs and enables interaction in real-time.
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How is Remote Meeting different from similar services?
This user-friendly product with a graphical interface makes online meeting simple and convenient, more so for first time users. The 128-bit RC4 / SSL encryption ensures that the data transmitted during the online meeting is secure. Thus, you can meet and exchange data, make presentations and even give demonstrations online - all with a click of a button.
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How do I start using Remote Meeting?
Simply sign up for an account online and avail the free trial. Login directly from the web with your Username and Password, to start the online meeting.
Alternatively, download and install the application to start Hosting unlimited online meetings.
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Do I need a Remote Meeting account to attend a meeting?
No. You need not sign up for an account to attend a meeting. Just use the license sent by the organizer to join the online meeting.
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Are there different setups for organizing and attending meeting?
No. There is a common setup for the organizer and participants.
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How do I organize a meeting?
Sign up for an account and login directly from the web with your Remote Meeting Username and Password, to start the online meeting.
Alternatively, follow the steps listed below:
1. Download and install the Remote Meeting application (only for first time users).
2. Go to Remote Meeting Tray Menu, right-click 'Start Meeting' and enter the user information (if it has not been filled already).
3. From the window that displays, note the license number and send the same to the participants over chat, email or telephone.
4. On receiving the license, the invited persons can attend (join) the online meeting by entering the license at their end.
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What is the difference between an organizer and a presenter?
The organizer refers to the person who starts the online meeting (by logging into the Remote Meeting account). A presenter is a meeting participant whose desktop can be viewed by others. At any point of time, a participant can become a presenter but there can only be one organizer.
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Can I show / hide my screen (give view-only access to desktop) to select participants and / or all participants?
Yes. For this, select the individual participant and click the 'Show/Hide Screen' button. If you want to show your screen to all the participants click the 'Show/Hide to all' button. Similarly, you can 'Pause / Stop' showing the screen to participant(s).
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How do I grant keyboard/mouse controls to a participant?
On the Remote Meeting tray menu click 'Remote Meeting Options'. In the window that appears, select a participant and click the 'Grant Controls' button.
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Can I chat with the participants?
Yes. You can chat with other meeting participants. For this, click the 'Chat' button in the Remote Meeting options window.
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Can I retrieve the controls back from a participant?
On the Remote Meeting tray menu click 'Remote Meeting Options'. In the window that appears, select a participant and click the 'Retrieve Controls' button.
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Can I remove a participant during the course of the meeting?
Yes. For this, go to the Remote Meeting tray menu, click 'Remote Meeting Options'. In the window that appears, select a participant and click the 'Remove Participant' button.
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What is the shift presenter feature?
During the course of the meeting, if a participant desires to show his desktop (for any presentation), the current presenter can make the interested participant the presenter. For this, click the 'Make Presenter' button in the Remote Meeting Options window. All the online meeting participants can now see the new presenter's screen/presentation.
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Can I grant a participant view-only rights to my desktop?
Yes. For this, the organizer must grant permission to the participant(s) to view his desktop.
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How do I join a meeting as a participant?
You can join the meeting directly from the web, using the license key supplied by the organizer.
Alternatively, just follow the steps listed below:
1. On the Remote Meeting tray menu, click the 'Join a Meeting' button
2. On the 'Join a Meeting - Remote Meeting dialog box', enter the meeting license sent to you by the organizer along with your name.
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As soon as I join the meeting, I see a Welcome screen but not the presenter's desktop. Why?
As a security and desktop privacy option, the presenter's desktop is not visible to the participants until the presenter grants the permission.
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Can I get the keyboard / mouse controls of the organizer's / presenter's screen?
Yes. You can do so by requesting for the controls. Go to the Remote Meeting menu options, Remote Meeting > Request Controls. If the organizer / presenter grants you the controls, you can access his / her desktop.
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Is it possible to draw on the presenter's desktop if I am showing (attending) a presentation?
Yes. For this, go to the Remote Meeting menu options, Tools > Draw / Erase. You can draw only when you are able to see the presenter's screen.
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How do I end the meeting?
The presenter can end the online meeting by going to the Remote Meeting tray menu and clicking the 'End Meeting' option.
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Does Remote Meeting work through firewall and proxy servers?
Yes. Remote Meeting works behind most firewalls and proxy servers
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Is my online meeting secure?
Yes. To ensure the security of your data, all communication during the online meeting session is encrypted using 128-bit RC4/SSL.
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How can I ensure that only invited participants attend the meeting?
Meeting license is a randomly generated seven-digit ID. The participant can join the online meeting only if the correct license is entered.
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