Host Description is a unique name for a particular computer that identifies the remote computer that you wish to access.
A Host key is chosen by the user and acts as a computer's unique access code. In other words, your RemotePC password acts as primary key to the account whereas the host key is the secondary password that actually gives access to the remote computer.
It is required each time you access the host computer through a viewer. This host key is stored only on the user’s machine and not on the RemotePC servers.
To
change the Host Key, one must have access to the remote machine either physically or via the Remote Access Viewer.
How do I retrieve my Host Key?
The Host Key is not stored on RemotePC servers. Hence, it is not possible to retrieve it. Should you
forget, restart the Remote Access Host application and enter fresh settings.
What are the different states of the Host?
There are three states :
Host is Disconnected - Tray Icon displayed in Red color
Host is connected - Tray Icon displayed in Blue color
Viewer is connected to the remote computer - Tray Icon displayed in Green color
Does RemotePC support more than 3 Hosts (Remote Connections) at a time?
The number of Hosts supported by RemotePC depends on the subscription plan. For the basic RemotePC Plus subscription plan, 3 Hosts at a time are permitted. The Small Business Plan supports up to 100 remote connections.
Note that the RemotePC Basic plan allows remote access to a single host computer. To get access to multiple Hosts, you need to upgrade your account.
How can I add/remove more Hosts to my account?
To add more Hosts, please follow the steps below:
If Enhanced security password is disabled:
Step 1 Enter the authentication information on the 'RemotePC' home page and login.
Step 2
Now click on the 'Add/Remove Hosts' link. Enter the number of Hosts (Currently RemotePC allows up to a maximum of 100 Hosts) you wish to add. Then click on the 'add' button. Once you confirm the charges, new Hosts will be added to your account.
If Enhanced security password is enabled:
Step 1 Enter the authentication information on the 'RemotePC' home page and login.
Step 2
Click on the 'Account Maintenance' link.
Step 3
Enter the 'Enhanced Security Password' and then click on the 'Submit' button.
Step 4
Now click on the 'Add/Remove Hosts' link. Here you can enter the number of Hosts (Currently RemotePC allows up to a maximum of 100 Hosts) you wish to add. Then click on the 'add' button.. Once you confirm the charges, new Hosts will be added to your account.
There is also a provision to remove Hosts. However, you cannot remove Hosts that come by default with your plan type.
What is the maximum number of Hosts I can add?
RemotePC allows access to a maximum of 100 host computers.
If you are subscribed to the Small Business Plan that allows access to 25 remote (Host) computers, you can add 75 more Hosts to your account.
What are the charges for the new Hosts?
You will be charged USD 3.00/Month for each additional Hosts along with your regular subscription charges. If you reach 25 Hosts, you will be charged according to the 25 Hosts plan and so on.
