Remote Access RemotePC
Home   Signup Now  

Overview Products Download Demo Pricing FAQ Support About Us Blog    
Faq
  Find the answers to all your queries here. These are very easy to understand even
for first time users

 
Signup More Signup More

RemoteData FAQ’S FAQ main page
 

If you have questions not addressed here, please e-mail us at support@remotepc.com. We shall get back to you immediately.

Arrow What is RemoteData?
Arrow What is unique about RemoteData Access?
Arrow How do I setup RemoteData?
Arrow How do I enable remote access to files/ folders from my 'RemoteData Host'?
Arrow How do I share a file/ folder from the browser?
Arrow What is the Thumbnails feature?
Arrow How do I access MS Outlook/ Outlook Express emails from a remote computer?
Arrow How do I restrict access of MS Outlook/ Outlook Express emails from the remote computer using RemoteData?
Arrow I am receiving a message 'Not able to connect to the Host ...'. Why?
Arrow While trying to access MS Outlook using RemoteData, the message 'MS Outlook should be the default email client on the Host machine' is displayed. How do I set MS Outlook as the default email client?
Arrow How to upload files with RemoteData?
Arrow How do I download a folder from the remote computer?




















What is RemoteData?

RemoteData is a secure and a simple way to access emails, data and pictures from a remote computer without having to use full remote computer control. Just download and install the RemoteData Host on the remote computer and enable the data on the 'RemoteData File Explorer' screen. You can work on any computer with an Internet connection, using any of the standard browsers such as Internet Explorer.

The file/ folder enabled for remote access can be viewed and shared by creating sharable links. To access this data, please login to the RemotePC web site URL, http://www.remotepc.com and click on the 'Login to RemoteData' button.
Top


What is unique about RemoteData Access?


While Remote Access via the client and viewer applications (desktop and applet), provides complete remote access including a full graphical view of host desktop, it requires significant bandwidth resources. RemoteData is a ‘thin client’, which is browser based, and allows for faster connectivity to data on the host computer.

It is a great way to access emails, share pictures and data on your computer with others without a need to upload it to an online storage service.
Top


How do I setup RemoteData?

Download the setup file for the host computer from the RemoteData download page .Double-click on the setup file and follow instructions.

After installation, right click on the 'RemoteData' tray icon and select the ‘Enable Remote Access' option from the menu. Select the data using the RemoteData Host application. This can then be accessed using any standard web browser.
Top


How do I enable remote access to files / folders from my 'RemoteData Host'?


To enable the remote access to file/ folder, right click on the 'RemoteData' tray icon and select the ‘RemoteData File Explorer’ option from the menu.

Now choose the required file/ folder from the 'RemoteData File Explorer' window. Click on the ‘Enable Remote View’ button. This enabled data can then be viewed using any standard web browser.

rd_host06
Top

How do I share a file / folder from the browser?

To share a file/ folder from the browser, login to the RemotePC web site http://www.remotepc.com. Click on the 'Login to RemoteData' button.

Now, you can view files and folders that have been remote enabled using RemoteData Host. Please select a file/ folder that you wish to share and click on the 'Share File/ Folder' link.

On the next page, enter the email id of the recipients with whom you wish to share the data.

rd_share06
Top

What is the Thumbnails Feature?

‘The user can access pictures on the host computer, in the form of Thumbnail images. If you have GIF/JPG images in the shared folder, then this is automatically displayed. Click on the ‘Thumbnail’ option to preview an image.

faq_rdata4

Top

How do I access MS Outlook / Outlook Express emails from a remote computer?

To access emails of MS Outlook / Outlook Express from the browser, please enter the authentication information on the 'RemotePC' page and click on the 'Login to RemoteData' button.

Here, you may view the file/ folder, which has been enabled for remote access. Click on the 'Access E-mails' link available on this page. This will lead you to the page where you may select the required email client for access. Please note that for a specific mail folder, only the latest 100 emails will be available for viewing.
Top

How do I access MS Outlook / Outlook Express emails from a remote computer using RemoteData?

Please follow the steps to restrict the access of MS Outlook/ Outlook Express emails on the remote computer.

Step 1
Right click on the 'RemoteData' tray icon.

Step 2
Click on the 'RemoteData File Explorer' menu option.

Step 3
Now deselect the email client that you wish to restrict and click on the 'Enable Remote View' button.

Tto access MS Outlook/ Outlook Express, simply check that email client and click on the 'Enable Remote View' button.
rd_enabl_rdata
Top

I am receving a message 'Not able to connect to the Host...'. Why?

The message, 'Not able to connect to the Host'/ 'Connection with the host could not be established, please login again.' will appear if the RemoteData Host has not been enabled or installed on your computer. Download the RemoteData Host setup file from the RemoteData download page. Another possible reason could be that all the five RemoteData Host connections are in use.
Top

While trying to access MS Outlook using RemoteData, the message 'MS Outlook should be the default email client on the Host machine' is displayed. How do I set MS Outlook as the default email client?

To set MS Outlook as the default email client, Click 'Tools' > 'Internet Options' on your browser. Select the 'Programs' tab on the 'Internet Options' screen and then set the 'E-mail' property to ‘Microsoft Outlook’/’Microsoft Office Outlook’.
Top


How to upload files with RemoteData?

Navigate to the directory to where you want to upload the file.  Click on the `Upload File' icon. In the screen that follows, click on the `Browse' button and select the file you want to upload. Then click on the `Upload' button to upload your file.
Top


How do I download a folder from the remote computer?

To download a folder from a remote computer, login to your RemoteData account. Browse the folder you want to download and then click on 'Download Folder’ icon. The folder will begin downloading as a zipped file.

rd_dwL

Top

 


Faq Links
General FAQ'S
Host FAQ'S
Viewer FAQ'S
Firewall Guidence


User Manual

  Remote Access | Remote Control | Terms | Partnership | Blog | Information Library | Sitemap

Copyright © 1999-2008 Pro Softnet Corporation.
Support