Here are frequently asked questions about RemotePC, its features and remote access.

    Vision

    faq What is RemotePC Vision?
    faq How do I initiate a call with a customer?
    faq Is audio transmission supported?
    faq How is the annotation feature useful during a live video sharing session?
    faq Can I record the video sharing sessions?
    faq Which devices are compatible?
    faq How secure are remote sessions via Vision?
    faq How do I view the logs of my account?

    What is RemotePC Vision?

    RemotePC Vision provides fast and secure remote support using live video sharing with augmented reality. It enables you to see the on-site requirement via live stream from the customer camera, as if you are right there with the customer. The two-way audio transmission and annotations facilitates you with the information needed to deliver fast assistance.

    How do I initiate a call with a customer?

    To initiate a call with a customer, simply create a session using their name and phone number.

    They will receive an SMS with the link for downloading the RemotePC Vision application on their mobile device. On installing the setup, the customer will be added to the session. You can then initiate attended, live camera sharing anytime from any web browser.

    To end an ongoing video sharing session, click .

    Is audio transmission supported?

    Yes, RemotePC Vision uses Voice Over Internet Protocol (VoIP) for audio communication during live video sharing sessions. You can mute/unmute the call during a session using .

    How is the annotation feature useful during a live video sharing session?

    During a live video session, you and the customer can place 3D annotations over live camera stream to communicate an issue, classify for training purposes, or highlight a technical requirement. The annotations placed by the customer will be marked in red and those placed by you will be marked in green.

    Annotations can be used in several ways.

    • Tap/click on a point on the screen to place an arrow and point to a target. The arrows are numbered to assist communication.

      RemotePC Vision
    • Use freehand drawings to circle around an object of interest, or mark parts of a system as A, B, and so on.

      RemotePC Vision

    To undo your last edit to the annotation, click . Click to clear all annotations made by you and the customer.

    Can I record the video sharing sessions?

    Yes, the video sharing sessions can be recorded for future reference.

    To enable recording click in the 'Contact List', before initiating a session with the customer.

    The video session recording will commence and will end automatically once the session is terminated.


    RemotePC Vision

    To view the recordings,

    1. Click the drop-down menu next to your username and select 'Session Logs'.

      RemotePC Vision
    2. Click to view the recording,
    3. Click to download the recording.

    Which devices are compatible?

    All ARKit (for iOS) and ARCore (for Android) supported devices are compatible with RemotePC Vision.

    How secure are remote sessions via Vision?

    All remote sessions via RemotePC Vision are encrypted using TLS v 1.2/AES-256 for complete privacy.

    How do I view the logs of my account?

    To view the video sharing session logs of your account,

    1. Click the drop-down menu next to your username and select 'Session Logs'.
    2. Select the date range and click 'Generate'. The video session logs will be displayed with information such as customer name, customer device, IP address, duration of the call, and session start / end time.

      RemotePC Vision

    You can also download or play the recorded video sharing sessions from here.