Interactive assistance with augmented reality
Get Vision as an add-on with all RemotePC plans
Whenever there's a critical situation or requirement, your customer can live stream the situation using RemotePC Vision mobile app. Assist them by setting markers and helpful texts onto objects or via instant chat. By remotely offering instant support, you reduce both downtime and travel cost.
Enhance remote customer support, internal training, troubleshooting, and more using video assistance with augmented reality.
Your customer can show you the requirement using real-time camera sharing on iOS and Android devices.
Communicate clearly with the customer using two-way live audio transmission within the video-sharing session.
UsePause Video, Mouse Pointer, and Annotations - arrows and free-hand drawings - to guide the customer.
Supported by ARCore and ARKit, Vision helps deliver remote assistance with augmented reality.
Add customers or an on-site technician to your contact list by sharing the app download link via SMS/Email.
Connect and launch live video support sessions with the customer within seconds via a browser.
In case of limited lighting at the customer end, you or the customer can turn on the mobile flashlight via the iOS app for Vision.
Share details with the customer via chat. You can use file sharing to share image files and PDF (in iOS) with the customer.
View the customer's location during a call after obtaining access permission from the customer; access the location details from session logs.
Record entire AR call sessions with your customers and access them any time for future reference or recordkeeping.
Remote video assistance with annotations, chat, and file sharing offers a wide range of use cases and can be employed to suit various remote requirements.