|How safe is RemotePC HelpDesk?|
|Does HelpDesk work behind firewalls and proxy servers?|
|How are data transfers secured in HelpDesk?|
|Will I be asked to provide confidential information?|
HelpDesk uses TLS v 1.2 and AES 256 bit encryption to ensure all remote support sessions are secure.
End users have the 'Allow / Deny' option to grant permission to a technician to access their computers or deny the same. Additionally, end users can disconnect an ongoing remote session at the click of a button at any point of time, thereby, offering substantial control. Once the remote session is disconnected, the downloaded setup will be automatically uninstalled from the end user's computer.
We will never call you asking for login information, requesting payment or any other such information. If you receive a call of this nature, it is probably a phishing attempt. During such a scenario, do not share any information, and immediately contact us at firstname.lastname@example.org for quick assistance.