Send and receive messages during a remote session

December 11, 2019

Providing assistance to your customers when they need it is of utmost importance for a business. Remote access solutions play a crucial role by allowing you to connect to computers remotely and assist them. So a technician can help your client troubleshoot without being physically present. All they need is a working Internet connection and RemotePC installed on the remote computer.

Not only can you control the distant computer and work on it just as if you were in front of it, you can also chat with your associate at the other end, thus conveniently guiding them towards solving the issue. After you establish a remote connection with the computer, you can send and receive messages with your associate by selecting the Chat option.

You can do this and more from the convenience of your home or office, without having to commute! As RemotePC is cross platform compatible you can access a PC via Mac or vice-versa. With mobile apps you can even connect to a distant computer with Android or iOS devices and you can also use a web browser to connect.

Need to collaborate with your associates sitting in a faraway office for an important ongoing project? All you have to do is share a unique one-time Access ID and Key with your associates to provide them temporary instant access to your computer.

Communication between the host and viewer machine is encrypted using TLS v 1.2 / AES-256 encryption. An additional layer of security is provided by a user-defined Personal Key used to connect to a remote computer.

What more?

  • Print the documents on your office computer using your home printer. Even record the remote sessions and save them on the local computer.
  • The Blank Host Screen function ensures privacy during a remote session. The screen of your distant computer blanks out, thus prohibiting anyone from viewing your activities during the session.
  • You can also switch between multiple monitors of the remote PC or Mac, or view all monitors at once.
  • Lock the remote computer instantly or after the session ends with the Lock function. This will prevent any unauthorized use of the computer during a session.
  • Drag and drop files between the remote and local computer or use the file transfer utility to transfer files between computers, even from mapped drives.
  • Brainstorm ideas with associates effectively by writing or drawing on the virtual whiteboard.

There are different pricing plans that can be selected by users depending upon their needs. Furthermore, remote access to one computer is completely free. Signup today!

RemotePC Team and Enterprise are now used by many Fortune 500 companies

"Effortless, simple interface with a flat learning curve. Fast performance. Easy file transfers between local and remote desktops. Inexpensive." Edward Mendelson, PC Magazine.

"RemotePC by IDrive is an easy-to-use solution that offers a long list of features and security protocols to keep your remote interactions efficient and safe." Andreas Rivera, Business.com.

"This is a great service with a good number of features and a versatile means of accessing computers remotely." Steve Paris, TechRadar.

"RemotePC is a versatile platform, for individuals, SMBs, mid-range companies, large enterprises." Chris Preimesberger, eWEEK.

"Great price; Excellent security options; Unbelievable value for small businesses." Dave Mitchell, ITPRO.

* Get 25% off on your first year or get 50% off on your first year for a 2 year plan. For subsequent years, normal charges are applicable.

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