Remote support solution for Businesses and MSPs

Equip your technicians with uninterrupted remote support to better analyse and resolve queries of the end user. Monitor all service requests and manage your technicians from a single dashboard.

Support Simplified

Access the end users' PC / Mac remotely and deliver timely support. Handle multiple support requests simultaneously.

Centralized Administration

Add technicians; assign and monitor the status of all service requests via the centralized web console.

Easy Implementation

The remote support solution works seamlessly with your existing workflow. HelpDesk is easy to set up, with a simple user interface.

Remote Access Features

Cross-platform Access

Establish remote session with a PC from a Mac or vice-versa

View Multiple Monitors

View one or multiple monitors of the end user on your screen

Exchange Messages

For effective remote support, end users and technicians can communicate with each other via chat

Secure Remote Support

The industry-standard TLS v 1.2 and AES 256 bit encryption ensures all remote support sessions are secure

File Transfer

Transfer or drag and drop files between computers irrespective of file type and size

More Features

Use whiteboard, record remote sessions, play sound remotely, view logs and reports, etc

Getting started with HelpDesk is simple

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    Create Connection ID

    Sign up and create service request for your customers

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    Share Connection ID

    Technicians can share the 9-digit code or unique link with customers

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    Provide Remote Support

    Customers can chat with technician or avail remote support at https://help.remotepc.com

* The 90% offer is applicable for the first year only. For subsequent years, normal charges are applicable.

On-demand Remote Support