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Remote Support

On-demand attended remote support solution for your customers. View or connect to their PC or Mac via the web over a secure session.

Easy Setup

Customers can share their screen or download the application by using the shared link or by entering the 9-digit code on https://help.remotepc.com.

Multi-session Handling

Each technician can attend to multiple support requests, assigned to them, simultaneously.

Secure Remote Support

All support sessions initiated use TLS v 1.2 / AES - 256 bit encryption. Customers can disconnect the ongoing session at anytime.

Video/Text Chat

Engage with customers by interacting with them, using video or text-based chat.

Remote Access Features

Use remote access features like file transfer, multi monitor support, remote sound and whiteboard.

File Transfer

Exchange files securely to and from customers' computer. All file transfers require consent from the customer.

Single Sign-On helpdesk_new

Allow technicians to access HelpDesk by signing in to a central identity provider.

Centralized Web Console

Service Queue

Create service request for your customers

Technician Management

Add technicians, set roles, and assign service requests

Monitor Status

Stay up-to-date on the status of service requests and technician workload

Logs and Reports

Track support sessions with detailed remote access and web activity logs

Faster remote support - try HelpDesk today!

7-day free trial(No credit card required)