Remote Support

On-demand attended remote support solution for your end users. Connect to their PC or Mac over a secure session.

Easy Setup

Share the code with end user, who can enter the same on the homepage, to download the application, and grant remote access permission.

Multi-session Handling

Each technician can attend to multiple support requests, assigned to them, simultaneously.

Secure Remote Support

All support sessions initiated use TLS v 1.2 / AES - 256 bit encryption. End users can disconnect the ongoing session anytime.

Remote Access Features

Use remote access features like file transfer, chat, multi monitor support, remote sound and whiteboard.

Centralized Web Console

Technician Management

Add technicians, set roles, and assign service requests

Service Queue

Create service request and assign them to technicians

Monitor Status

Stay up-to-date on the status of service requests and technician workload

Logs and Reports

Track support sessions with detailed remote access and web activity logs

Faster remote support - try HelpDesk today!

30-day free trial(No credit card required)

* Get 25% off on your first year or get 50% off on your first year for a 2 year plan. For subsequent years, normal charges are applicable.