Frequently Asked Questions on Remote Access

Firewall Guidance

The RemotePC application is designed to be firewall-friendly. In most cases, you simply need to allow access when prompted by the firewall during installation of the RemotePC application.

If you need to configure the firewall permissions manually, allow the following TCP port and executables.

Server address:*.remotepc.com
Port number:443
Executables for Windows OS:RemotePCUI.exe
RemotePCDesktop.exe
RemotePCService.exe
RPCFTViewer.exe
RPCFTHost.exe
RPCCoreViewer.exe
RPCUtilityHost.exe
RPCDownloader.exe
RPCFirewall.exe
RPCUtilityViewer.exe
RPCPrinterDownloader.exe
RemotePCLauncher.exe
RPCViewerUI.exe
PreUninstall.exe

Executables for Mac OS
Consumer/SOHO and Team Plan:RemotePCSuite
File Transfer
Host File Transfer
HostUtilityTransfer
RemotePCDesktop
RemotePCView
RPCVersionUpdate
ViewerUtilityTransfer
RemoteDPCService
RemotePCHelper
Enterprise Plan (Viewer):RemotePCViewer
RemotePCView
File Transfer
ViewerUtilityTransfer
Enterprise Plan (Host):RemotePCHost
Host File Transfer
HostUtilityTransfer
RemotePCDesktopHost
RemoteDPCServiceHost
RemotePCHelperHost
RPCVersionUpdate


Firewall configuration for network issues

A firewall may be blocking the network connection. Try the troubleshooting steps below to see whether they resolve the issue.

Windows

  1. Turn off the firewall.
    1. Go to 'Firewall & Network Protection' > Click on 'Domain Network' > Turn 'Windows Defender Firewall' to 'off'.
    2. Go to 'Firewall & Network Protection' > Click on 'Private Network' > Turn 'Windows Defender Firewall' to 'off'.
    3. Go to 'Firewall & Network Protection' > Click on 'Public Network' > Turn 'Windows Defender Firewall' to 'off'.
    firewall and network protection_15

  2. Allow inbound connections in the Windows firewall.
    1. Go to 'Windows defender firewall with advanced security' > 'Actions' > 'Properties' > 'Domain Profile' > 'Inbound connections', select 'Allow' in the drop-down list and click 'Apply'.
      2. firewall and network protection

    2. Go to 'Windows defender firewall with advanced security' > 'Actions' > 'Properties' > 'Private Profile' > 'Inbound connections', select 'Allow' in the drop-down list and click 'Apply'.
      3. firewall and network protection

    3. Go to 'Windows defender firewall with advanced security' > 'Actions' > 'Properties' > 'Public Profile' > 'Inbound connections', select 'Allow' in the drop-down list and click 'Apply'.
      4. firewall and network protection

For XP and Vista


  • Go to 'Control Panel' > 'Network and Internet Connections' > 'Windows Firewall' and make sure 'Don't allow exceptions' or 'Block incoming connection' is unticked.
    • firewall and network protection

  • Go to the 'Exceptions' tab and add the files listed in the Firewall Guidance section.

MAC

  1. Turn off the firewall.
  2. If you need to keep the firewall on, follow the steps below:
    1. 'System Preferences' > 'Security & Privacy' > 'Turn On Firewall' > 'Firewall Options…'.
      2. firewall and network protection

    2. Untick 'Block all incoming connections'.
    3. Tick the 'Automatically allow signed software to receive incoming connections' checkbox.
    4. Click remotepc and select all the RemotePC executables and applications.
      5. firewall and network protection

      firewall and network protection

    5. You may be prompted to allow 'RemoteDPCService' to access incoming network connections. Click 'Allow'.
      firewall and network protection

      This message may appear when you first launch RemotePC after installation. Restart the computer to apply the modified firewall settings.

    3. If the issue is still not resolved: