As most Internet Service Providers (ISPs) provide some type of spam filters, chances are that emails from RemotePC may get mistakenly sent to your Spam folder. In order to avoid this, we request you to add RemotePC to your trusted list of senders, contacts or address book. This is also known as Whitelisting. If you do not see an email from RemotePC in your inbox due to the filtering by ISPs, check for the email in your spam folder, open the email and mark it as ‘not spam’.

    To add RemotePC as a safe sender, click the link to any of the below ISPs or email clients.

    Internet Service Providers

    Gmail, Hotmail Live, Windows Live and MSN, Yahoo, AOL, AOL Web Mail and AT&T

    Email Clients

    Outlook 2003 (or higher), Mozilla Thunderbird, and Blackberrys

    Spam Filters

    Norton AntiSpam, McAfee Spamkiller, and Other providers



    Internet Service Providers

    Gmail

    To make sure emails get delivered to your inbox, you must add the email address ‘support@remotepc.com’ to your contacts list.

    1. Click the drop down arrow next to 'Reply' on the upper right side of your inbox screen.
    2. Click 'Add RemotePC.com to Contacts List' from the list that appears.
    3. Click 'Contacts' on the LHS and enter RemotePC in the search field.
    4. Now you can select to move RemotePC to a contact list of choice and edit any details.

    Hotmail Live, Windows Live and MSN

    In the new Hotmail, you must 'Mark sender as safe' to enable hyperlinks in text emails and images in HTML emails. Entering the email contact in the address book or contacts no longer whitelists the sender.

    To ensure messages from specific email addresses are not sent to your Junk Email folder,

    1. Check the 'Junk' folder if you do not see the RemotePC email in your inbox.
    2. Click 'Mark as safe'.
    3. Add ‘support@remotepc.com’ to your Safe List.
    4. Click 'Show content' to view the body of the email if it contains images and HTML.
    5. Click 'Mark as safe'. RemotePC will now be added to your list of 'Safe senders'.
    To manually add to Safe List,
    1. Click 'Options' on the upper right corner of your Hotmail screen.
    2. In the Body of the page under 'Preventing junk email', click 'Safe and blocked senders'.
    3. Click 'Safe senders'.
    4. Enter the email address 'support@remotepc.com'.
    5. Click 'Add to list'.

    Yahoo! Mail

    To make sure the emails from RemotePC get delivered to your Yahoo mail inbox,

    1. Use the 'Not Spam' button in your Bulk folder.
    2. Create a filter to automatically send emails from certain domains to your Inbox. This is the only way to really ensure delivery.
    To report as 'Not Spam',
    1. Check your Yahoo! Bulk folder.
    2. If you see an email from RemotePC, highlight it and click 'Not Spam'.
    3. This does not guarantee that your mail will be delivered in the future, but it does help.

      Note: This does not guarantee that your mail will be delivered in the future, but it does help.

    To create a filter,
    1. Click 'Options' on the top right navigation bar.
    2. Select 'More Options' from the drop-down menu.
    3. Choose 'Filters' located on the left side of the page.
    4. Click 'Add Filter' on the ‘Filters’ page.
    5. Choose the field you want to match in the incoming message. For example, 'Sender' or 'Recipient'.
    6. Choose the criterion by which you want a match to be made, such as 'contains'.
    7. Enter the text string to compare. For example, ‘from RemotePC’.
    8. Choose the destination folder to which you would like the message delivered. For example, ‘Inbox’.

    AOL

    To make sure emails from RemotePC get delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

    To add,
    1. Click the 'Spam Controls' link on the lower right side of your inbox.
    2. In the 'Mail & Spam Controls' box, click 'Custom Sender List'.
    3. Choose 'allow email from support@remotepc.com'.
    4. Add the domain or email address you would like to receive the mail from, then click 'Add'.
    5. Click 'Save'.

    AOL Web Mail

    While using AOL Web Mail, replying to an email from RemotePC will also work. Emails from RemotePC will now be delivered straight to your Inbox.

    AT&T

    To add,
    1. Open an email message from RemotePC.
    2. Click 'Save Address' next to 'From Address'.
    3. Check 'Add to Contacts' and click 'Save'.



    Email Clients

    Outlook 2003 (or higher)

    Because of the various email platforms that can work with Outlook, it is tricky to tell how to receive all emails in your Outlook inbox. However, we can make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or 'Safe Sender' list, your HTML images will not be displayed.

    To have HTML display correctly,

    1. Change automatic download settings.
    2. Add sender to your address book.
    3. Add email or domain to the approved sender list.

    To change settings,

    1. Right click on a non-displaying image in a HTML email.
    2. Choose 'Change automatic download settings' option.
    3. Uncheck 'don’t download pictures or other HTML content automatically' from the list.
    4. Click 'OK'.

    To add sender to address book,

    1. Open the email.
    2. Right click on the 'From' address.
    3. Choose 'Add to contacts'.

    To add domain to safe sender list,

    1. Right click on a non-displaying image in an HTML email.
    2. Choose 'Add the domain to the safe sender list'.

    Mozilla Thunderbird

    To add,
    1. Click ‘Address Book’.
    2. Make sure the ‘Personal Address Book’ is highlighted.
    3. Click ‘New Card’. The New Card window with tabs ‘Contact’, ‘Address’ and ‘Other’ appears.
    4. Under the ‘Contact’ tab, copy and paste the from address ‘support@remotepc.com’ into the email dialogue box.
    5. Click ‘OK’.

    BlackBerrys

    To add,
    1. Scroll up to the message header.
    2. Get to the field where their name is listed, click the trackball and then click ‘Show Address’.
    3. Select and copy the email address ‘support@remotepc.com’ to the clipboard.
    4. Navigate to the ‘Address Book’ and find the user.
    5. Select ‘Save’.
    6. Click to edit it, and then click the trackball to add another email address.
    7. Paste it in and click ‘Save’.



    Spam Filters

    Norton AntiSpam

    To add,
    1. Start up Norton AntiSpam.
    2. Click the ‘Status & Settings’ tab.
    3. Click ‘AntiSpam’.
    4. Click ‘Configure’.
    5. Click the ‘Allowed List’ tab.
    6. Click ‘Add’.
    7. In the 'Email Address' field, enter ‘support@remotepc.com’.
    8. Click ‘OK’.

    McAfee Spamkiller

    To add,
    1. Select ‘Friends’ from the McAfee SpamKiller sidebar.
    2. Click ‘Add a friend’.
    3. Under ‘Friend type:’, select ‘All users at a domain’.
    4. Under ‘Address:’, type the domain name you want to whitelist.
      To whitelist all our emails type ‘@RemotePC.com’.
    5. Optionally, enter ‘@RemotePC.com’ to help you recognize the domain name.
    6. In the 'Email Address' field, enter ‘support@remotepc.com’.
    7. Click ‘OK’.

    Other spam filters not listed above

    If emails from RemotePC are being filtered, try adding ‘support@remotepc.com’ to your Address Book or Contact list.

    If messages continue to be sent to your junk folder, contact your ISP or spam filter application support and ask how to whitelist the RemotePC email domain ‘@RemotePC.com’.