Frequently asked questions on RemotePC and its features

    Remote Access via Desktop

    General

    faq What is RemotePC?
    faq What are 'Computer Name' and 'Personal Key'?
    faq What are the checks to be made before connecting to a remote computer?
    faq Which version of Mac OS X is supported for the RemotePC application?
    faq Which distributions/versions of Linux OS are supported for the RemotePC application?
    faq Can I remotely access a Linux machine running on Wayland desktop session?
    faq Can I launch the RemotePC Linux application at the root level?
    faq How can I avoid my remote Linux machine from going offline after reboot?
    faq Can I access my Raspberry Pi computers with RemotePC?
    faq Do I need to pre-authorize RemotePC in Mac OS Mojave for remote access?
    faq How do I pre-authorize RemotePC in Mac OS Catalina for remote access?
    faq How do I pre-authorize RemotePC in Mac OS Catalina for access to files and folders?
    faq What are the options available in the RemotePC tray?
    faq What are the different states of RemotePC?
    faq What should I do to restart a remote computer?

    Access

    faq How do I get started with RemotePC?
    faq How do I configure my computer for remote access?
    faq How do I view and access my remote computers?
    faq Can I remotely access a Mac from a Windows or Linux computer?
    faq How do I connect to a specific RDP Session on a server?
    faq What do the options under 'Always-ON Remote Access' tab signify?
    faq I forgot the Personal Key of my computer. How can I reset it?
    faq How do I disconnect a remote session on a Linux machine?

    View

    faq Can I scale the remote computer's desktop screen to fit within my local computer window?
    faq Can I switch between multiple monitors of the remote computer?
    faq Does RemotePC support multi screens (monitors)?

    Utilities

    faq Can I transfer files between Windows and Mac?
    faq How do I transfer files / folders without starting a remote session?
    faq Can I chat during a remote session?
    faq Can I record the remote session activities?
    faq Can I make notes on my remote computer screen? If yes, how?
    faq How do I use Whiteboard during a remote session?
    faq Can I play music and watch video on the remote computer?
    faq I can not hear audio from my remote Linux machine. What should I do?

    Actions

    faq Can I use keyboard shortcuts (such as Ctrl + C) on my remote computer during a remote session?
    faq Can I lock the partner computer screen?
    faq What is 'Blank Host Screen'?
    faq Can I block keyboard and mouse input for remote computers?

    Groups

    faq What is a Group? How can I create a Group?
    faq How can I rename a group name?
    faq How do I delete a group?
    faq Is it possible to move computers between groups?
    faq Can I remove or rename a computer from within a group?

    Other Functions

    faq Can I print documents on my remote computer?
    faq Can I use the RemotePC application via VPN (Virtual Private Network)?
    faq Can I end an ongoing session when my computer is getting accessed?
    faq How can I rename or remove configured computers from my account?
    faq Can I drag and drop files/folders between my local and remote computer?
    faq How can I configure Proxy Settings to use the RemotePC application?
    faq How do I uninstall RemotePC?

    Wake-On-LAN

    faq What is Wake-on-LAN (WOL) in RemotePC?
    faq How do I enable WOL in RemotePC?
    faq How do I wake up an offline remote computer via WOL?

    What is RemotePC?

    RemotePC allows you to access and manage your distant computers anytime, from any device - given that the computer has an active Internet connection and the RemotePC application installed on it. You can login to your office or home computer from anywhere, manage your files and work on your computer - as though you were sitting right in front of it. You can also invite an associate to access your computer to work on a presentation or help troubleshoot.

    What are 'Computer Name' and 'Personal Key'?

    Computer Name: Computer Name is the default name of your computer, used to identify it for remote access. You can edit the computer name at any time.

    Personal Key: Personal Key is a password set by you and acts as your computer's unique access code. It is stored only on your computer and not on the RemotePC servers.

    What are the checks to be made before connecting to a remote computer?

    Some things need to be kept in mind before connecting to a remote computer :

    • Both the local computer and the remote computer must be connected to the Internet for remote access.
    • RemotePC application should be running on both local and remote computer.
    • If required, setup the firewall to allow RemotePC.

    Which version of Mac OS X is supported for the RemotePC application?

    The RemotePC application for Mac requires Mac OS X 10.10 Yosemite or greater [macOS 11.0 Big Sur compatible]. It supports Intel and Apple M1 processors.

    Which distributions/versions of Linux OS are supported for the RemotePC application?

    The various distributions / versions of Linux OS which are supported:

    Debian-based:

    • Debian (9, 10)
    • Ubuntu (16, 18, 20, 20.04)
    • Linux Mint 18.1 Cinnamon
    • Linux Mint 20 Cinnamon

    RPM-based:

    • RHEL (7)
    • CentOS (7, 8)
    • Fedora (29, 30)
    • openSUSE Leap (15.1)

    Raspberry Pi 3 and 4

    (Raspbian Debian 10 Buster)

    Note:

    • Only 64 bit OS, along with the latest two LTS, is supported.
    • Support Headless Linux servers for Enterprise customers.

    Package extensions :

    • Debian package: remotepc.deb
    • RPM package: remotepc.rpm

    Can I remotely access a Linux machine running on Wayland desktop session?

    No, you cannot remotely access a Linux machine running on Wayland desktop session. On Wayland, currently only outgoing remote control is supported. If you need an incoming remote control, you have to sign in with classic Xorg.

    Can I launch the RemotePC Linux application at the root level?

    It is not recommended to launch the RemotePC application at root level. You can either use the application shortcut or launch the application at user level.

    How can I avoid my remote Linux machine from going offline after reboot?

    To avoid the remote Linux machine from going offline after a reboot, you need to ensure that the line "WaylandEnable=false" is uncommented (initial '#' is removed) from any of the following files available on your remote Linux machines:

    • General: /etc/gdm/custom.conf OR /etc/gdm3/custom.conf
    • Specific to Debian OS: /etc/gdm/daemon.conf OR /etc/gdm3/daemon.conf

    Once done, reboot your Linux machine to make the changes effective.


    RemotePC

    Note: The reboot functionality is supported only on RemotePC version 3.0.0 and above.

    Can I access my Raspberry Pi computers with RemotePC?

    Yes, you can remotely access your Raspberry Pi devices with the RemotePC application.
    Visit the RemotePC download page to install and configure RemotePC package on your Raspberry Pi devices.

    Do I need to pre-authorize RemotePC in Mac OS Mojave for remote access?

    Yes, Mac OS Mojave requires user consent for applications to access privacy sensitive data. Hence you need to grant accessibility permissions to RemotePC, in order to remotely access your computers.

    To pre-authorize RemotePC,

    1. Choose 'Open System Preferences' from the popup which appears when you try to remotely access a Mac or from the Apple menu. You will be redirected to 'Security and Privacy' preferences.

      RemotePC


    2. Select 'Accessibility' under 'Privacy' pane.
    3. Click and provide system authentication to allow changes.
    4. Select the checkboxes next to RemotePC related apps, e.g. RemotePCDesktop, RemotePCView.

      RemotePC


    How do I pre-authorize RemotePC in Mac OS Catalina for remote access?

    The Mac OS Catalina requires user consent for applications to record the content of their screen, even while using other apps. Hence you need to grant screen recording permissions to RemotePC.

    To pre-authorize RemotePC,

    1. Open System Preferences and go to 'Security & Privacy' pane.
    2. Select 'Screen Recording'.
    3. Click and provide system authentication to allow changes.
    4. Select the checkbox next to 'RemotePCDesktop'.

      RemotePC


    How do I pre-authorize RemotePC in Mac OS Catalina for access to files and folders?

    The Mac OS Catalina requires user consent for applications to access the content of their system, even while using other apps. Hence you need to grant screen recording permissions to RemotePC.

    To pre-authorize RemotePC,

    1. Open System Preferences and go to 'Security & Privacy' pane.
    2. Select 'Files and Folders'.
    3. Click and provide system authentication to allow changes.
    4. Select the checkbox listed under 'Host File Transfer'.

      RemotePC


    What are the options available in the RemotePC tray?

    On installation, RemotePC creates a tray icon on your computer. Right-click the icon and a menu appears.

    For Windows:

    When logged in:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Enable RemotePC: You can enable the RemotePC application
    • Preferences: Manage wallpapers, themes, fonts etc and change the proxy settings
    • Proxy Settings: Configure the proxy settings to use the RemotePC application
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Check for updates: See if your RemotePC version is up-to-date
    • About RemotePC: View your RemotePC version, its date of installation, etc.
    • Exit: Exit from the application

    RemotePC

    When logged out:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Preferences: Manage wallpapers, themes, fonts etc and change the proxy settings
    • Proxy Settings: Configure the proxy settings to use the RemotePC application
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Check for updates: See if your RemotePC version is up-to-date
    • About RemotePC: View your RemotePC version, its date of installation, etc.
    • Exit: Exit from the application

    For Mac:

    When logged in:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Launch RemotePC: Opens the RemotePC application
    • Preferences: Manage wallpapers, themes, fonts etc and change the proxy settings
    • Proxy Settings: Configure the proxy settings to use the RemotePC application
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Check for updates: Allows you to check the available updates of the application
    • Quit: Exits the application

    When logged out:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Launch RemotePC: Opens the RemotePC application
    • Preferences: Manage wallpapers, themes, fonts etc and change the proxy settings
    • Proxy Settings: Configure the proxy settings to use the RemotePC application
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Check for updates: Allows you to check the available updates of the application
    • Quit: Exits the application
    RemotePC
    For Linux:

    When application is launched:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Enable/Disable RemotePC: You can enable or disable the RemotePC application
    • Preferences: Enable 'Send Key Combination', lock remote screen on session end, and manage display quality
    • RemotePC Help: An online help guide for RemotePC
    • Open Log Files: View all the logs of the remote sessions
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Exit: Exit from the application

    When application is closed:

    • Launch RemotePC: Opens the RemotePC application
    • RemotePC Web Access: Log in to your RemotePC web account
    • Preferences: Enable 'Send Key Combination', lock remote screen on session end, and manage display quality
    • RemotePC Help: An online help guide for RemotePC
    • Open Log Files: View all the logs of the remote sessions
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Exit: Exit from the application
    RemotePC

    Note: For Linux Enterprise hosts, you can enter 'Remotepc-host help' in the Command-line interface to view the list of operation commands.

    What are the different states of RemotePC?

    There are three different states of RemotePC, which you can identify by the color your RemotePC tray icon turns into.

    States Windows Mac
    Remote Access Enabled windows-tray Indicates your computer is ready for remote session. in session icon Indicates your computer is ready for remote session
    Remote Access Disabled system tray icon Indicates your computer is disconnected disable icon Indicates your computer is disconnected
    Remote Access In Session system tray icon Indicates your computer, which is configured for remote access, is connected acees anbled icon Indicates your computer, which is configured for remote access, is connected

    What should I do to restart a remote computer?

    To restart a remote computer,

    1. Launch the RemotePC application and log in.
    2. Right-click the computer name and click 'Restart'.
    RemotePC

    Your computer will go offline briefly, but once the computer becomes ready for remote connection, its status will change to online. Refresh the computer list manually to see the change.

    Note: For Windows machines, an additional option to 'Restart in safe mode' will also appear.

    How do I get started with RemotePC?

    For Windows and Mac:

    To get started, download the RemotePC application and install it on your computer.

    Once you setup and run the application, you will be redirected to the login page. Login to your RemotePC desktop app, and configure your computer for remote access.

    For Linux:

    To get started,

    1. Download the RemotePC for Linux package depending on the distribution of the Linux OS on your computer.
    2. Open the installer by double-clicking or right-clicking on the package.
    3. Select the package manager, e.g. Open with Ubuntu Software Center, to install it on your computer.
    4. You can also run the following commands to install the packages:
      • For Debian: apt install ./remotepc.deb
      • For RPM: yum install ./remotepc.rpm
        Note: Use 'dnf' if 'yum' is not available.

      Alternatively, you can run the following commands:

      • For Debian: apt install ~/Downloads/remotepc.deb
      • For RPM: yum install ~/Downloads/remotepc.rpm
        Note: Use 'dnf' if 'yum' is not available.
    5. On successful installation, launch the desktop app on your computer by either of the below:
      • Type 'remotepc' from the command line.
      • Click the RemotePC icon (Activities -> RemotePC)
    6. Accept the 'RemotePC License Agreement' (will appear at the first instance).

    You can now login and configure your Linux machine for Always-ON Remote Access.

    How do I configure my computer for remote access?

    To configure your computer for Always-ON Remote Access,

    1. Launch the RemotePC application and login.
    2. On the RemotePC home screen, click 'Configure Now!'.

      RemotePC
    3. Set 'Computer Name' and 'Personal Key' for your computer.

      Note: As Personal Key is optional for Enterprise users, they will not be asked to assign a key while configuring a computer for the first time. However, if you want to set a Personal Key refer FAQ.


      RemotePC

    4. Click 'Enable Now!'.

    Your computer is now configured and will appear on the app home screen. You can access it from any distant computer.

    How do I view and access my remote computers?

    You need to configure your computers for remote access to connect to them from anywhere.

    To access a configured computer,

    1. Launch the RemotePC application and log in.
    2. Your configured computers appear under 'Always-ON Remote Access'.
      Note: You can filter the list of computers based on their status, by clicking .
    3. Click 'Connect' against the online computer you want to connect to. If you wish to just transfer files, click .
    4. Enter Personal Key and click 'OK'.

    A remote access to the computer is established.


    Can I remotely access a Mac from a Windows or Linux computer?

    Yes, you can access your Mac from a Windows or Linux computer and vice-versa. You can also access a remote computer from your iPhone/iPad or Android device.


    How do I connect to a specific RDP Session on a server?

    To connect to a specific ongoing active RDP session on your remote Windows server machine using RemotePC,

    System Requirements

    • Windows Server
    • RemotePC Application for Windows ()

    Steps to Follow

    1. Launch the RemotePC application and login.
    2. Connect to the required online remote servers and establish connection.
    3. Click 'Connection' in the session toolbar and click 'RDP Session List'.

      Connect to active session
    4. A list of all the live RDP session(s) will appear on screen.

    5. Click on the required RDP session to switch to it.

    Note: This feature is only available for Windows.

    What do the options under 'Always-ON Remote Access' tab signify?

    'Always-ON Remote Access' tab displays the list of computers configured for remote access, and their current status. You can filter computers in the list based on their status.

    All Computers - Displays the list of all the computers configured to your account.

    Online - Displays the list of computers that are ready for remote session.

    In Session - Displays the list of computers which are in an active remote session.

    Offline - Displays the list of computers that either do not have any active Internet connection or the remote access configuration has been disabled on it.


    RemotePC

    I forgot the Personal Key of my computer. How can I reset it?

    To reset the Personal Key,

    1. Launch the RemotePC desktop application on the computer you wish to reset the key.
    2. Log in to your account.
    3. Right-click the computer name, and click 'Change Personal Key'.

      RemotePC

    4. Enter the new Personal Key and confirm the same.

      RemotePC
    5. Click 'Change'.

    Alternatively, you can also reset the Personal Key by disabling the Always-ON Remote Access for the computer, and then reconfiguring it again. To disable and reconfigure,

    1. Click 'Disable Now' displayed against your computer name in the 'Always-ON Remote Access' section.

      RemotePC
    2. Click 'Yes' in the confirmation window.
    3. Once 'Always-ON Remote Access' is disabled, click 'Configure Now!' on the home screen.

      RemotePC
    4. Enter the new Personal Key and confirm the same.
    5. Click 'Enable Now!'.

      RemotePC

    How do I disconnect a remote session on a Linux machine?

    During a remote session, go to the application menu and click 'Connection'. Click 'End Session' to disconnect the session.

    Can I scale the remote computer's desktop screen to fit within my local computer window?

    Yes, you can scale the remote computer's desktop screen to fit within your local computer window, as by default the RemotePC desktop screen does not auto fit to your local computer window.

    For Windows:

    To scale the remote computer desktop screen within your local computer window,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer and establish connection.
    3. From the application menu, go to 'View'.
    4. Click 'Best Fit'. This will resize the remote computer desktop screen to fit within the local computer window.

    You can also scale the remote computer's desktop screen to fit your local computer screen. From the application menu, go to 'View' and click 'Full Screen'.

    For Mac and Linux:

    To scale the remote computer desktop screen within your local computer window,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'View' -> 'Scaling'.
    4. Click 'Best Fit'. This will resize the remote computer desktop screen to fit within the local computer window.
    5. To revert, click 'Scaling' -> 'Original Size'.

    To view the remote computer desktop screen in Full Screen, from the application menu, go to 'View' and select 'Enter Full Screen'.

    Can I switch between multiple monitors of the remote computer?

    Yes. If your remote computer has more than one monitor, the RemotePC app allows you to switch between multiple screens.

    For Windows,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. On the application menu, click 'Switch Monitor' to switch between multiple monitors of the remote computer.

      RemotePC

    For Mac,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Click RemotePC Linux on the top-right corner of the screen to switch between multiple monitors.

      RemotePC

    You can also view a single monitor of the remote computer. From the application menu, go to 'View' and click on the required monitor to view that individual monitor. You can also change the screen resolutions for individual monitors from here.

    Does RemotePC support multi screens (monitors)?

    If you are remotely accessing a device with multiple monitors, RemotePC allows you to view multiple remote screens in a single screen at the same time, or view each monitor on a different screen.

    • To view each monitor on a different screen, from the application menu, go to 'View' and click 'All Monitors (Multiple Window)'. Each monitor of the remote computer will appear on a different screen and individual monitors can be accessed by clicking the respective screen.

      RemotePC

    • To view all the monitors in single screen, from the application menu, go to 'View' and click 'All Monitors (One Window)'. All the screens of the remote computer will appear in the same screen.

    For Linux:

    • To view all the monitors on a single screen, from the application menu, go to 'View' and click 'Monitors' -> 'Show All Monitors'. All the screens of the remote computer will appear on the same screen.
    • To view an individual monitor, go to 'View', click 'Monitors' and select the monitor you wish to view.

    Can I transfer files between Windows and Mac?

    Yes, you can transfer files/folders between Windows and Mac. Make sure the latest versions of RemotePC application is installed on both the computers.

    There are three ways to transfer files between any remote and local computer:

    • From the 'Connect using One-Time ID' tab, select the 'Transfer Files' button before starting the connection.
    • During a live remote session, go to the application menu; click 'Utilities' -> 'File Transfer'.

      RemotePC

    • On the 'Always-ON Remote Access' tab, click on a computer name, enter the key and click .

    How do I transfer files / folders without starting a remote session?

    To transfer files / folders without starting a remote session,

    1. Launch the RemotePC application and login.
    2. Hover on the online computer you wish to connect for file / folder transfer session, and click .

      RemotePC
    3. Enter Personal Key and click 'OK'.

      RemotePC
    4. The File Transfer window appears.

      RemotePC
    5. To send files / folders from your local to remote computer, from the Local Computer drop-down menu, select files / folders you want to send, and click RemotePC.
    6. To receive files / folders from the remote to your local computer, from the Remote Computer drop-down menu, select files / folders, and click RemotePC.
    7. The progress of the transfer is shown in the 'Status' section.

    Can I chat during a remote session?

    Yes, you can chat with your partner at the remote end during a remote session.

    To start a chat,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Utilities'.
    4. Click 'Chat'. The Chat screen appears.
    5. Enter your message in the 'Type your chat below:'/'Enter your text below' field and click 'Send'.
    RemotePC

    Note: The conversation between the local and remote computer is displayed in 'Your Conversation'/'Your chat conversation' field.

    Can I record the remote session activities?

    Yes, you can record remote sessions and save it at a desired location on your local computer. These files can be stored and viewed later. RemotePC saves the recorded file in AVI/MPEG format and it can be played via Windows Media Player or VLC.

    For Mac:

    To record an active remote session,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer and establish connection.
    3. From the application menu, go to 'Utilities' -> 'Recording'.
    4. Click 'Start Recording'.

    5. RemotePC


    To stop the recording,

    1. From the application menu, go to 'Utilities' -> 'Recording'.
    2. Click 'Stop Recording'.
    3. Provide a name for the file, enter tags, choose a path, and click 'Save'.

    4. RemotePC
    For Windows:

    To record an active remote session,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer and establish connection.
    3. From the application menu, go to 'Utilities'.
    4. Click 'Record Now!'.
    5. Provide a name for the file, choose a path, and click 'Save'.
    RemotePC

    To stop the recording,

    1. From the application menu, go to 'Utilities'.
    2. Click 'Stop Recording'.
    3. Provide name for the file, select the particular path and click 'Save'.

    Can I make notes on my remote computer screen? If yes, how?

    Yes, you can make notes on your remote computer screen with the help of the 'Sticky Note' feature.

    To enable sticky note,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Utilities'.
    4. Click 'Sticky Note'.
    Sticky Note

    You can save and view the same after the remote session ends, in an offline mode. To save a note on your local computer, click on the Sticky Note window, choose the destination folder, and click 'Save'.

    Note: This feature is not available for Linux to Linux connections.

    How do I use Whiteboard during a remote session?

    With Whiteboard, you can draw on the remote screen during a session to collaborate effectively.

    To use Whiteboard,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Utilities'.
    4. Click 'Whiteboard'. The Whiteboard panel will pop up on the screen.

    You can choose from the following options:


    Whiteboard

    • Cursor: Selected by default, allows you to access the remote computer
    • Pen: Select to draw on the remote screen. Choose a line width or color of your preference
    • Eraser: Select to clear parts of the drawing on the screen. Choose a suitable width for the eraser
    • Capture: Select to capture a screenshot and save it on the local computer
    • Clear: Select to clear the entire drawing on the screen

    Can I play music and watch video on the remote computer?

    Yes, you can play music and watch video on the remote computer from your local computer.

    For Windows:

    Click 'Enable Sound' to play music or video. To mute audio, click 'Disable Sound'.



    For Mac:

    Click on to play and to mute audio.



    In Mac OS High Sierra and above, to play audio remotely you need to allow permission for RemotePC to install sound driver on your computer.

    To enable during RemotePC installation,

    1. Click 'OK' when prompted to open System Preferences. You will be redirected to 'Security and Privacy' preferences.


    2. Click 'Allow' under the 'General' pane to download the remote sound driver on your computer.


    To enable later, navigate to 'Security and Privacy' in the Apple menu and click 'Allow' under the 'General' pane.

    In case of Mac OS Mojave and above, RemotePC will need user permission to access the microphone and play audio remotely.

    To allow microphone access,

    1. Click 'OK' when prompted for microphone access. You will be redirected to 'Security and Privacy' preferences.


    2. Go to 'Microphone'.
    3. Click and provide system authentication to allow changes.
    4. Select the checkbox next to 'RemotePCDesktop'.


    For Linux:

    1. Go to 'Actions' from the application menu.
    2. Click 'Enable Sound' to play music or video.
      The checkbox for the button will be marked when audio is enabled.

    To mute audio, go to 'Actions' and click 'Enable Sound'. The check mark will disappear once the audio is disabled.

    I can not hear audio from my remote Linux machine. What should I do?

    To troubleshoot sound-related issues on your remote Linux machine,

    1. Install 'pavucontrol' via apt/yum.
      This will install the 'Pulse Audio Volume Control' application on your computer.
    2. Open the newly installed application.
    3. Establish a remote connection between your local and remote Linux machine and click 'Enable Sound'
    4. Go to the 'Recording' tab in the 'Pulse Audio Volume Control' application.


    5. Search for 'ALSA plug-in [audioExecutable]', and from the drop-down select 'Monitor of <audio device in your machine>'.

    Can I use keyboard shortcuts (such as Ctrl + C) on my remote computer during a remote session?

    Yes, you can use keyboard shortcuts (such as Ctrl + C) on your remote computer during a remote session, by enabling the 'Send Key Combinations' feature.

    To enable,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Actions'.
    4. Click 'Send Key Combinations' / 'Send Key Combination'.
    Send key

    Can I lock the partner computer screen?

    Yes, you can lock the partner computer screen during a remote session.

    To lock,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Actions'.
    4. Click 'Lock' -> 'Lock now', to instantly lock the partner computer screen.
    5. Click Lock -> 'Lock on session end', to lock the partner computer screen as soon as the remote session ends.
      RemotePC

    6. Click 'Lock' > 'Sign out'/ 'Logout' to log off the current user profile.

    You can also lock the remote computer using the Ctrl+Alt+Del command. When connected to a remote Windows system, the Ctrl+Alt+Del keyboard command will open the screen with Lock, Task Manager, Sign out, and related options. When connected to a remote Mac machine, the Ctrl+Alt+Del keyboard command will open the 'Force Quit Applications' window.

    To send the Ctrl+Alt+Del command,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer and establish connection.
    3. From the application menu, go to 'Actions'.
    4. Click 'Ctrl+Alt+Del'.

    What is 'Blank Host Screen'?

    In order to avoid others from viewing your remote computer screen during an ongoing session, you can black out the screen of your remote computer. The 'Blank Host Screen' feature is helpful in such scenarios where you do not have physical access to the machine to turn off the display of the remote computer.

    To blank the host screen,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Actions'.
    4. Click 'Blank Host Screen'.
    RemotePC

    If you are using Windows 10 operating system, click 'Continue' when prompted to install the RemotePC monitor driver. Alternatively, you can also install the monitor driver from the 'Preferences' section.

    Can I block keyboard and mouse input for remote computers?

    Yes. While accessing a Mac or a Windows machine, you can prevent users at the remote end from using mouse and keyboard during a session with the 'Block Remote Input' option.

    To block remote input,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Actions'.
    4. Click 'Block Remote Input'.

    Note: Press CTRL+ALT+DEL on the remote computer to undo the action.


    RemotePC

    What is a Group? How can I create a Group?

    A group is a collection of computers.

    To create a computer group,

    1. Launch the RemotePC application and log in.
    2. Click RemotePC displayed on the menu bar.
    3. Enter a name in the 'Create Group' popup.

      RemotePC
    4. Click 'OK'.

    How can I rename a group name?

    To rename a group name,

    1. Launch the RemotePC application and log in.
    2. Right-click a group name. From the options that appear, click 'Rename Group'.

      RemotePC
    3. Enter a new name in the 'Rename Group' field.
    4. Click 'OK'.

    How do I delete a group?

    To delete a group,

    1. Launch the RemotePC application and log in.
    2. Right-click a group name. From the options that appear, click 'Delete Group'.

      RemotePC
    3. A popup with an alert message will appear. Click 'OK' to delete the group.

    On deletion of the group, all the computers will be moved to the Default group.

    Is it possible to move computers between groups?

    Yes, you can move computers between groups.

    To move,

    1. Launch the RemotePC application and log in.
    2. Click a group name. The list of computers in the group will appear.
    3. Click a computer name, and in the options that appear, click 'Move'.

      RemotePC
    4. In the 'Move Computer' screen, select the required group where you want to move the computer.

      RemotePC
    5. Click 'OK'.

    Alternatively, you can move a computer by dragging and dropping it to another group.

    Can I remove or rename a computer from within a group?

    Yes, you can remove or rename a computer from within a group.

    To remove a computer,

    1. Launch the RemotePC application and log in.
    2. Click a group name. The list of computers in the group will appear.
    3. Click a computer name, and in the options that appear, click 'Remove'.

      RemotePC
    4. Click 'Yes' in the popup that appears, to remove the computer from the group.

    To rename a computer,

    1. Click a group name. The list of computers in the group will appear.
    2. Click a computer name, and in the options that appear, click 'Rename'.

      RemotePC
    3. Enter a new name in the 'Rename Computer' field.
    4. Click 'OK'.

    Can I print documents on my remote computer?

    Yes, with RemotePC you can print documents and images that are on your remote computers from wherever you are.

    To print,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Select the file on the remote computer that is to be printed.
    4. Open the document and use Print command (or Ctrl+P) to print the selected document.
    5. Select 'RemotePC Printer' in the window and click 'Print'.
    6. Select a local printer when prompted, and click 'Continue'.
    RemotePC

    If a local printer is not configured, click 'Open Document' to view or save the document on the local computer.

    Note:

    • If more than one local printer is configured, the printing operation will be performed using the default printer.
    • 'RemotePC Printer' will be displayed only during active remote sessions.

    Can I use the RemotePC application via VPN (Virtual Private Network)?

    Yes, you can use the RemotePC application via VPN. It allows you to create a secure connection between the local and remote computer and the connected computers act as if they are in the same network. Thus, users experience no lag during a remote session, and can work as if on their own computer.

    To use RemotePC via VPN you need,

    • An active Internet connection in both the local and remote computer
    • VPN configured in both local and remote computer
    • VPN enabled in the local computer

    With the above requirements, RemotePC automatically detects the VPN and establishes a connection between the local and remote computer.

    Can I end an ongoing session when my computer is getting accessed?

    Yes, you can end an ongoing session when your computer is being remotely accessed. When a remote computer connects to your computer, a message appears on the bottom-right corner of the screen. You can end the session and restrict access to the remote computer by clicking 'End Session'.


    RemotePC

    How can I rename or remove configured computers from my account?

    To rename a configured computer,

    1. Launch the RemotePC application and log in.
    2. Right click on the computer name and click 'Rename'.

    3. RemotePC
    4. Type a new name in the text field and click 'Rename'.

    To remove a configured computer,

    1. Launch the RemotePC application and log in.
    2. Right click on the computer name and click 'Remove'.
    3. Click 'Yes' in the confirmation window.

    You can only remove the computers that are online or offline.

    Can I drag and drop files/folders between my local and remote computer?

    Yes, you can drag and drop multiple files/folders between your local and remote computer during an ongoing session. Select the desired files/folders from the remote computer and drop them on to a specific location on your local computer, or vice versa. You can securely transfer files across multiple platforms i.e., from Windows to Mac or vice versa.


    Drag-n-Drop

    How can I configure Proxy Settings to use the RemotePC application?

    To configure proxy settings, right-click the RemotePC tray icon and select 'Proxy Settings'.

    The following are the available options:

    • No Proxy: This is a default setting.
    • Auto-detect: Select to get the proxy settings automatically.
    • Manual: Select and configure the proxy server name, port and authentication details.

    Proxy setting

    How do I uninstall RemotePC?

    To uninstall RemotePC,

    For Windows:

    1. Click .
    2. Locate the RemotePC folder from the list of applications.
    3. Right-click on the RemotePC application and click 'Uninstall'. You will be redirected to 'Control Panel'.
    4. Right-click on 'RemotePC' and select 'Uninstall'.

    For Mac:

    1. Go to 'File' > 'New Finder Window' > 'Applications' > 'RemotePCSuite'.
    2. Double-click 'RemotePCUninstaller'. A message will appear prompting you to start the uninstallation process.
    3. Click 'Yes' to proceed with the uninstallation.

    For Linux:

    1. Go to the package manager, e.g. Open with Ubuntu Software Center.
    2. Locate the RemotePC folder from the list of applications.
    3. Click 'Remove' which appears on mouse hover.
      A message will appear prompting you to enter the password of your computer.
    4. Provide the password to complete the uninstallation process.

    You can also run the following commands to remove and purge the packages:

    Action Debian RPM
    Uninstall apt purge remotepc/remotepcviewer/remotepc-host yum remove remotepc/remotepcviewer/remotepc-host

    What is Wake-on-LAN (WOL) in RemotePC?

    Wake-on-LAN in RemotePC lets you wake up your offline remote computers to establish a connection from anywhere. Enable WOL in the RemotePC application and turn on an offline remote computer using any of the following options:

    • Through Local Network
    • Through a Public IP

    Learn more about hardware requirements and settings configuration needed to successfully enable WOL in Windows computers for WOL.

    Note: This functionality is currently not supported for Mac.

    How do I enable WOL in RemotePC?

    Before performing the steps to enable Wake-on-LAN, ensure that the hardware requirements and settings configuration needed to successfully enable WOL are fulfilled.

    To enable WOL through local network,

    1. Launch the RemotePC application and log in.
    2. Click 'Configure Now!' and configure your computer for remote access.
    3. Click setting displayed on the top-right corner.
    4. Click 'Configure'.
    5. Select 'Wake-on-LAN through Local Network' from the 'Select option to wake up this computer via Wake-on-LAN' drop-down list.

    6. RemotePC_Prefrences_ConfigureWakeOnLAN

    7. Click setting, select the computers you want to add as mediator computers and click 'Add'.

      Note: Ensure that the selected mediator computer is in the same network (LAN) as the local computer.


    8. RemotePC Prefrences AddMediatorComputers

    9. Click 'OK'.

    To enable WOL through a Public IP,

    1. Launch the RemotePC application and log in.
    2. Click 'Configure Now!' and configure your computer for remote access.
    3. Click setting displayed on the top-right corner.
    4. Click 'Configure'.
    5. Select 'Wake-on-LAN through Public IP' from the 'Select option to wake up this computer via Wake-on-LAN' drop-down list.
    6. Enter a Public IP and port number in 'Address' and 'Port' fields respectively.

    7. RemotePC_Prefrences_ConfigureWakeOnLAN_IP

    8. Click 'OK'.

    Before you enable WOL through a public IP, make sure the following requirements are met:

    • Network Firewall (if any) should be configured to allow any UDP packet that is received for this Public IP and Port number.
    • Router with this Public IP should be configured to forward any UDP packet that is received for this Port number to the system on which you wish to enable WOL.

    Note: This functionality is currently not supported for Mac.

    How do I wake up an offline remote computer via WOL?

    To wake up an offline remote computer after enabling WOL,

    1. Launch the RemotePC application and log in.
    2. Click Wake On LAN displayed next to the offline computer name to wake up that computer.
    Note:

    • Attended access feature and functions like switch monitor, file transfer, chat, record remote sessions, sticky notes, whiteboard, playing music/video during remote session, remote printing, drag and drop, and WOL are not available for connections via Linux machines.
    • Some options like session recording, remote sound, and send key combinations will not be available while using RemotePC™ Viewer Lite.