Frequently Asked Questions

Yes, you can access your remote computers via Chromebooks or Chromebook Tablets with versions 7.0 and above.

For remote access, download the app for Chrome OS.

To connect to a remote computer,

1. Launch the RemotePC application and log in.
2. All the computers configured for your appear categorized as 'Online', 'In Session', 'Offline', and 'OS'.
3. Select the online computer that you wish to access, enter 'Personal Key'/'System Authentication (SAUTH)' (if configured), and tap 'OK'.

Remote access to the computer is established.

Personal Key is a password set by you and acts as your computer's unique access code. It is stored only on your machine and not on the RemotePC servers.

Yes, there are some handy hints that you can choose to easily use the RemotePC app (applicable only for touch enabled Chromebooks).

To view these hints,

1. Launch the RemotePC application and log in.
2. Tap .
3. Tap 'Instructions' to view the hint screen.

To send keyboard inputs,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap and the on-screen keyboard appears. Use the on-screen keyboard to type without an actual keyboard on your remote computer (applicable only for touch enabled Chromebooks).

You can also use the Ctrl, Shift, Alt buttons and a special functions keyboard when you access remote computers from your Chromebook.

Touch interactions are activated by default during a remote session. Tap to toggle between 'Touch' and 'Mouse' interactions.

Yes, you can lock the remote computer screen from your Chromebook during a remote session.

To lock instantly,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Lock computer'.

To lock on session end,

1. Tap .
2. Tap 'Lock on session end' to lock the partner computer screen as soon as the remote session ends.

To lock your remote computer (Windows) using your Chromebook,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Ctrl+Alt+Del'. The options to remotely lock the remote computer, or start the task manager, etc. options are available.

While accessing a remote computer (Mac), the option to 'Force Quit' will appear.

To block remote input,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Block Remote Input'.

To allow remote input, tap and then tap 'Allow Remote Input'.

Yes, you can restart a remote computer while accessing it from your Chromebook.

To restart,

1. Launch the RemotePC application and log in.
2. Tap the remote computer that you want to restart.
3. From the options that appear, tap 'Restart'.

For Windows machines, an additional option to 'Restart in safe mode' will also appear.

Yes, you can transfer files from your Chromebook to the remote computer and vice versa.

To transfer files from a Chromebook,

1. Launch the RemotePC application and log in.
2. Tap 'File Transfer'. The 'File Transfer' screen containing a list of the folders on your device will appear.
3. Tap on a folder and select the files you wish to transfer to the remote computer.
4. Tap 'Continue'.
5. Select an online remote computer and establish connection.
6. Choose destination on remote computer and tap 'Drop here', to transfer the files.

To receive files/folders from the remote computer,

1. Launch the RemotePC application and log in.
2. Tap 'File Transfer'.
3. Tap on the 'File transfer' screen. The 'Select Computer' screen appears.
4. Tap an online computer and establish remote connection, to view the list of files/folders.
5. Tap a folder and select the files you wish to transfer and tap 'Continue'.
6. Choose destination on Chromebook and tap 'Drop here', to transfer the files.

You can drag and drop files/folders using touch or mouse interactions.

To drag and drop using touch interaction,

1. Tap the required file/folder to select.
2. Move the finger to drag the selected item to the desired location and release the finger to drop the file/folder.

To drag and drop using mouse interaction,

1. Hover the mouse cursor over a file/folder and long press the on-screen left mouse button.
2. Drag the selected item to the desired location.
3. Tap the on-screen left mouse button to drop the file/folder.

Yes, you can chat with your colleague at the remote end during a remote session.

To chat,

1. Establish connection with an online computer.
2. Tap .
3. In the menu that appears, tap 'Chat'.
4. The Chat screen appears. Enter your message in the 'Type Message' field and tap 'Send'.

Yes, you can add Sticky Notes on your remote computer during a remote session.

To add a sticky note,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Sticky Note'.

Note: You can save and view the same after the remote session ends, in an offline mode.

Yes, you can use Whiteboard to draw on the remote screen and collaborate effectively while accessing from your Chromebook.

To use Whiteboard,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Whiteboard'. The Whiteboard panel will pop up on the screen.

You can choose from the following options:

• Touch / Cursor: Based on the current selection of touch or mouse interactions in the RemotePC app, the touch or cursor option will be selected by default for Whiteboard.
• Pen: Select to draw on the remote screen. Choose a line size or color of your preference.
• Eraser: Select to clear parts of the drawing on the screen. Choose a suitable size for the eraser.
• Capture: Select to capture a screenshot; the screenshot will be saved on the remote computer desktop under the 'RemotePC Whiteboard' folder.
• Clear: Select to clear the entire drawing on the remote screen.
• Show / Hide: Select to show or hide the Whiteboard.
• Full Screen: Select to enter fullscreen mode.
• Close: Select to quit Whiteboard.

Yes, you can toggle between the multiple screens of your remote computer while accessing it remotely from your Chromebook.

To switch monitors,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap to switch from primary to secondary monitor and vice versa.

Note: If more than two monitors are configured, tap and select the monitor from the list.

To view session info,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Show session info'.

You can view the app version, connection type and session duration details here.

Yes, you can change and adjust the screen resolution of your device.

To change screen resolution,

1. Launch the RemotePC application and log in.
2. Tap .
3. Tap 'Resolution', and choose the screen resolution which you wish to set.

By default, the inputs during a remote session from your Chromebooks are sent via touch interaction.

To switch to mouse interaction,

1. Launch the RemotePC application and log in.
2. Go to 'Settings'.
3. Tap on 'Interactions'.
4. Select 'Mouse'.
5. Choose the 'Show virtual mouse icons to send mouse inputs' checkbox if you wish to send mouse inputs.
6. Tap 'OK'.

To right-click on your remote computer screen while accessing from your Chromebook, long press on the location where you want to right click.

Yes, you can print documents and images that are on your remote computer while accessing it from your Chromebook.

To print,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Select the file on the remote computer that you wish to print.
4. Open the document and use the Print command (or Ctrl+P).
5. Select the virtual 'RemotePC Printer' in the window and tap 'Print'.
6. From the print window, choose a printer by tapping 'Printer' for iOS / 'Select a printer' for Android.
7. Modify the settings for number of copies to be printed, paper size, orientation etc.
8. Tap to print the document.

Since Remote PC for Chromebook is a viewer based application, you cannot establish a remote connection from Windows or Mac.