Here are frequently asked questions about RemotePC, its features and remote access.

    For Attended Access

    faq What is attended access?
    faq How do I configure my computer for attended access?
    faq How should I start an attended access session with my partner?
    faq Can I disconnect an ongoing attended access session?

    Attended access enables you to access your partner's computer from anywhere just by entering a simple session code shared by them.

    To configure your computer for attended access,

    1. Download and install the RemotePC attended access host set up on your computer.
    2. Once installation is complete, the 'Enable Attended Access' window will open and a 9-digit session code will be generated.

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    3. Copy and share the session code with your partner to allow secure access to your computer.

    End-users can enter the shared code in their RemotePC desktop or web application to access your computer remotely.


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    Before establishing a remote session with your partner, you must receive a session code from them. To receive code,

    1. Sign in to your RemotePC account from the desktop or web application.
    2. Click 'Attended Access'.
    3. Click 'Invite customers'.
    4. Modify the default email content as required.
    5. Enter the recipient email address and click 'Send'.
      Alternatively, you can copy the invite and share with your partner.

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    An email will be sent to the users with instructions to set up attended access.

    To establish an attended access session after receiving code,

    1. Click 'Attended Access'.
    2. Enter the code shared by your partner.
    3. Click 'Connect'.

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    You can now access and use the computer of your partner under their supervision.

    Yes, you can disconnect the session whenever you want. To disable an ongoing attended access session, click 'Disconnect'.

    Note: It is recommended that the user should remove the RemotePC attended access host set up from their computer after disconnecting the session to ensure that their computer cannot be remotely accessed by anyone without their permission.


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