Here are frequently asked questions about RemotePC, its features and remote access.

    Meeting

    General

    faq What is RemotePC™ Meeting?
    faq How can I schedule a meeting?
    faq Is it possible to start an instant online meeting?
    faq How do I join a meeting?
    faq Can I add a co-host for a meeting?
    faq Where can I find the list of participants in the meeting?
    faq Can I mute the participants of the meeting?
    faq During a remote meeting can I send messages to the participants?
    faq Can I share files with the participants of a meeting?
    faq Is it possible to record an online meeting?
    faq How do I share my screen during a remote meeting?
    faq What is whiteboard?
    faq Is it possible to change the view of my screen during a meeting?
    faq Can I set the video quality for my online meetings?
    faq Can I change the background during a meeting?
    faq Is it possible to start a live stream during an online meeting?
    faq How do I share a video during online meeting?
    faq How do I raise hand during an online meeting?
    faq Why is Google Hangouts conferencing added to all of my calendar events?
    faq Can I schedule a meeting from my Google Chrome browser?

    User Management

    faq As an Admin can I add hosts to my account?
    faq Is it possible to add multiple hosts to my account from a CSV file?
    faq Can I edit host permissions?
    faq How do I delete hosts from my account?
    faq What is a Group? How can I create a Group?
    faq Is it possible to move hosts between groups?
    faq How do I delete a group?
    faq How do I rename a group?

    Security

    faq How do I set up two-step verification for my RemotePC Meeting account?
    faq How do I configure two-step verification for my RemotePC Meeting account with Time-based OTP authentication?
    faq Which Time-based OTP authenticator apps are supported by RemotePC Meeting?
    faq Can I disable two-step verification for my RemotePC Meeting account with Time based OTP authentication, in case I lost access to my mobile device?
    faq What are Trusted Devices?
    faq How can I authorize my device as a Trusted Device?
    faq Can I enable both trusted devices and two-step verification for my account?
    faq Can I enable two-step verification or trusted devices for users?
    faq I am unable to receive the SMS containing OTP for two-step verification. What should I do?

    What is RemotePC Meeting?

    RemotePC Meeting is a video conferencing solution which allows business organizations to conduct online meetings over the Internet. People from various locations can attend these online meetings, share their content securely, and benefit from features like screen sharing, group messaging and whiteboard.

    How can I schedule a meeting?

    To schedule a meeting,

    1. Login to RemotePC Meeting via web browser.
    2. Click 'Schedule Meeting' in the 'Meeting' tab.
    3. In the 'Schedule Meetings' screen, enter the meeting title and description, and set a schedule for the meeting.
    4. Set pre-meeting security settings by selecting any of the following:
      1. Permission required to join meeting - Participants will require permission from the speaker before joining the meeting.
      2. Password required to join meeting - Use the random system generated password or enter a password, which participants will need to enter for joining a meeting.

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    5. Enter email addresses of the intended participants to invite.
    6. Add co-hosts for managing the meeting.
    7. Click 'Schedule Meeting'. The meeting information screen is displayed.

      RemotePC Meeting
    8. Sync the scheduled meeting with your Google, Outlook or Yahoo calendar.
    9. Copy the meeting invitation to share with the intended participant.

    Is it possible to start an instant online meeting?

    A unique meeting link is created for your account when you sign up. You can use this link in the web console to start an online meeting anytime.

    To start an online meeting,

    1. Login to RemotePC Meeting via web browser.
    2. Click 'Info' under your meeting section (example Shane's Meeting).
    3. Click 'Copy Invitation' to copy the meeting invite and share with intended participants.

      RemotePC Meeting
    4. Click 'Start meeting' and allow RemotePC Meeting to access your camera and microphone, when prompted.
    5. Click 'Join' and wait for other participants to join.
      Note: Participants may require permission to join your meeting or enter the meeting password, based on the meeting settings.

    How do I join a meeting?

    You require an invitation link from the presenter to join a meeting.

    To join a meeting,

    1. At the scheduled time for the meeting, open the invitation link in a web browser.
    2. Allow RemotePC Meeting to access your camera and microphone, when prompted.
    3. Enter your name and the meeting password (if mentioned in the invitation).
    4. Click 'Join'.

      RemotePC Meeting

    Can I add a co-host for a meeting?

    Yes, you can add multiple co-hosts for a meeting. A co-host can start a meeting and allow the participants to join.

    To add a co-host, while scheduling the meeting enter the email address of the members you wish to assign as co-host.


    RemotePC Meeting

    Where can I find the list of participants in the meeting?

    The 'People' tab displayed on clicking the RemotePC Meeting lists all the participants of a meeting. The presenter of a meeting can remove participants at any point of time during the conference.


    RemotePC Meeting

    Can I mute the participants of the meeting?

    The presenter can mute or unmute all the participants of a meeting by clicking 'Mute All' or 'Unmute All' button in the 'People' panel.


    RemotePC Meeting

    During a remote meeting can I send messages to the participants?

    To send messages to all the participants,

    1. Go to the 'Chat' tab by clicking Remote Meeting.
    2. Type the message and click 'SEND'. Alternatively, press enter to send the message.

      RemotePC Meeting

    To send message to individual participant,

    1. In speaker view or gallery view, click RemotePC Meeting corresponding to the participant whom you wish to send the message.
    2. Click 'Send private message'.

      RemotePC Meeting
    3. Type the message and click 'SEND'. Alternatively, press enter to send the message.

    Can I share files with the participants of a meeting?

    Yes, you can send attachments to the participant during a meeting.

    To send a file,

    1. Go to the 'Chat' tab by clicking Remote Meeting.
    2. Click Remote Meeting. The file browser window will appear.
    3. Select the file to send.
    4. Click 'SEND'.

      RemotePC Meeting

    To download any shared attachment, click on the attachment. Alternatively, you can right-click the attachment and save it.

    Is it possible to record an online meeting?

    Yes, you can record an online meeting and view the saved recordings for later reference or training sessions. The recordings are saved on the cloud.

    To record a session,

    1. Click RemotePC Meeting.
    2. Click 'Start' in the confirmation popup.

    To stop recording,

    1. Click RemotePC Meeting.
    2. Click 'Confirm' in the popup.

    To view the recording,

    1. Click 'Recordings' on the dashboard.
    2. Click Remote Meeting corresponding to a meeting, to play the recorded clip.

      RemotePC Meeting

    You can also share or download the recording by clicking Remote Meeting and Remote Meeting respectively.

    How do I share my screen during a remote meeting?

    You can choose to share your entire screen, an application window or a browser tab with the participants.

    To share,

    1. Click Remote Meeting to open the presentation tools menu.
    2. Click 'Your Screen'.

      RemotePC Meeting
    3. In the 'Share your screen' popup, select any of the following options:
      1. Entire Screen - to share the entire screen. Select the 'Share audio' checkbox, if you wish to communicate while sharing your screen.
      2. Application Window - to share a particular application window.
      3. Web Browser Tab - to share a particular web browser tab.
    4. Click 'Share'.
    5. All the participants will be able to view the shared screen.

      To stop sharing, click 'Stop Presenting' on the meeting screen.

    What is whiteboard?

    Attendees of a meeting can use the whiteboard tool to write or draw and collaborate.

    To access whiteboard,

    1. Click Remote Meeting to open the presentation tools menu.
    2. Click Remote Meeting 'Whiteboard' .

      RemotePC Meeting
    3. Use the various tools on the LHS panel to draw or write.

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    To clear the whiteboard, click Remote Meeting and click 'Yes' in the confirmation window.

    To copy any image on the clipboard, right-click and select the option to copy as PNG or SVG. You can also work with layers and rotate the image.

    Is it possible to change the view of my screen during a meeting?

    You can set the screen layout to speaker view or gallery view during an online meeting. By default the speaker view is displayed. To switch the view, click 'Gallery View' on the top-right corner.

    To enter full screen mode, click RemotePC Meeting and select 'Full Screen'.

    Can I set the video quality for my online meetings?

    Yes, you can choose a preferred video quality for your online meetings.

    To change video quality settings,

    1. Click and select 'Settings'.
    2. Set the desired video quality - Low bandwidth, Low definition, Standard definition, High definition.

      RemotePC Meeting

    You can also modify your camera, microphone and audio output settings.

    Can I change the background during a meeting?

    Yes, you can use an image as your background during a meeting. With virtual backgrounds, you can be meeting ready while working from home or any location.

    To change your background,

    1. Click RemotePC Meeting and select 'Change background'.
    2. Select a virtual background and click 'Apply'.

    3. RemotePC Meeting

    To create a blur effect during a meeting, click RemotePC Meeting and select 'Slight Blur' or 'Blur'.

    You can also add a custom background. To upload a custom background,

    1. Click RemotePC Meeting and select 'Change background'.
    2. Click 'Add background'.

    3. RemotePC Meeting
    4. Select the required image and click 'Open'.

    To disable virtual background or blur effect,

    1. Click RemotePC Meeting and select 'Change background'.
    2. Click 'None'.

    Is it possible to start a live stream during an online meeting?

    Yes, you can connect your YouTube account to RemotePC Meeting for live streaming.

    To start a live stream,

    1. Click RemotePC Meeting and select 'Start live stream'.
    2. Enter the YouTube live stream key.
    3. Click 'Start live stream'.

    4. RemotePC Meeting

    How do I share a video during online meeting?

    To share a video,

    1. Click RemotePC Meeting and select 'Share video'.
    2. Enter the video link and click 'Share'.

    3. RemotePC Meeting

    How do I raise hand during an online meeting?

    You can raise your hand during an online meeting to indicate that you need to communicate with the attendees or speaker.

    To raise your hand, click 'Raise Hand' and to lower your hand click 'Down Hand'.


    RemotePC Meeting

    Why is Google Hangouts conferencing added to all of my calendar events?

    If you are using a G Suite account with RemotePC Meeting and wondering why every calendar event you create has Google Hangouts conference call details added, do not worry! By default, G Suite adds video calls to all Google Calendar events. G Suite Administrators can disable this setting by following the instructions outlined below.

    To change the setting,

    1. Sign in to the Google Admin console.
    2. Click 'Apps' > 'G Suite' > 'Calendar'.
    3. Click 'Sharing settings'.
    4. Under 'Video Calls', uncheck 'Automatically add video calls to events created by a user'.

    Can I schedule a meeting from my Google Chrome browser?

    Yes, the RemotePC Meeting Scheduler Chrome Extension allows you to schedule meetings directly from your Google, Outlook, or Yahoo calendars. You can also start an instant meeting via the extension.

    For scheduled meetings you can choose to send a meeting invite through both calendar notification or email. You can also make any calendar invite to a RemotePC Meeting.

    To use the Meeting Chrome extension,

    1. Add the Meeting extension from the Chrome web store.
    2. Click RemotePC Meeting on your browser and sign in to your RemotePC account.

      RemotePC Meeting

    Note: For scheduling meetings, you must have a RemotePC account with Google, Yahoo, or Outlook.

    As an Admin can I add hosts to my account?

    Yes, as an Admin, you can add hosts to your RemotePC Meeting account.

    To add hosts,

    1. Login to your RemotePC Meeting account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. Click 'Add User' and enter the host's email address in the 'Email Address' field.

      RemotePC Meeting
    4. Select the group from the 'Group Name' drop-down list to add users to the particular group.
    5. Select either the 'Enable trusted devices' or 'Enable two-step verification' checkbox, if you wish to enable trusted devices or two-step verification for the user.
    6. Click 'Invite User'.

      RemotePC Meeting

    The invited host will get an email with the link to register to RemotePC Meeting. Once the host registers, their account will be added to your account. Each host can start instant meeting or schedule meetings from their account.

    Is it possible to add multiple hosts to my account from a CSV file?

    Yes, you can add multiple hosts to your RemotePC Meeting account at a time by uploading a CSV file.

    To add multiple hosts,

    1. Login to your RemotePC Meeting account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. Click 'Add User', and click the 'Download CSV template'.
    4. Open the file, delete the sample entry, and add the information for your hosts in the following format (one line per user):
      "EmailAddress,GroupName,2FA,SSO"

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    5. Save the modified file.
    6. Drag and drop your saved CSV file onto the 'Upload or Drag and drop your CSV file' area. Alternatively, click the area to browse for your CSV file and upload.
    7. In the popup that appears, click 'Add Users'.
    8. A confirmation message appears after adding the hosts.

      Note: You can add up to 500 users at a time using the CSV file.

    The invited host will get an email with the link to register to RemotePC Meeting. Once the host registers, their account will be added to your account. Each host can start instant meeting or schedule meetings from their account.

    Can I edit host permissions?

    Yes, as an Admin you can edit host permissions.

    To edit,

    1. Login to your RemotePC Meeting account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. Hover on the user you want to edit and click Remote Meeting.
    4. Make the required changes and click 'Save'.

    How do I delete hosts from my account?

    To delete hosts,

    1. Login to your RemotePC Meeting account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. To delete a single user, hover on the user you want to delete and click Remote Meeting.
    4. To delete multiple users from the list, select the users and click 'Delete User'.
    5. Click 'Yes' in the confirmation window.

    What is a Group? How can I create a Group?

    A group is a collection of hosts organized together by the Admin. One host cannot be added to more than one group.

    To create a host group,

    1. Login to your RemotePC Meeting account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. Click 'Add Group' displayed in the menu bar.
    4. Enter a name in the 'Group name' field.
    5. Click 'Add'.

    Is it possible to move hosts between groups?

    Yes, you can move hosts between groups.

    To move,

    1. Login to your RemotePC Meeting account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. Select the user(s) to move and click 'Move User'.
    4. The 'Move User' window appears. Select the required group from the 'Group name' drop-down list.
    5. Click 'Move'.

    How do I delete a group?

    To delete a group,

    1. Login to your RemotePC Meeting account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. The list of groups and associated users appears. Hover on the group you want to delete and click Remote Meeting.
    4. Click 'Ok' in the confirmation window.

    How do I rename a group?

    To rename a group,

    1. Login to your RemotePC Meeting account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'User Management' tab on the LHS.
    3. Hover on the group you want to rename and click Remote Meeting.
    4. Enter the new name in the 'Group name' field and click 'Save'.

    How do I set up two-step verification for my RemotePC Meeting account?

    The two-step verification process enhances the security of your account and prevents access by unauthorized parties. Once two-step verification is enabled, in addition to your password, you will need to enter a verification code sent to your registered email address or phone number, while logging in to RemotePC Meeting .

    To enable two-step verification,

    1. Login to your account via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'Security' tab.
    3. In the 'Two-step Verification' section, click 'Enable'.
    4. Select 'Email Address', 'Phone Number' or 'Time based OTP authentication' as your preferred method of receiving the one-time verification code and click 'Confirm'. If you have chosen 'Phone Number', enter the same and click 'Send Code'. Click here to know how to set up via Time-based OTP Authenticator app.
    5. Enter the verification code sent to your registered email address or phone number and click 'Verify & Enable'.

    To login after two-step verification is enabled,

    1. On the login screen, enter your username and password and click 'Login'.
    2. You will be prompted to enter a verification code sent to your email address or phone number.
    3. Enter the code and click 'Verify'.

    How do I configure two-step verification for my RemotePC Meeting account with Time-based OTP authentication?

    To configure two-step verification for your RemotePC Meeting account with the Time-based OTP authentication method, you will need to enter a verification code generated by the Time-based OTP authenticator app installed on your mobile device while signing in to RemotePC Meeting.

    Follow the below steps to configure two-step verification with the Time-based OTP authenticator app:

    1. Login to RemotePC Meeting via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'Security' tab.
    3. In the 'Two-step Verification' section, click 'Enable'.
    4. Select 'Time based OTP authentication' as your preferred method of receiving the one-time verification code and click 'Confirm'. See supported TOTP apps.
    5. Install and launch the Time-based OTP authenticator app on your mobile device and scan the QR code displayed on your computer screen. Alternatively, you can also view the key by clicking on 'enter key manually' and type it manually on your mobile device and click 'Next'.
    6. Copy and save the recovery code displayed on your computer screen securely or click 'Download' to download and save as a .txt file. Click 'Continue'.

      Note: You will require the recovery code to deactivate two-step verification for your account, in case you lose access to your mobile device where the Time-based OTP Authenticator app is installed.

    7. Enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device and click 'Activate'.

    To login after two-step verification is enabled with Time-based OTP Authenticator,

    1. On the login screen, enter your username and password and click 'Login'.
    2. You will be prompted to enter the one-time code generated by the Time-based OTP Authenticator app in your mobile device.
    3. Enter the code and click 'Submit Code'.

    Which Time-based OTP authenticator apps are supported by RemotePC Meeting?

    RemotePC Meeting supports the following Time-based OTP authenticator apps:

    1. Google Authenticator (Android/iPhone/BlackBerry)
    2. Duo Mobile (Android/iPhone)
    3. Microsoft Authenticator (Android/iPhone/Windows Phone 7)
    4. Okta Verify (Android/iPhone)
    5. Any other authentication app that supports time-based one-time protocol, or compatible with Google Authenticator.

    Can I disable two-step verification for my RemotePC Meeting account with Time based OTP authentication, in case I lost access to my mobile device?

    Yes, you can disable two-step verification for your RemotePC Meeting account with Time based OTP authentication.

    To disable,

    1. Navigate to the RemotePC Meeting login screen, enter your username and password, and click 'Login'.
    2. In the verification code screen that appears, click the link 'I can't access my code'.
    3. In the 'Recovery Code' field, enter the recovery code received while configuring two-step verification for your RemotePC Meeting account.
    4. Click 'Deactivate'.

    What are Trusted Devices?

    Trusted devices provide an additional level of security for your RemotePC Meeting account. Each time you login to your account from a new device, you are required to authorize it as a Trusted Device. You can thus prevent any unwanted access to your account.

    How can I authorize my device as a Trusted Device?

    Once you log in to your account via a new device for the first time, you will be prompted with the following message:

    A device authorization email will be sent to your registered email address. Click the 'Add to trusted devices' button in this email to add the device to the Trusted Devices list. A confirmation message will appear, informing the same.

    You can view the list of all your linked devices in the 'Security' tab of your 'My Account' section.

    Can I enable both trusted devices and two-step verification for my account?

    In operation, two-factor verification and trusted devices security features are mutually exclusive. Therefore, at a given time, you can enable either two-step verification or trusted devices and not both.

    If you attempt to enable two-step verification while trusted device is enabled, a pop-up disclaimer will inform you that trusted devices will be automatically disabled and vice versa.

    Can I enable two-step verification or trusted devices for hosts?

    Yes, you can enable two-step verification or trusted devices for new and existing hosts.

    • For new hosts: While adding a new host, you can select either the 'Enable trusted devices' or 'Enable two-step verification' checkbox in the 'Add host' screen.
    • For existing hosts: You can open the 'Edit host' screen by clicking Remote Meeting displayed against an existing host, and then select the 'Enable trusted devices' or 'Enable two-step verification' checkbox.
    • If two-step verification is enabled: On login your hosts will be asked to choose a method (Email, SMS or Time-based OTP authentication) for receiving the one-time code. Once they verify the credentials via OTP, the configuration process will be complete.

      During all subsequent logins, hosts will need to enter the code sent to their registered email address, phone number or the code displayed in their Time-based OTP authentication app. To change the method of receiving OTP, hosts can go to 'My Account' > 'Security' > 'Two-step Verification' and update the preferences from email address, phone number or Time-based OTP authentication.

    • If trusted devices is enabled: Your hosts will be prompted to authorize every new device at login. They will need to click the 'Add to trusted devices' button in the device authorization mailer they receive.

    I am unable to receive the SMS containing OTP for two-step verification. What should I do?

    During two-step verification, if you are unable to receive the SMS containing the OTP, you can choose to receive the verification code via email address. Click 'Receive verification code via email address' in the two-step verification page. A code will be sent to the registered email address, you can enter the code and complete the verification process.