Here are frequently asked questions about RemotePC, its features and remote access.

Remote Access via Chromebook

General

faq Is it possible to access your remote computer via Chromebooks or Chromebook Tablets?
faq How do I connect to a remote computer from my Chromebook?
faq What is Personal Key?
faq What gestures are available in RemotePC while using it on my Chromebook?

Actions

faq How do I send keyboard inputs?
faq Is it possible to toggle from touch to mouse interactions while accessing my remote computer from Chromebooks?
faq Can I lock the remote computer screen from my Chromebook?
faq How can I lock the remote computer using Ctrl-Alt-Del from my Chromebook?
faq How can I block remote input?
faq Is it possible to restart a remote computer while accessing it from my Chromebook?

Utilities

faq Is it possible to transfer files from my Chromebook to the remote computer?
faq How do I transfer files from a remote computer to my Chromebook?
faq How do I drag and drop files?
faq Can I chat during a remote session?
faq Is it possible to make notes on my remote computer screen?
faq Is it possible to use Whiteboard while accessing my computer via a Chromebook?

Other Functions

faq If my remote computer has multiple monitors, is it possible to switch between them from my Chromebook?
faq How can I view session info?
faq Can I adjust the screen resolution of my device?
faq How do I send mouse inputs from my Chromebook?
faq How do I right-click on my remote computer screen?
faq Is it possible to print documents on my remote computer during a session?
faq Can I remotely access my Chrome OS device from Windows or Mac?

Is it possible to access your remote computer via Chromebooks or Chromebook Tablets?

Yes, you can access your remote computer via Chromebooks or Chromebook Tablets (version 4.1 and above).

For remote access, download the app for Chrome OS.

How do I connect to a remote computer from my Chromebook?

To connect to a remote computer,

  1. Launch the RemotePC application and log in.
  2. All the computers configured for your account will appear.
  3. Select the online computer that you wish to access, enter 'Personal Key' (if configured), and tap 'OK'.

Remote access to the computer is established.

What is Personal Key?

Personal Key is a password set by you and acts as your computer's unique access code. It is stored only on your machine and not on the RemotePC servers.

What gestures are available in RemotePC while using it on my Chromebook?

Yes, there are some handy hints that you can choose to easily use the RemotePC app (applicable only for touch enabled Chromebooks).

To view these hints,

  1. Launch the RemotePC application and log in.
  2. Tap .
  3. Tap 'Instructions' to view the hint screen.

RemotePC

How do I send keyboard inputs?

To send keyboard inputs,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap Action and the on-screen keyboard appears. Use the on-screen keyboard to type without an actual keyboard on your remote computer (applicable only for touch enabled Chromebooks).

You can also use the Ctrl, Shift, Alt buttons and a special functions keyboard Action when you access remote computers from your Chromebook.


RemotePC

Is it possible to toggle from touch to mouse interactions while accessing my remote computer from Chromebooks?

Touch interactions are activated by default during a remote session. Tap toch to view to toggle between 'Touch' and 'Mouse' interactions.

Can I lock the remote computer screen from my Chromebook?

Yes, you can lock the remote computer screen from your Chromebook during a remote session.

To lock instantly,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap Action.
  4. Tap 'Lock computer'.


To lock on session end,
  1. Tap Setting .
  2. Tap 'Lock on session end' to lock the partner computer screen as soon as the remote session ends.

How can I lock the remote computer using Ctrl-Alt-Del from my Chromebook?

To lock your remote computer (Windows) using your Chromebook,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap Action.
  4. Tap 'Ctrl+Alt+Del'. The options to remotely lock the remote computer, or start the task manager, etc. options are available.
While accessing a remote computer (Mac), the option to 'Force Quit' will appear.

How can I block remote input?

To block remote input,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap Action.
  4. Tap 'Block Remote Input'.

To allow remote input, tap Action and then tap 'Allow Remote Input'.

Is it possible to restart a remote computer while accessing it from my Chromebook?

Yes, you can restart a remote computer while accessing it from your Chromebook.

To restart,

  1. Launch the RemotePC application and log in.
  2. Tap the remote computer that you want to restart.
  3. From the options that appear, tap 'Restart'.

For Windows machines, an additional option to 'Restart in safe mode' will also appear.

Is it possible to transfer files from my Chromebook to the remote computer?

Yes, you can transfer files from your Chromebook to the remote computer and vice versa.

To transfer files from a Chromebook,

  1. Launch the RemotePC application and log in.
  2. Tap 'File Transfer'. The 'File Transfer' screen containing a list of the folders on your device will appear.
  3. Tap on a folder and select the files you wish to transfer to the remote computer.
  4. Tap 'Continue'.
  5. Select an online remote computer and establish connection.
  6. Choose destination on remote computer and tap 'Drop here', to transfer the files.

How do I transfer files from a remote computer to my Chromebook?

To receive files/folders from the remote computer,

  1. Launch the RemotePC application and log in.
  2. Tap 'File Transfer'.
  3. Tap Delete on the 'File transfer' screen. The 'Select Computer' screen appears.
  4. Tap an online computer and establish remote connection, to view the list of files/folders.
  5. Tap a folder and select the files you wish to transfer and tap 'Continue'.
  6. Choose destination on Chromebook and tap 'Drop here', to transfer the files.

How do I drag and drop files?

You can drag and drop files/folders using touch or mouse interactions.

To drag and drop using touch interaction,

  1. Tap the required file/folder to select.
  2. Move the finger to drag the selected item to the desired location and release the finger to drop the file/folder.

To drag and drop using mouse interaction,

  1. Hover the mouse cursor over a file/folder and long press the on-screen left mouse button.
  2. Drag the selected item to the desired location.
  3. Tap the on-screen left mouse button to drop the file/folder.

Can I chat during a remote session?

Yes, you can chat with your colleague at the remote end during a remote session.

To chat,

  1. Establish connection with an online computer.
  2. Tap utility icon.
  3. In the menu that appears, tap 'Chat'.
  4. The Chat screen appears. Enter your message in the 'Type Message' field and tap 'Send'.

Is it possible to make notes on my remote computer screen?

Yes, you can add Sticky Notes on your remote computer during a remote session.

To add a sticky note,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap utility icon.
  4. Tap 'Sticky Note'.

Note: You can save and view the same after the remote session ends, in an offline mode.

Is it possible to use Whiteboard while accessing my computer via a Chromebook?

Yes, you can use Whiteboard to draw on the remote screen and collaborate effectively while accessing from your Chromebook.

To use Whiteboard,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap utility icon.
  4. Tap 'Whiteboard'. The Whiteboard panel will pop up on the screen.

You can choose from the following options:

  • Touch / Cursor: Based on the current selection of touch or mouse interactions in the RemotePC app, the touch or cursor option will be selected by default for Whiteboard.
  • Pen: Select to draw on the remote screen. Choose a line size or color of your preference.
  • Eraser: Select to clear parts of the drawing on the screen. Choose a suitable size for the eraser.
  • Capture: Select to capture a screenshot; the screenshot will be saved on the remote computer desktop under the 'RemotePC Whiteboard' folder.
  • Clear: Select to clear the entire drawing on the remote screen.
  • Show / Hide: Select to show or hide the Whiteboard.
  • Full Screen: Select to enter fullscreen mode.
  • Close: Select to quit Whiteboard.

If my remote computer has multiple monitors, is it possible to switch between them from my Chromebook?

Yes, you can toggle between the multiple screens of your remote computer while accessing it remotely from your Chromebook.

To switch monitors,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap to switch from primary to secondary monitor and vice versa.

Note: If more than two monitors are configured, tap and select the monitor from the list.

How can I view session info?

To view session info,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap Setting.
  4. Tap 'Show session info'.

You can view the app version, connection type and session duration details here.

Can I adjust the screen resolution of my device?

Yes, you can change and adjust the screen resolution of your device.

To change screen resolution,

  1. Launch the RemotePC application and log in.
  2. Tap Setting.
  3. Tap 'Resolution', and choose the screen resolution which you wish to set.

How do I send mouse inputs from my Chromebook?

By default, the inputs during a remote session from your Chromebooks are sent via touch interaction.

To switch to mouse interaction,

  1. Launch the RemotePC application and log in.
  2. Go to 'Settings'.
  3. Tap on 'Interactions'.
  4. Select 'Mouse'.
  5. Choose the 'Show virtual mouse icons to send mouse inputs' checkbox if you wish to send mouse inputs.
  6. Tap 'OK'.

How do I right-click on my remote computer screen?

To right-click on your remote computer screen while accessing from your Chromebook, long press on the location where you want to right click.

Is it possible to print documents on my remote computer during a session?

Yes, you can print documents and images that are on your remote computer while accessing it from your Chromebook.

To print,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Select the file on the remote computer that you wish to print.
  4. Open the document and use the Print command (or Ctrl+P).
  5. Select the virtual 'RemotePC Printer' in the window and tap 'Print'.
  6. From the print window, choose a printer by tapping 'Printer' for iOS / 'Select a printer' for Android.
  7. Modify the settings for number of copies to be printed, paper size, orientation etc.
  8. Tap Action to print the document.

Can I remotely access my Chrome OS device from Windows or Mac?

Since Remote PC for Chromebook is a viewer based application, you cannot establish a remote connection from Windows or Mac.