Here are frequently asked questions about RemotePC, its features and remote access.

    For Enterprises

    faq As an Admin can I add users to my account?
    faq How do I add computers to my account?
    faq How do I remove computers from my account?
    faq As an Admin, can I assign or unassign particular computers to my users?
    faq Can I edit user permissions?
    faq How do I delete users from my account?
    faq What is a Group? How can I create a Group?
    faq Is it possible to move users between groups?
    faq How do I delete a group?
    faq How do I add computers to the group?
    faq How can I view recently accessed computers?
    faq Can I move computers between groups?
    faq Where can I view logs of my account?
    faq Can I install RemotePC application in other computers?
    faq I signed up for a RemotePC Enterprise account but am unable to configure my computers. What should I do?
    faq How can I install / uninstall the RemotePC.msi file?
    faq Can I manually deploy RemotePC using MSI?
    faq How can I deploy RemotePC using Group Policy (GP) with MSI and MST files?
    faq How can I create an MST file via Orca tool?

    As an Admin can I add users to my account?

    Yes, as an Admin of Enterprise account, you can add users to your account, grant them admin rights and deployment permissions.

    To add users,

    1. Log in to RemotePC via web browser.
    2. Go to the 'User Management' tab and click 'Add User'.

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    3. Enter the user email address in the 'Email Address' field.
    4. Select the group from the 'Group Name' drop-down list to add user to the particular group.
    5. Select any of the following preferences:
      1. 'Make as Admin' - to make the user an Admin. Admin users can install RemotePC application on any computer and access it.
      2. 'Allow deployment' - to allow users to install RemotePC application on their computer. 'Allow access to all computers' option lets users access all computers AND 'Allow access to specific computers' option lets users access only the selected computers.

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    6. Click 'Invite User'.

    The invited user will get an email with the link to register to RemotePC. Once the user registers, their account will be added to your account.

    How do I add computers to my account?

    Admin can add computers, organize them into groups, assign them to particular users and move computers between groups from the 'Computers' tab.

    To add computers,

    1. Log in to RemotePC via web browser.
    2. Click 'Add Computer' and perform any of the following:
      1. To add your computer, click 'Download Installer' in the 'Add this computer' tab.

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      2. To add different computers, go to the 'Add different computer' tab and share the given link with users to install RemotePC on other computers.

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    How do I remove computers from my account?

    Admin of an account can remove all computers from the account, if so desired, but users can only remove a single computer.

    To remove computers,

    For admin:
    1. Log in to RemotePC via web browser.
    2. From the 'Computers' tab, click the 'Remove Computer' button.

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    3. A pop up confirming the same would appear. Click 'Remove'.
    4. In the next window, you can view the computers selected by you for deletion. You can remove the computers from the selected list.
    5. Click 'Yes' to proceed with removing the computers from your account.
    For users:
    1. Log in to RemotePC via web browser.
    2. From the 'Computers' tab, select the computers you wish to remove.
    3. Click 'Remove Computer'.

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    Note: Computers that are in session cannot be removed.

    As an Admin, can I assign or unassign particular computers to my users?

    Yes, as an Admin you can assign or unassign computers to users.

    To assign/unassign computers,

    1. Log in to RemotePC via web browser and go to the 'User Management' tab.
    2. Hover on the user you wish to edit and click .
    3. Select the 'Allow access to specific computers' radio button from the 'Permissions' section.
    4. Select the computers you want to assign, or deselect the computers you wish to unassign from the 'Computer Name' section and click 'Save'.

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    Alternatively,

    1. Go to the 'Computers' tab.
    2. Hover on the computer you wish to edit and click .
    3. Click 'Users'. A popup, with a list of users assigned to the computer, will appear.
    4. Click 'Add Users'. The list of users who have not been assigned the computer will appear.
    5. Select the users you wish to assign and click 'Add'.

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    7. To unassign users, click against the usernames you wish to unassign.

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    Can I edit user permissions?

    Yes, as an Admin you can edit user permissions.

    To edit,

    1. Log in to RemotePC via web browser and go to the 'User Management' tab.
    2. Hover on the user you want to edit and click .

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    3. Make the required changes in the 'Preferences' and 'Permissions' section.
    4. Click 'Save'.

    How do I delete users from my account?

    To delete users,

    1. Log in to RemotePC via web browser and go to the 'User Management' tab.
    2. To delete a single user, hover on the user you want to delete and click .
    3. To delete multiple users from the list, select the users and click 'Delete User'.

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    4. Click 'Yes' in the confirmation window.

    What is a Group? How can I create a Group?

    A group is a collection of users/computers organized together by the Admin. One user cannot be added to more than one group.

    To create a computer group,

    1. Log in to RemotePC via web browser.
    2. Click 'Add Group' displayed in the menu bar.
    3. Enter a name in the 'Group name' field.
    4. Click 'Add'. You can now add computers to the created group.
    5. Select the required computer(s) from the 'Available Computers' section and click .

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    6. Click 'Add'.

    To create a user group,

    1. Log in to RemotePC via web browser and go to the 'User Management' tab.
    2. Click 'Add Group' displayed in the menu bar.
    3. Enter a name in the 'Group name' field.
    4. Click 'Add'.

    Is it possible to move users between groups?

    Yes, you can move users between groups.

    To move,

    1. Log in to RemotePC via web browser and go to the 'User Management' tab.
    2. Select the user(s) to move and click 'Move User'.

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    3. The 'Move User' window appears. Select the required group from the 'Group name' drop-down list.

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    4. Click 'Move'.

    How do I delete a group?

    To delete a user group,

    1. Log in to RemotePC via web browser.
    2. Go to the 'User Management' tab. The list of groups and associated users appears.
    3. Hover on the group you want to delete and click .
    4. Click 'Ok' in the confirmation window.

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    To delete a computer group,

    1. Log in to RemotePC via web browser. The list of groups and associated computers appears.
    2. Hover on the group you want to delete and click .
    3. The 'Add / Remove computers' page appears. Click 'Delete' displayed on the top-right corner.

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    4. A confirmation window appears. Click 'Ok'.

    How do I add computers to the group?

    You can add computers to a group while creating it.

    To add computers to an existing group,

    1. Log in to RemotePC via web browser.
    2. Click against the group you want to add the computers to.
    3. Select the computers from 'Available Computers' section and click to add the computers.

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    4. Click 'Add'.

    How can I view recently accessed computers?

    You can view up to 15 recently accessed computers in the 'Recently Accessed' section of the 'Computers' tab. The computers are listed with their status, IP address of the computer it was last accessed from, and the last accessed date and time. You can remotely connect to an online computer in this section directly by clicking 'Connect'.


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    Can I move computers between groups?

    Yes, you can move computers between groups.

    To move,

    1. Log in to RemotePC via web browser.
    2. Select the computers you want to move and click 'Move Computer'.

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    1. Select the group from the 'Group name' drop-down list and click 'Move'.

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    Where can I view logs of my account?

    You can view remote access logs and web activity logs of your account from the 'Remote Access Logs' and 'Web Activity Logs' tab respectively.

    1. Log in to RemotePCvia web browser.
    2. Go to the 'Remote Access Logs' tab.
    3. Select the date range and click 'Generate'.

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    Remote access logs will be displayed with information such as computer accessed, viewer type, start time, end time and IP address.

    To download logs for time period between the last 90 days, select 'From Date' and 'End Date' and click 'Download CSV'.

    The logs prior to 90 days can be exported as CSV.

    To export ,
    1. Click 'Export as CSV'.

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    2. Select the required username from the drop down.
    3. Select the month and year and click 'Download'.

    To view web activity logs,

    1. Log in to RemotePC via web browser.
    2. Go to the 'Web Activity Logs' tab.
    3. Select the date range and click 'Generate'.

    Web activity logs will be displayed with information such as description, date and time of the last activity and IP address.

    Note: Admin can view remote access logs and web activity logs of user accounts too by just selecting the user from the 'Username' drop-down list.

    Can I install the RemotePC application on other computers?

    Yes, you can install the RemotePC application on multiple computers using 'Deploy Package' function.

    You can enable remote access for your computer or deploy the RemotePC application on other computers, by sharing a link with users.

    To enable remote access or deploy,

    1. Log in to RemotePC via web browser.
    2. Click 'Deploy Package' displayed on the top-right corner of the page.
    3. Perform any of the following:
      1. Click 'Download RemotePC' to install RemotePC application on your computer and enable remote access.

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      2. Share the provided link with the users to deploy RemotePC application on other computers.

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    You can also access your remote computers by installing the RemotePC viewer application.

    To install,

    1. Log in to RemotePC via web browser.
    2. Click 'Deploy Package'/'Download Setup' displayed on the top-right corner of the page.
    3. Click 'Download' in the 'Access other computers' section. This will install the RemotePC viewer application on your computer.

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    I signed up for a RemotePC Enterprise account but am unable to configure my computers. What should I do?

    As an Admin of Enterprise account, you can configure your computer by downloading the setup from 'Deploy Package' section in the web interface. You can also share the URL in this section with a user linked to your account; which the user can use to download the setup.

    However, the setup can only be used once. So every time you wish to add a new computer, you need to download the setup again from the 'Deploy Package' section.


    How can I install / uninstall the RemotePC.msi file?

    Run the following commands in the command prompt to install the RemotePC.msi file.

    To install RemotePC.msi,

    1. Launch command prompt in administrator mode.
    2. Ensure that the path is: C:\WINDOWS\system32>
    3. Execute the command:
      msiexec.exe /i <RemotePC.msi path> ID=<Configuration ID> /qn

      For example:
      C:\WINDOWS\system32>msiexec.exe /i
      "C:\Users\TestUser\Desktop\RPCMSI\RemotePC.msi" ID="uKjNNpkSWo1pnE8" /qn


      To assign the computer to a specific group,

      msiexec.exe /i <RemotePC.msi path> ID=<Configuration ID>:<GroupName> /qn

      For example:
      C:\WINDOWS\system32>msiexec.exe /i
      "C:\Users\TestUser\Desktop\RPCMSI\RemotePC.msi" ID="uKjNNpkSWo1pnE8:TestGroup" /qn

    Note: If you are unable to install RemotePC.msi, go to the Control Panel, uninstall RemotePC setup and run the commands again.

    Alternatively, run the following reinstallation commands.


    To reinstall / overwrite installation,
    1. Launch command prompt in administrator mode.
    2. Ensure that the path is: C:\WINDOWS\system32>
    3. Execute the command:
      msiexec.exe /i <RemotePC.msi path> ID=<Configuration ID> /qb REINSTALMODE="aecmus" REINSTALL="ALL"

      For example: C:\WINDOWS\system32>msiexec.exe /i
      "C:\Users\TestUser\Desktop\RPCMSI\RemotePC.msi"  ID="uKjNNpkSWo1pnE8" /qb REINSTALMODE="aecmus" REINSTALL="ALL"

      To assign the computer to a specific group,

      msiexec.exe /i <RemotePC.msi path> ID=<Configuration ID>:<GroupName> /qb REINSTALMODE="aecmus" REINSTALL="ALL"

      For example: C:\WINDOWS\system32>msiexec.exe /i
      "C:\Users\TestUser\Desktop\RPCMSI\RemotePC.msi"  ID="uKjNNpkSWo1pnE8:TestGroup" /qb REINSTALMODE="aecmus" REINSTALL="ALL"

    Note:

    • Group name should be less than or equal to 20 characters.
    • In the case of misplaced special character, the machine will be moved to the 'Default' group.
    • In case the group name does not exist, a new group will be created with the submitted name and the computer will be assigned to it.

    You can uninstall RemotePC.msi through the following commands.


    To uninstall RemotePC.msi,
    1. Launch command prompt in administrator mode.
    2. Ensure that the path is: C:\WINDOWS\system32>
    3. Uninstall RemotePC.msi using the command:
      For 3.0.2 version of RemotePC MSI:
      msiexec.exe /x {90515785-8089-4070-975A-15F0252A9BB5} /quiet
      or
      msiexec.exe /x {90515785-8089-4070-975A-15F0252A9BB5} /qr

      For older versions of RemotePC MSI:
      msiexec.exe /x {99826982-7148-412E-8CFA-D5F14F1A26C4} /quiet
      or
      msiexec.exe /x {99826982-7148-412E-8CFA-D5F14F1A26C4} /qr
    4. Restart the system.

    Can I manually deploy RemotePC using MSI?

    Yes, you can deploy RemotePC using a Configuration ID.

    To deploy RemotePC,

    1. Log in to RemotePC and download the MSI file.
    2. Open the command prompt window in the administrator mode (c:\windows\system32).
    3. Copy the configuration ID that is displayed on the right-corner of the page.
    4. Run this ID in the command prompt for deployment to connected computers.

    How can I deploy RemotePC using Group Policy (GP) with MSI and MST files?

    You can deploy RemotePC by setting up the Group Policy on the host server.

    1. Go to 'Group Policy Management Editor', right-click 'Software Installation', select 'New' and add a package.

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    2. After selecting the RemotePC MSI file, choose the 'Advanced' option in the popup that appears and click 'OK'.

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    3. Go to the 'Advanced Deployment Options' tab, select 'Ignore language when deploying this package'. Click 'OK'.

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    4. Go to the 'Modifications' tab in the 'RemotePC Setup Properties' section to add the mst file you just created. Click here to know how to create an MST file via Orca tool.

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    To deploy RemotePC on devices,

    1. Open the command prompt, add the command gpupdate /force then click 'Enter'.
    2. Reboot the computer (required).
    3. After system reboot, RemotePC will be deployed.

    How can I create an MST file via Orca tool?

    To create a RemotePC.msi file,

    1. Install Orca, the tool used to edit MSI files.
    2. Download a new RemotePC.msi file.
    3. Open the MSI file location, right-click 'RemotePC.msi', select 'Edit with Orca'.

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    4. In the menu that appears, click 'Transform' and then select 'New Transform'.

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    5. Navigate to the 'Property Tab' and edit the following:
      1. In the ‘Add Row’ tab, add Property as ID and Configuration ID

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      2. If your deploy URL is https://www.remotepc.com/rpcnew/sh/FcXuX3JNRerhvng

        Then the Configuration ID is FcXuX3JNRerhvng

        When assigning computer to a specific group, for example 'TestGroup', the Configuration ID will be FcXuX3JNRerhvng:TestGroup

    6. Go to 'Transform', select 'Generate Transform' to complete the mst creation.

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    7. Deploy with MSI and MST files.