Here are frequently asked questions about RemotePC, its features and remote access.

    Account Management

    faq Can I access additional computers over and above my subscribed plan?
    faq How can I view my billing information and invoices?
    faq How do I change my password?
    faq How do I update my profile?
    faq I am unable to use my existing credit card to make a payment towards the RemotePC account renewal. Why?
    faq I have outstanding payments and also need to update my credit card. What should I do?
    faq How can I upgrade from a free plan to a higher plan?
    faq If I upgrade my plan in the middle of an existing plan, do I just have to pay the difference amount?
    faq I need a RemotePC plan for my business. What do I do?
    faq Can I cancel my RemotePC account?
    faq My account has been cancelled after the free trial expired. What should I do?
    faq Auto-renewal has been activated for my account. How do I disable it?
    faq What happens when I switch between my plans during free trial?
    faq Can I add VAT ID to my RemotePC account?
    faq Does RemotePC have a VAT number?
    faq How do I set up two-step verification for my RemotePC account?
    faq Can I enable two-step verification for users?

    Can I access additional computers over and above my subscribed plan?

    Yes, you can access additional computers over and above your subscribed plan. However, you will be subjected to overuse charges of $10 / computer per year.

    How can I view my billing information and invoices?

    You can view and print the billing transactions and invoices of your RemotePC account easily.

    To view bills and invoices,

    1. Log in to RemotePC via web browser.
    2. Click username displayed on the top-right corner and click 'My Account'.
    3. Go to 'Billing Information' and click 'View' against the required invoice.
    4. To print a bill, click 'Print' in the 'Billing Information' tab.

    RemotePC

    How do I change my password?

    To change your account password,

    1. Log in to RemotePC via web browser.
    2. Click username displayed on the top-right corner and click 'My Account'.
    3. Click 'Change Password?'. The 'Change Password?' window appears
    4. Type your current password, new password and confirm it.
    5. Click 'Save'.
    RemotePC


    Note: Make sure you change the password manually across all your computers/devices.

    How do I update my profile?

    To update your profile,

    1. Log in to RemotePC via web browser.
    2. Click username displayed on the top-right corner and click 'My Account'.
    3. On the 'Personal Information' screen, modify your details - name, email address, phone number and password.

    4. RemotePC

    5. Click 'Save'.

    I am unable to use my existing credit card to make a payment towards the RemotePC account renewal. Why?

    This problem may arise due to the following reasons while renewing for a RemotePC account:

    • Credit card number and expiry date may be inaccurate.
    • The online authorization system may fail certain valid credit cards outside US in the address verification test.

    I have outstanding payments and also need to update my credit card. What should I do?

    If any payment is outstanding against your RemotePC account, a pop-up appears once you log in.

    RemotePC

    1. Click 'Upgrade Card Information'.
    2. On the 'Change credit card details' page, edit your credit card details.

    3. RemotePC

    4. Click 'Save'.


    How can I upgrade from a free plan to a higher plan?

    To upgrade your account,

    1. Log in to your RemotePC account.
    2. Click 'Upgrade' displayed on the top-left corner. The 'Upgrade Account' page appears.
    3. Choose your desired plan, and fill in the credit card information.
    4. Click 'Upgrade'.
    RemotePC

    If I upgrade my plan in the middle of an existing plan, do I just have to pay the difference amount?

    Yes, if you decide to upgrade your account in the middle of your subscription period, you need to pay the difference amount between the plans on a pro-rata basis.

    I need a RemotePC plan for my business. What do I do?

    You can subscribe to our RemotePC Enterprise plan for your business needs. We offer a free trial period of 30 days for the Enterprise plan. You do not need to provide your credit card details during signup. You can upgrade your account anytime during the trial period and continue using RemotePC.

    Can I cancel my RemotePC account?

    Yes, you can cancel your RemotePC account at any time.

    To cancel,

    1. Log in to RemotePC via web browser.
    2. Click username displayed on the top-right corner and click 'My Account'.
    3. Click 'Cancel my account'. A pop-up appears to confirm your cancellation.
    4. Enter the details and click 'Cancel my account'.

    RemotePC


    Note: Once you have cancelled your account, it is recommended to uninstall the application from your computers and devices. It is possible for anyone to access your computer/device remotely via Instant Access.

    My account has been cancelled after the free trial expired. What should I do?

    RemotePC free trial users have the option to reactivate their account, once the trial period has ended. When you try to login, you will have the option to reactivate your account. This requires you to login with your account credentials. On successful reactivation users will be able to use RemotePC services for the next 7 days. However, in order to continue using the service users must upgrade to a paid plan.


    RemotePC

    If you choose to not upgrade during this grace period, your account will be deactivated after 7 days.

    Auto-renewal has been activated for my account. How do I disable it?

    The auto-renewal option is enabled by default after 15 days from account creation. It ensures hassle-free renewal of your subscription via an automatic transaction, at the end of your current subscription period. You can disable this option from the 'Profile' section of your account.

    To cancel auto-renewal,

    1. Log in to RemotePC via web browser.
    2. On the top-right corner of the screen, click the 'My Account' button.
    3. In the 'Profile' page, click the 'Cancel my Auto-renewal' button.

      RemotePC

    4. In the confirmation popup that appears, enter your password and the reason for cancellation.

      RemotePC

    5. Click 'Cancel'.

    Once cancelled, the button will change to 'Enable Auto-renewal' in the profile section.

    If auto-renewal is disabled, then at the end of your current subscription you will lose access to your RemotePC account.

    What happens when I switch between my plans during free trial?

    Free trial users of RemotePC Team plan can switch to the Enterprise plan and vice versa, for the remaining duration of their trial period. You can switch between plans from the 'My Account' section.

    On switching, any user accounts that you may have added will remain activated. However, all computers added by you or your associated users will get deactivated, and you will have to reinstall the RemotePC application on your computers and configure them. You and the associated user accounts will have to re-login after switching.

    Can I add VAT ID to my RemotePC account?

    If your business is based in the EU region, you can update your VAT ID information for RemotePC Team and Enterprise accounts.

    To add VAT ID,

    1. Log in to RemotePC via web browser.
    2. Click username displayed on the top-right corner and click 'My Account'.
    3. In the 'Billing Information' section enter your VAT ID and click 'Update'.

      RemotePC

    Note:

    • VAT is location based, so the field will appear in the 'Billing Information' section of your account, only if it is applicable for your chosen country.
    • VAT ID updated to your account will be validated by RemotePC.

    Does RemotePC have a VAT number?

    For information on RemotePC VAT number, contact us via email at support@remotepc.com.

    How do I set up two-step verification for my RemotePC account?

    The two-step verification process enhances the security of your account and prevents access by unauthorized parties. Once two-step verification is enabled, in addition to your password, you will need to enter a verification code sent to your registered email address, while logging in to RemotePC.

    To enable two-step verification,

    1. Log in to RemotePC via web browser and click your username at the top-right of the screen.
    2. Select 'My Account' and navigate to the 'Security' tab.
    3. Click 'Enable Two-step Verification'.

      RemotePC

    4. Enter the verification code sent to your registered email address and click 'Verify & Enable'.

    To login after two-step verification is enabled,

    1. On the login screen, enter your username and password and click 'Login'.
    2. You will be prompted to enter a verification code sent to your email address.
    3. Enter the code and click 'Verify'.

    4. RemotePC

    Can I enable two-step verification for users?

    Yes, you can enable two-step verification for new and existing users.

    For new users:
    While adding a new user you can select the 'Enable two-step verification' checkbox in the 'Add User' popup.

    For existing users:
    You can open the 'Edit User' popup by clicking displayed against an existing user, and then select the 'Enable two-step verification' checkbox.

    Once you have enabled two-step verification for your users, on login they will be asked to verify their email address via OTP. After the verification process is complete, they will need to enter a verification code sent to their registered email address during subsequent logins.