Here are frequently asked questions about RemotePC, its features and remote access.

    For Teams

    faq What user oriented operations an Admin can perform using the Dashboard?
    faq Can I create groups to organize my users?
    faq How do I move users between groups?
    faq How can I rename or delete a group?
    faq I want to view logs of my account. How can I do that?

    What user oriented operations an Admin can perform using the Dashboard?

    Admin can create/delete user accounts, organize them into groups, move users between groups from the ‘User Management’ tab in the Dashboard.

    To add users,

    1. Log in to RemotePC via web browser.
    2. Click 'Add User'. The 'Add User' window appears.

    3. RemotePC

    4. Enter the email address of the user you want to add and select the group name from the 'Group Name' drop-down list.
    5. Click 'Invite'.

      RemotePC

    The invited user will get an email with the link to register to RemotePC. Once the user registers to RemotePC, their account will be added to your account.

    To delete users,

    1. Log in to RemotePC via web browser.
    2. To delete a single user, hover on the user you want to delete and click . To delete multiple users from the list, select the users and click 'Delete User'.

    3. RemotePC

    4. Click 'Yes' in the confirmation window.

      RemotePC

    Can I create groups to organize my users?

    Yes, you can create groups to organize your users.

    To create a group,

    1. Log in to RemotePC via web browser.
    2. Click 'Add Group' displayed in the menu bar.

    3. RemotePC

    4. Enter a name in the 'Group name' field, and click 'Add'.

      RemotePC

    How do I move users between groups?

    To move users between groups,

    1. Log in to RemotePC via web browser.
    2. Select the user(s) you wish to move.
    3. Click 'Move User'. The 'Move User' window appears.

    4. RemotePC

    5. Select the required group from the 'Group name' drop-down list.
    6. Click 'Move'.

      RemotePC

    How can I rename or delete a group?

    To rename a group,

    1. Log in to RemotePC via web browser. The list of groups and associated users appears.
    2. Hover on the group you want to rename and click .
    3. Enter the new name in ‘Group name’ field and click ‘Save’.

    To delete a group,

    1. Log in to RemotePC via web browser. The list of groups and associated users appears.

    2. RemotePC

    3. Hover on the group you want to delete and click .
    4. Click 'Ok' in the confirmation window.

    I want to view logs of my account. How can I do that?

    View remote access logs and web activity logs of your account from the 'Remote Access Logs' and 'Web Activity Logs' tab respectively.

    To view remote access logs,

    1. Log in to RemotePC via web browser.
    2. Click the 'Remote Access Logs' tab.

    3. RemotePC

    4. Select the date range and click 'Generate'.

      RemotePC

    Remote access logs will be displayed with information such as computer accessed, viewer type, start time, end time and IP address.

    To view web activity logs,

    1. Log in to RemotePC via web browser.
    2. Click the 'Web Activity Logs' tab.

    3. RemotePC

    4. Select the date range and click 'Generate'.

      RemotePC

    Web activity logs will be displayed with information such as description, date and time of the last activity and IP address.

    Note: Admin can view remote access logs and web activity logs of user accounts too by just selecting the user from the 'Username' drop-down list.