Here are frequently asked questions about RemotePC, its features and remote access.

    Meeting

    faq What is RemotePC™ Meeting?
    faq How can I schedule a meeting?
    faq Is it possible to start an instant online meeting?
    faq How do I join a meeting?
    faq Where can I find the list of participants in the meeting?
    faq Can I mute the participants of the meeting?
    faq During a remote meeting can I send messages to the participants?
    faq Can I share files with the participants of a meeting?
    faq Is it possible to record an online meeting?
    faq How do I share my screen during a remote meeting?
    faq What is whiteboard?
    faq Is it possible to change the view of my screen during a meeting?
    faq Can I set the video quality for my online meetings?
    faq Why is Google Hangouts conferencing added to all of my calendar events?

    What is RemotePC Meeting?

    RemotePC Meeting is a video conferencing solution which allows business organizations to conduct online meetings over the Internet. People from various locations can attend these online meetings, share their content securely, and benefit from features like screen sharing, group messaging and whiteboard.

    How can I schedule a meeting?

    To schedule a meeting,

    1. Login to RemotePC Meeting via web browser.
    2. Click 'Schedule' under 'Schedule meeting'.
    3. In the 'Schedule a Meeting' popup, enter the meeting topic and description, and set a schedule for the meeting.
    4. Set pre-meeting security settings by selecting any of the following:
      1. Permission required to join meeting - Participants will require permission from the speaker before joining the meeting.
      2. Password required to join meeting - Use the random system generated password or enter a password, which participants will need to enter for joining a meeting.

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    5. Click 'Create'. The confirmation popup appears.

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    6. Sync the scheduled meeting with your Google, Outlook or Yahoo calendar.
    7. Copy the meeting invitation to share with the intended participant.

    Is it possible to start an instant online meeting?

    A unique meeting link is created for your account when you sign up. You can use this link in the web console to start an online meeting anytime.

    To start an online meeting,

    1. Login to RemotePC Meeting via web browser.
    2. Click 'Info' under your meeting section (example Shane's Meeting).
    3. Click 'Copy Invitation' to copy the meeting invite and share with intended participants.

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    4. Click 'Start meeting' and allow RemotePC Meeting to access your camera and microphone, when prompted.
    5. Click 'Join' and wait for other participants to join.
      Note: Participants may require permission to join your meeting or enter the meeting password, based on the meeting settings.

    How do I join a meeting?

    You require an invitation link from the presenter to join a meeting.

    To join a meeting,

    1. At the scheduled time for the meeting, open the invitation link in a web browser.
    2. Allow RemotePC Meeting to access your camera and microphone, when prompted.
    3. Enter your name and the meeting password (if mentioned in the invitation).
    4. Click 'Join'.

      RemotePC Meeting

    Where can I find the list of participants in the meeting?

    The 'People' tab displayed on clicking the RemotePC Meeting lists all the participants of a meeting. The presenter of a meeting can remove participants at any point of time during the conference.


    RemotePC Meeting

    Can I mute the participants of the meeting?

    The presenter can mute or unmute all the participants of a meeting by clicking 'Mute All' or 'Unmute All' button in the 'People' panel.


    RemotePC Meeting

    During a remote meeting can I send messages to the participants?

    To send messages to all the participants,

    1. Go to the 'Chat' tab by clicking Remote Meeting.
    2. Type the message and click 'SEND'. Alternatively, press enter to send the message.

      RemotePC Meeting

    To send message to individual participant,

    1. In speaker view or gallery view, click RemotePC Meeting corresponding to the participant whom you wish to send the message.
    2. Click 'Send private message'.

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    3. Type the message and click 'SEND'. Alternatively, press enter to send the message.

    Can I share files with the participants of a meeting?

    Yes, you can send attachments to the participant during a meeting.

    To send a file,

    1. Go to the 'Chat' tab by clicking Remote Meeting.
    2. Click Remote Meeting. The file browser window will appear.
    3. Select the file to send.
    4. Click 'SEND'.

      RemotePC Meeting

    To download any shared attachment, click on the attachment. Alternatively, you can right-click the attachment and save it.

    Is it possible to record an online meeting?

    Yes, you can record an online meeting and view the saved recordings for later reference or training sessions. The recordings are saved on the cloud.

    To record a session,

    1. Click 'Start'.

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    2. Click 'Start' in the confirmation popup.

    To stop recording,

    1. Click 'Stop'.

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    2. Click 'Yes' in the confirmation popup.

    To view the recording,

    1. Click 'Recordings' on the dashboard.
    2. Click Remote Meeting corresponding to a meeting, to play the recorded clip.

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    You can also share or download the recording by clicking Remote Meeting and Remote Meeting respectively.

    How do I share my screen during a remote meeting?

    You can choose to share your entire screen, an application window or a browser tab with the participants.

    To share,

    1. Click Remote Meeting to open the presentation tools menu.
    2. Click 'Your Screen'.

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    3. In the 'Share your screen' popup, select any of the following options:
      1. Entire Screen - to share the entire screen. Select the 'Share audio' checkbox, if you wish to communicate while sharing your screen.
      2. Application Window - to share a particular application window.
      3. Web Browser Tab - to share a particular web browser tab.
    4. Click 'Share'.
    5. All the participants will be able to view the shared screen.

      To stop sharing, click 'Stop Presenting' on the meeting screen.

    What is whiteboard?

    You can use the whiteboard tool to write or draw and collaborate with the attendees. It also allows you to insert images and PDFs, so you can present charts and documents while delivering a presentation.

    To access whiteboard,

    1. Click Remote Meeting to open the presentation tools menu.
    2. Click Remote Meeting 'Whiteboard' .

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    3. Use the various tools on the LHS panel to draw or write.

    To clear the whiteboard, click Remote Meeting and click 'Yes' in the confirmation window. To save or copy the image, right-click anywhere on the whiteboard and select the respective option.

    Is it possible to change the view of my screen during a meeting?

    You can set the screen layout to speaker view or gallery view during an online meeting. By default the speaker view is displayed. To switch the view, click 'Gallery View' on the top-right corner.

    To enter full screen mode, click RemotePC Meeting and select 'Full Screen'.

    Can I set the video quality for my online meetings?

    Yes, you can choose a preferred video quality for your online meetings.

    To change video quality settings,

    1. Click and select 'Settings'.
    2. Set the desired video quality - Low bandwidth, Low definition, Standard definition, High definition.

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    You can also modify your camera, microphone and audio output settings.

    Why is Google Hangouts conferencing added to all of my calendar events?

    If you are using a G Suite account with RemotePC Meeting and wondering why every calendar event you create has Google Hangouts conference call details added, do not worry! By default, G Suite adds video calls to all Google Calendar events. G Suite Administrators can disable this setting by following the instructions outlined below.

    To change the setting,

    1. Sign in to the Google Admin console.
    2. Click 'Apps' > 'G Suite' > 'Calendar'.
    3. Click 'Sharing settings'.
    4. Under 'Video Calls', uncheck 'Automatically add video calls to events created by a user'.