Frequently asked questions on RemotePC and its features

    Remote Access via Web

    faq Can I connect to my remote computers from a web browser?
    faq Do I have to install any software to use RemotePC Viewer Lite?
    faq What operations can I perform from the 'Computers' tab?
    faq What do Online, In Session, and Offline signify?
    faq How do I restart a remote computer while accessing it via the web?
    faq Is it possible to prevent others from viewing my remote computer screen during a remote session?
    faq How do I lock the remote computer?
    faq Is it possible to chat during a remote session?
    faq Is it possible to view the remote computer on a new browser window instead of a new tab?
    faq Will a remote session timeout if inactive?
    faq Can I use the Whiteboard while accessing my computer via the web?
    faq How do I prevent others from using mouse or keyboard on the remote computer during a remote session?
    faq Can I print documents on my remote computer while accessing them via web?
    faq Can I access multiple monitors while accessing my computer?
    faq Can I drag and drop files/folders while accessing my computer via the web?
    faq Can I scale the remote computer's desktop screen to fit within my local computer?
    faq Can I access 'Task Manager'/'Force Quit' options using Ctrl-Alt-Del on the remote computer?  
    faq Can I view remote access logs for my account?
    faq How do I disconnect a remote session?  

    Can I connect to my remote computers from a web browser?

    Yes, you can connect to your remote computers from a web browser, via RemotePC Viewer Lite or by downloading the RemotePC app launcher.


    To connect via RemotePC Viewer Lite,

    1. Log in to RemotePC via web browser.
    2. Hover over the 'Connect' button corresponding to an online computer and click RemotePC.

      RemotePC
    3. Enter the 'Personal Key' (if configured) and click 'Connect'.

    To connect via RemotePC desktop application,

    1. Hover over the 'Connect' button corresponding to an online computer and click RemotePC.

      RemotePC

    2. Download the RemotePC app launcher and install it on your computer.

      RemotePC

    On first installation, the RemotePC setup will be downloaded and installed, you can connect and initiate a remote session. For subsequent remote sessions, simply click RemotePC to establish a connection.

    Do I have to install any software to use RemotePC Viewer Lite?

    No, you don't have to install any software to use RemotePC Viewer Lite as it is a web-based application. Just ensure that the RemotePC application is installed on the remote computers that you wish to access.

    RemotePC Viewer Lite is supported on the following browser versions:

    • Chrome: 67 and above
    • Safari: 11.0 and above
    • Firefox: 60.0 and above
    • Microsoft Edge: 42.17 and above

    Note: IE, Opera and other browsers are not supported.

    What operations can I perform from the 'Computers' tab?

    The 'Computers' tab in RemotePC web console displays the list of all your configured computers and their status. You can connect to any online computer by providing the personal key (if configured) and also view the remote access/web activity logs of the computer.

    Admin of an Enterprise account can add users, create user/computer groups, access and manage the associated computers by logging into RemotePC via web.

    What do Online, In Session, and Offline signify?

    RemotePC web interface displays the list of computers configured for remote access and their current status.

    Below are the three statuses:


    • Online – Computers that are ready for remote session.
    • In Session – Computers that are in an active remote session.
    • Offline – Computers that do not have any active internet connection or the remote access configuration has been disabled on it.


    • RemotePC

    You can filter the list of computers based on these statuses.

    How do I restart a remote computer while accessing it via the web?

    To restart a remote computer,

    1. Log in to RemotePC via web browser and go to 'Computers' tab.
    2. Hover on the computer you wish to restart and click .
    3. Select 'Restart'.

      RemotePC

    Note: For Windows machines, an additional option to 'Restart in safe mode' will also appear.

    Your computer will go offline briefly, but once the computer becomes ready for remote connection, its status will change to online. Refresh the computer list manually to see the change.

    Is it possible to prevent others from viewing my remote computer screen during a remote session?

    Yes, the 'Blank Host Screen' feature allows you to make the screen of your computer blank, during a remote session. This prevents others from viewing your activities on the remote computer.

    To blank the host screen,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click the computer name -> 'Blank Host screen'.

      RemotePC

    How do I lock the remote computer?

    The Lock function allows you to lock the remote computer instantly or after the session ends. This will prevent any unauthorized access to your remote computer.

    To lock,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click the computer name to perform any of the following:

      • Click 'Lock' - > 'Lock Now', to instantly lock the remote computer.

        RemotePC
      • Click 'Lock' - > 'Lock on Session End', to lock the remote computer as soon as the remote session ends.

        RemotePC

    Is it possible to chat during a remote session?

    Yes, you can chat during a remote session, from the RemotePC web interface.

    To start a chat,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. On clicking RemotePC Chat , the Chat screen appears.

      RemotePC Chat
    6. Enter your text in the 'Type your message' field and click RemotePC Chat.

    Is it possible to view the remote computer on a new browser window instead of a new tab?

    Yes, it is recommended to open a remote session on a new browser instead of a new tab, for better performance. All you need to do is choose appropriate settings.

    To modify settings,

    1. Log in to RemotePC via web browser.
    2. Click the username displayed on the top-right corner and click 'My Account'.
    3. Go to 'Settings'. Select 'New Browser Window' under the Viewer Lite section.

      RemotePC

    All new remote sessions will now open in a new browser window.

    Will a remote session timeout if inactive?

    If a remote session is idle or inactive, it will automatically timeout based on the inactivity timeout specified under the 'Settings' tab. The default inactivity timeout duration for Viewer Lite is 30 minutes, which can be modified up to 120 minutes.


    RemotePC

    Can I use the Whiteboard while accessing my computer via the web?

    Yes, you can use the Whiteboard to draw on the remote screen and collaborate effectively while accessing your computer via the web.

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. On clicking RemotePC Whiteboard, the Whiteboard panel appears on the screen.

    You can perform the following:


    RemotePC Whiteboard

    • Cursor is selected by default and it allows you to access the remote computer.
    • Pen can be used to draw on the remote screen. You can choose a line width or color of your preference.
    • Eraser is used to clear parts of the drawing on the screen. You can choose a suitable width for the eraser.
    • Capture option lets you save a screenshot on the local computer.
    • Clear option can be selected to clear the entire drawing on the screen.

    How do I prevent others from using mouse or keyboard on the remote computer during a remote session?

    You can use the 'Block Remote Input' feature to prevent anyone from using mouse or keyboard on the remote computer during a remote session.

    To block remote input,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click the computer name -> 'Block Remote Input'.

      RemotePC

    Can I print documents on my remote computer while accessing them via web?

    Yes, with RemotePC Viewer Lite you can print documents and images that are on your remote computers using a local printer.

    To print,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Select the file on the remote computer that is to be printed.
    5. Open the document and use Print command (or Ctrl+P in Windows and ⌘+P in Mac) to prepare the selected document for printing.
    6. Select RemotePC Printer in the window and click 'Print'.

      RemotePC

    7. Once the file appears, you can proceed with printing.

    Note:

    • Ensure that the 'Allow Pop-ups' setting is enabled for your browser and a local printer is configured, before initiating the print operation.
    • If more than one local printer is configured, the printing operation will be performed using the default printer.
    • Remote printing is not supported for Microsoft Edge browser.

    Can I access multiple monitors while accessing my computer?

    Yes, if your remote computer has more than one monitor, you can access any of them from the RemotePC web interface.

    To switch between multiple monitors,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. On clicking Settings, you can switch between multiple monitors of the remote computer.

      RemotePC

      Alternatively, click Settings and click a monitor name to view that individual monitor.


      RemotePC

    Can I drag and drop files/folders while accessing my computer via the web?

    You can drag and drop multiple files/folders from local to remote computer while accessing your machine via the web. Just select the desired files/folders on the local computer and drop them on to a specific location on the remote computer.

    However, from the remote computer, you can drag and drop only files to your local computer.


    RemotePC

    Note: This feature is not supported for Internet Explorer and Safari (version 11 and below).


    Can I scale the remote computer's desktop screen to fit within my local computer?

    By default, the remote desktop screen does not autofit your local computer window.

    To scale the remote computer desktop screen within your local computer,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click Settings, mouse hover on 'View' and click 'Scale to fit'.

      RemotePC

    This will resize the remote computer desktop screen to fit within the local computer window.

    You can also enter the full-screen mode by clicking top.


    Can I access 'Task Manager'/'Force Quit' options using Ctrl-Alt-Del on the remote computer?

    Yes, you can access 'Task Manager'/'Force Quit' options using Ctrl-Alt-Del on the remote computer.

    To lock your remote computer (Windows),

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click the computer name -> 'Ctrl+Alt+Del'. The options to remotely lock the remote computer, or start the task manager, etc. will appear.

    In Mac, only the option to Force Quit is available.

    To force quit,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click RemotePC to expand the menu bar.
    5. Click the computer name -> 'Force Quit'.

      RemotePC

    Can I view remote access logs for my account?

    Yes, you can view the details of your computers that were remotely accessed from the 'Remote Access Logs' tab. Information such as computer name, viewer type, start time, end time, duration of remote session, and IP address will be displayed.

    To generate logs for any time period between the last 90 days,,

    1. Log in to RemotePC via web browser.
    2. In the 'Remote Access Logs' tab, select 'From Date' and 'End Date' and click 'Generate'.

      RemotePC

    To download logs for last 90 days,

    1. In the 'Remote Access Logs' tab, select 'From Date' and 'End Date'.
    2. Click 'Download CSV'.

    Logs prior to 90 days can be exported as CSV.

    To export,

    1. Click 'Export as CSV'.

      RemotePC

    2. Select the required username from the drop-down menu.
      Note: Only the admin of Team or Enterprise plans will be able to view the logs for their users, by selecting a username.
    3. Select the month and year and click 'Download'.

    You can also view session logs for a particular computer by clicking corresponding to the computer and selecting 'Logs' from the drop-down list. You can view a list of all web-based activities for your account from the 'Web Activity Logs' tab.

    How do I disconnect a remote session?

    To disconnect a remote session, click Disconnect.

    Alternatively,

    1. Click RemotePC to expand the menu bar.
    2. Click the computer name -> 'Disconnect'.