Frequently asked questions on RemotePC and its features

    Remote Access via Web

    faq Can I connect to my remote computers from a web browser?
    faq Do I have to install any software to use RemotePC Viewer Lite?
    faq What operations can I perform from the 'Computers' tab?
    faq What do Online, In Session, and Offline signify?
    faq Is it possible to prevent others from viewing my remote computer screen during a remote session?
    faq How do I lock the remote computer?
    faq How do I prevent others from using mouse or keyboard on the remote computer during a remote session?
    faq Can I print documents on my remote computer while accessing them via web?
    faq Can I access multiple monitors while accessing my computer?
    faq Can I scale the remote computer's desktop screen to fit within my local computer?
    faq Can I access 'Task Manager'/'Force Quit' options using Ctrl-Alt-Del on the remote computer?  
    faq Can I view remote access logs for my account?
    faq How do I disconnect a remote session?  

    Can I connect to my remote computers from a web browser?

    Yes, you can connect to your remote computers from a web browser, by using RemotePC Viewer Lite.

    To connect via Viewer Lite,

    1. Log in to RemotePC via web browser.
    2. Click the 'Connect' button appearing against an online computer name.

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    3. Enter the 'Personal Key' (if configured) and click 'Connect'.

    Do I have to install any software to use RemotePC Viewer Lite?

    No, you don't have to install any software to use RemotePC Viewer Lite as it is a web-based application. Just ensure that the RemotePC application is installed on the remote computers that you wish to access.

    RemotePC Viewer Lite is supported on the following browser versions:

    • Chrome : 67 and above
    • Safari : 11.0 and above
    • Firefox : 60.0 and above
    • Microsoft Edge : 42.17 and above

    Note: IE, Opera and other browsers are not supported.

    What operations can I perform from the 'Computers' tab?

    The 'Computers' tab in RemotePC web console displays the list of all your configured computers and their status. You can connect to any online computer by providing the personal key (if configured) and also view the remote access/web activity logs of the computer.

    Admin of an Enterprise account can add users, create user/computer groups, access and manage the associated computers by logging into RemotePC via web.

    What do Online, In Session, and Offline signify?

    RemotePC web interface displays the list of computers configured for remote access and their current status.

    Below are the three statuses:


    • Online – Computers that are ready for remote session.
    • In Session – Computers that are in an active remote session.
    • Offline – Computers that do not have either any active internet connection or the remote access configuration has been disabled on it.


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    You can filter the list of computers based on these statuses.

    Is it possible to prevent others from viewing my remote computer screen during a remote session?

    Yes, the 'Blank Host Screen' feature allows you to make the screen of your computer blank, during a remote session. This prevents others from viewing your activities on the remote computer.

    To blank the host screen,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter ‘Personal Key’ (if configured) and click ‘Connect’. Remote access to the computer is established.
    4. Click the computer name displayed on the top-left corner and click 'Blank Host screen'.

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    How do I lock the remote computer?

    The Lock function allows you to lock the remote computer instantly or after the session ends. This will prevent any unauthorized access to your remote computer.

    To lock,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the ‘Personal Key’ (if configured) and click ‘Connect’. Remote access to the computer is established.
    4. Click the computer name displayed on the top-left corner and perform any of the following:

      • Click 'Lock' - > 'Lock Now', to instantly lock the remote computer.

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      • Click 'Lock' - > 'Lock on Session End', to to lock the remote computer as soon as the remote session ends.

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    How do I prevent others from using mouse or keyboard on the remote computer during a remote session?

    You can use the 'Block Remote Input' feature to prevent anyone from using mouse or keyboard on the remote computer during a remote session.

    To block remote input,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the 'Personal Key' (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click the computer name displayed on the top-left corner and click 'Block Remote Input'.

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    Can I print documents on my remote computer while accessing them via web?

    Yes, with RemotePC Viewer Lite you can print documents and images that are on your remote computers using a local printer.

    To print,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter ‘Personal Key’ (if configured) and click ‘Connect’. Remote access to the computer is established.
    4. Select the file on the remote computer that is to be printed.
    5. Open the document and use Print command (or Ctrl+P in Windows and ⌘+P in Mac) to prepare the selected document for printing.
    6. Select RemotePC Printer in the window and click 'Print'.

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    7. Once the file appears, you can proceed with printing.

    Note:

    • Ensure that the 'Allow Pop-ups' setting is enabled for your browser and a local printer is configured, before initiating the print operation.
    • If more than one local printer is configured, the printing operation will be performed using the default printer.
    • Remote printing is not supported for Microsoft Edge browser.

    Can I access multiple monitors while accessing my computer?

    Yes, if your remote computer has more than one monitor, you can access any of them from the RemotePC web interface.

    To switch between multiple monitors,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the ‘Personal Key’ (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click Settings and click the required monitor name.

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    Can I scale the remote computer's desktop screen to fit within my local computer?

    By default, the remote desktop screen does not autofit your local computer window.

    To scale the remote computer desktop screen within your local computer, ,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the ‘Personal Key’ (if configured) and click ‘Connect’. Remote access to the computer is established.
    4. Click Settings, mouse hover on 'View' and click 'Scale to fit'.

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    This will resize the remote computer desktop screen to fit within the local computer window.

    You can also enter the full-screen mode by clicking top.


    Can I access ‘Task Manager’/’Force Quit’ options using Ctrl-Alt-Del on the remote computer?

    Yes, you can access 'Task Manager'/'Force Quit' options using Ctrl-Alt-Del on the remote computer.

    To lock your remote computer (Windows),

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the ‘Personal Key’ (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click the computer name displayed on top-left corner and click 'Ctrl+Alt+Del'.
    5. The options to remotely lock the remote computer, or start the task manager, etc. will appear.

    In Mac, only the option to Force Quit is available.

    To force quit,

    1. Log in to RemotePC via web browser.
    2. Select the online computer that you want to access and click 'Connect'.
    3. Enter the ‘Personal Key’ (if configured) and click 'Connect'. Remote access to the computer is established.
    4. Click the computer name displayed on top-left corner and click 'Force Quit'.

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    Can I view remote access logs for my account?

    Yes, you can view details of your computers that were remotely accessed from the ‘Remote Access Logs’ tab. Information such as computer name, viewer type, start time, end time, duration of remote session, and IP address will be displayed.

    To generate logs,

    1. Log in to RemotePC via web browser.
    2. In the 'Remote Access Logs' tab, select 'From Date' and 'End Date' and click 'Generate'.

    You can also view session logs for a particular computer by clicking Settings corresponding to the computer and selecting 'Logs' from the drop-down list.

    You can view a list of all web-based activities for your account from the 'Web Activity Logs' tab.

    How do I disconnect a remote session?

    To disconnect a remote session, click Disconnect or click the computer name displayed on the top-left corner and click 'Disconnect'.