Frequently Asked Questions

To connect to a remote computer,

1. Launch the RemotePC application and log in.
2. All the computers configured for your account appear categorized as 'Online', 'In Session' and 'Offline'.
3. Select the online computer that you wish to access, enter the 'Personal Key', and tap 'OK'. Remote access to the computer is established.

Alternatively, select the in-session computer that you wish to access, enter the 'Personal Key', and tap 'OK'.

Once you launch the RemotePC app and login to your account, a list of computers configured to your account appears. There are three tabs that signify the current status of your configured computers.

Online – Displays the list of computers that are ready for remote session.

In Session – Displays the list of computers that are in an active remote session.

Offline - Displays the list of computers that either do not have any active Internet connection or the remote access configuration has been disabled on it.

Personal Key is a password set by you and acts as your computer's unique access code. It is stored only on your machine and not on the RemotePC servers.

Note: Personal key is only available to Enterprise users.

The RemotePC app is compatible with iPhone, iPad, iPod touch and Android devices. Install the app on iOS device (version 13.0 or higher), and on Android device (version 7.0 or higher).

Yes, there are some handy hints that you can choose to easily use the RemotePC app.

To view these hints,

1. Launch the RemotePC application and log in.
2. Tap .
3. Tap 'Instructions' to view the hint screen.

Yes. On enabling, RemotePC can save your email address as well as Personal Key to ensure faster logins.

To enable,

1. Launch the RemotePC application and log in.
2. Tap .
3. Tap the 'Remember me' slider button. Your email address will be shown every time in the email field in the 'Login' screen.
   
4. Tap the 'Remember me' checkbox to save your Key.
   You can undo this by tapping on the 'Remember me' slider button in 'Settings'.

You can undo this by again tapping the respective slider buttons.

Yes, you can restart a remote computer while accessing it from your mobile device.

To restart,

1. Launch the RemotePC application and log in.
2. Tap the remote computer that you want to restart.
3. From the options that appear, tap 'Restart'.

Note:

• For Windows machines, an additional option to 'Restart in safe mode' will also appear.
• For FileVault enabled Mac machines, you can only restart via 'Restart System with FileVault Password'. Refer here for the steps.

To send keyboard inputs,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap and the on-screen keyboard appears. Use the on-screen keyboard to type without an actual keyboard on your remote computer.

You can also use the Ctrl, Shift, Alt buttons and a special functions keyboard when you access your remote PC from your mobile.

Yes, you can use arrow keys for moving the cursor while accessing your remote computer via a mobile device.

To use arrow keys,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap . The arrow keys will pop up on the screen.

Note: To change the position of the arrow keys, go to 'Layout' and place the arrow keys anywhere on the screen.

To disable,

1. Tap .
2. Tap to disable .

Yes, you can use the scrollbar to move the window up or down while accessing your remote computer via a mobile device.

To use scrollbar,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap . The scrollbar will pop up on the screen.

Note: To change the position of the scrollbar, go to 'Layout' and place the scrollbar anywhere on the screen.

To disable,

1. Tap .
2. Tap to disable .

Touch interactions are activated by default during a remote session. Tap to toggle between 'Touch' and 'Mouse' interactions.

Yes, you can lock the remote computer screen from your mobile device during a remote session.

To lock instantly,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Lock computer'.

To lock on session end,

1. Tap in Android / in iOS.
2. Tap 'Lock on session end' to lock the partner computer screen as soon as the remote session ends.

To lock your remote computer (Windows) using your mobile device,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Ctrl+Alt+Del'. The options to remotely lock the remote computer, or start the task manager, etc. options are available.

In Mac, the option to 'Force Quit' will appear.

To block remote input,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Block Remote Input'.

To allow remote input, tap and then tap 'Allow Remote Input'.

Yes, you can transfer files from your mobile device to the remote computer and vice versa.

To transfer files from a mobile device,

1. Launch the RemotePC application and log in.
2. Tap 'File Transfer'. The 'File Transfer' screen containing a list of the folders on your device will appear.
3. Tap on a folder and select the files you wish to transfer, to the remote computer.
4. Tap 'Continue'.
5. Select an online remote computer and establish a connection.
6. Choose destination on remote computer and tap 'Drop here', to transfer files.

To receive files/folders from the remote computer,

1. Launch the RemotePC application and log in.
2. Tap on the remote computer and select 'File Transfer'.
3. Click on the ‘Remote’ tab to transfer files from remote computer to the mobile device.
4. Select the file you wish to transfer and click ‘Continue’.
5. Select the destination in the remote machine and click ‘Drop here’, to transfer the files.

You can check the logs by logging to your RemotePC web account.

You can drag and drop files/folders using touch or mouse interactions.

To drag and drop using touch interaction,

1. Tap the required file/folder to select.
2. Move the finger to drag the selected item to the desired location and release the finger to drop the item.

To drag and drop using mouse interaction,

1. Hover the mouse cursor over a file/folder and long press the on-screen left mouse button.
2. Move the finger to drag the selected item to the desired location.
3. Tap the on-screen left mouse button to drop in respective location.

Yes, you can chat with your colleague at the remote end during a remote session.

To chat,

1. Establish connection with an online computer.
2. Tap .
3. In the menu that appears, tap 'Chat'.
4. The Chat screen appears. Enter your message in the 'Type Message' field and tap 'Send'.

Note: The conversation between the local and remote computer is displayed in 'Your Conversation' / 'Your chat conversation' field.

Yes, you can add Sticky Notes on your remote computer during a remote session.

To add a sticky note,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Sticky Note'.

Note: You can save and view the same after the remote session ends, in an offline mode.

Yes, you can use Whiteboard to draw on the remote screen and collaborate effectively while accessing from your mobile device.

To use Whiteboard,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Whiteboard'. The Whiteboard panel will pop up on the screen.

You can choose from the following options:

• Touch / Cursor: Based on the current selection of touch or mouse interactions in the RemotePC app, the touch or cursor option will be selected by default for Whiteboard.
• Pen: Select to draw on the remote screen. Choose a line size or color of your preference.
• Eraser: Select to clear parts of the drawing on the screen. Choose a suitable size for the eraser.
• Capture: Select to capture a screenshot; the screenshot will be saved on the remote computer desktop under the 'RemotePC Whiteboard' folder.
• Clear: Select to clear the entire drawing on the remote screen.
• Show / Hide: Select to show or hide the Whiteboard.
• Full Screen: Select to enter fullscreen mode.
• Close: Select to quit Whiteboard.

Yes, you can play music and watch video on the remote computer from your mobile device. To do so, you need to first enable Remote Sound on your device.

To enable Remote Sound,

1. Launch the RemotePC application and log in.
2. Establish connection with an online computer.
3. Tap .
4. Tap 'Enable Remote Sound'. Remote Sound has to be enabled manually during each session.

To disable,

1. Tap .
2. Tap to deselect 'Enable Remote Sound'.

To access the files/folders of a configured computer,

1. Launch the RemotePC application and log in.
2. Tap on any online or in-session computer, and select File Access.
   
   
   
   
3. Enter the Personal Key and system authentication credentials (if applicable) to authenticate your access and tap Connect.

   You can now access and manage the files and folders on the computer. You can check the logs by logging to your RemotePC web account.

To upload files,

1. Launch the RemotePC application and log in.
2. Tap on the remote machine you want to access and tap File Access.
3. Tap on the folder where you wish to upload the files. Tap .
   
   
   
   
4. Select the file/folder you wish to upload and tap Upload. The file will be uploaded to the selected destination.

   To upload all the files, tap on the present at the top right of the screen and tap Select All. Tap Upload and the files will be uploaded to the selected destination.

To download files,

1. Launch the RemotePC application and log in.
2. Tap on the remote machine you want to access and tap File Access.
3. Tap beside the file you wish to download and tap Download. The file will be downloaded on your mobile device.
   
   
   
   
   
   To download the folder, long-press on the folder and tap Download. The folder will be downloaded on your mobile device.
   
   

   To download all the files, tap on the present at the top right of the screen and tap Select All. Tap Download and the files will be downloaded.
   
   

   
   

   Note:
   

   • Android: All the files and folders will be downloaded to the Downloads folder of the device.
   • iOS: All the files and folders will be downloaded to the root folder of the device.

To delete files,

1. Launch the RemotePC application and log in.
2. Tap on the remote machine you want to access and tap File Access.
3. Tap beside the file you wish to delete and tap Delete. In the pop-up confirmation, tap Delete. The file will be deleted.
   
   
   
   
   To delete the folder, long-press on the folder and tap Delete. The folder will be deleted on your mobile device.

   To delete all the files, tap on the present at the top right of the screen and tap Select All. Tap Delete and in the pop-up confirmation, tap Delete to delete the files.

A group is a collection of computers.

To create a computer group,

1. Launch the RemotePC application and log in.
2. Tap displayed in the menu bar.
3. Enter a name in the 'Create Group' field.
4. Tap 'OK'.

To rename a group name,

1. Launch the RemotePC application and log in.
2. Tap a group name. Tap .
3. From the options that appear, tap 'Rename Group'.
4. Enter a new name in the 'Rename Group' field.
5. Tap 'OK'.

To delete a group,

1. Launch the RemotePC application and log in.
2. Tap a group name. Tap .
3. From the options that appear, tap 'Delete Group'. A popup with an alert message will appear.
4. Tap 'OK' to delete the group.

Yes, you can move computers between groups.

To move,

1. Launch the RemotePC application and log in.
2. Tap a group name. The list of computers in the group will appear.
3. Tap a computer name, and in the options that appear, tap 'Move'.
4. In the 'Move Computer' screen, select the required group where you want to move the computer.
5. Tap 'Move'.

Yes, you can remove or rename a computer from within a group.

To remove a computer,

1. Launch the RemotePC application and log in.
2. Tap a group name. The list of computers in the group will appear.
3. Tap a computer name, and in the options that appear, tap 'Remove'.
4. Tap 'OK' in the popup that appears, to remove the computer from the group.

To rename a computer,

1. Tap a group name. The list of computers in the group will appear.
2. Tap a computer name, and in the options that appear, tap 'Rename'.
3. Enter a new name in the 'Rename Computer' field.
4. Tap 'OK'

Yes, you can toggle between the multiple screens of your remote computer while accessing it remotely from your mobile device.

To switch monitors,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap to switch from primary to secondary monitor and vice versa.

To view session info,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Tap .
4. Tap 'Show session info'.

You can view the version, connection type and session duration details here.

Yes, you can change and adjust the screen resolution of your device.

To change screen resolution,

1. Launch the RemotePC application and log in.
2. Tap .
3. Tap 'Resolution', and choose the screen resolution which you wish to set.

By default, the inputs during a remote session from your mobile device are sent via touch interaction.

To switch to mouse interaction,

1. Launch the RemotePC application and log in.
2. Go to 'Settings'.
3. Tap on 'Interactions'.
4. Select 'Mouse'.
5. In case of Android devices, you may choose the 'Show virtual mouse icons to send mouse inputs' checkbox to send mouse inputs. Tap 'OK'.
6. On iOS devices, you will be prompted to enable the virtual mouse icons. Tap 'OK' to enable.

To end an ongoing remote session,

1. Tap .
2. In the confirmation popup that appears, tap 'Yes'.

Yes, you can move the tabs opened in the remote computer during a remote session. When the connection is established, by default 'Mouse interactions' will be activated. Tap to switch to 'Touch interactions' and move the required tab on the remote computer.

To right-click on your remote computer screen while accessing from your mobile device, long press on the location where you want to right click.

Yes, you can print documents and images that are on your remote computer while accessing it from your mobile device.

To print,

1. Launch the RemotePC application and log in.
2. Connect to an online remote computer, and establish connection.
3. Select the file on the remote computer that you wish to print.
4. Open the document and use the Print command (or Ctrl+P).
5. Select the virtual 'RemotePC Printer' in the window and tap 'Print'.
6. From the print window, choose a printer by tapping 'Printer' for iOS / 'Select a printer' for Android.
7. Modify the settings for number of copies to be printed, paper size, orientation etc.
8. Tap 'Print' for iOS / for Android, to print the document.

On enabling local area network (LAN) the performance of the session screen will be faster, provided you are on the same network.

To enable LAN,

1. Launch the RemotePC application and log in.
2. Tap .
3. Tap 'Enable LAN'.

Wake-on-LAN in RemotePC lets you wake up your offline remote computers to establish a connection from anywhere. Enable WOL in the RemotePC application and turn on an offline remote computer using any of the following options:

• Through Local Network
• Through a Public IP

  Note: Public IP address is the globally unique IP address assigned by your Internet Service Provider (ISP) which can be accessed over the internet.

Learn more about hardware requirements and settings configuration needed to successfully enable WOL in Windows machines for WOL.

Note: This functionality is currently not supported for Mac.