Here are frequently asked questions about RemotePC, its features and remote access.

Access via Mobile

General

faq How do I connect to a remote computer from my device?
faq What do the tabs Online, In Session, and Offline signify?
faq What is Personal Key?
faq What are the device specifications for installing the RemotePC app on my mobile?
faq Are there any shortcuts to use the RemotePC app?
faq Can I ensure my credentials are auto-saved?

Actions

faq How do I send keyboard inputs?
faq Is it possible to toggle from touch to mouse interactions while accessing my remote computer from mobile?
faq Can I lock the remote computer screen from my mobile device?
faq How can I lock the remote computer using Ctrl-Alt-Del from my mobile device?
faq How can I block remote input?

Utilities

faq Is it possible to transfer files from my mobile device to the remote computer?
faq How do I transfer files from a remote computer to my mobile device?
faq How do I drag and drop files?
faq Can I chat during a remote session?
faq Is it possible to make notes on my remote computer screen?
faq Is it possible to use Whiteboard while accessing my computer via a mobile device?

Other functions

faq If my remote computer has multiple monitors, is it possible to switch between them from my mobile device?
faq How can I view session info?
faq Can I adjust the screen resolution of my device?
faq How do I send mouse inputs from my device?
faq How do I end an ongoing remote session?
faq During a remote session can I move the tabs open in the remote computer?
faq How do I right-click on my remote computer screen?
faq Is it possible to print documents on my remote computer during a session?
faq What is the benefit of enabling LAN?
faq What is Wake-on-LAN (WOL) in RemotePC?

How do I connect to a remote computer from my device?

To connect to a remote computer,

  1. Launch the RemotePC application and log in.
  2. All the computers configured for your account appear categorized as 'Online', 'In Session' and 'Offline'.
  3. Select the online computer that you wish to access, enter the 'Personal Key', and tap 'OK'.

Remote access to the computer is established.

What do the tabs Online, In Session, and Offline signify?

Once you launch the RemotePC app and login to your account, a list of computers configured to your account appears. There are three tabs that signify the current status of your configured computers.

Online – Displays the list of computers that are ready for remote session.

In Session – Displays the list of computers that are in an active remote session.

Offline - Displays the list of computers that either do not have any active Internet connection or the remote access configuration has been disabled on it.

What is Personal Key?

Personal Key is a password set by you and acts as your computer's unique access code. It is stored only on your machine and not on the RemotePC servers.

Note: Personal key is only available to Enterprise users.

What are the device specifications for installing the RemotePC app on my mobile?

The RemotePC app is compatible with iPhone, iPad, iPod touch and Android devices. Install the app on iOS device (version 11.0 or higher), and on Android device (version 4.0 or higher).

Are there any shortcuts to use the RemotePC app?

Yes, there are some handy hints that you can choose to easily use the RemotePC app.

To view these hints,

  1. Launch the RemotePC application and log in.
  2. Tap .
  3. Tap 'Instructions' to view the hint screen.

RemotePC

Can I ensure my credentials are auto-saved?

Yes. On enabling, RemotePC can save your email address as well as Personal Key to ensure faster logins.

To enable,

  1. Launch the RemotePC application and log in.
  2. Tap Setting.
  3. Tap the 'Remember me' slider button. Your email address will be shown every time in the email field in the 'Login' screen.
  4. Tap the 'Remember Personal Key' slider button to save your Key.

You can undo this by again tapping the respective slider buttons.

How do I send keyboard inputs?

To send keyboard inputs,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap Action and the on-screen keyboard appears. Use the on-screen keyboard to type without an actual keyboard on your remote computer.

You can also use the Ctrl, Shift, Alt buttons and a special functions keyboard Action when you access your remote PC from your mobile.



RemotePC

Is it possible to toggle from touch to mouse interactions while accessing my remote computer from mobile?

Touch interactions are activated by default during a remote session. Tap toch to view to toggle between 'Touch' and 'Mouse' interactions.

Can I lock the remote computer screen from my mobile device?

Yes, you can lock the remote computer screen from your mobile device during a remote session.

To lock instantly,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap Action.
  4. Tap 'Lock computer'.


To lock on session end,
  1. Tap Setting in Android / Action in iOS.
  2. Tap 'Lock on session end' to lock the partner computer screen as soon as the remote session ends.

How can I lock the remote computer using Ctrl-Alt-Del from my mobile device?

To lock your remote computer (Windows) using your mobile device,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap Action.
  4. Tap 'Ctrl+Alt+Del'. The options to remotely lock the remote computer, or start the task manager, etc. options are available.
In Mac, the option to 'Force Quit' will appear.

How can I block remote input?

To block remote input,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap Action.
  4. Tap 'Block Remote Input'.

To allow remote input, tap Action and then tap 'Allow Remote Input'.

Is it possible to transfer files from my mobile device to the remote computer?

Yes, you can transfer files from your mobile device to the remote computer and vice versa.

To transfer files from a mobile device,

  1. Launch the RemotePC application and log in.
  2. Tap 'File Transfer'. The 'File Transfer' screen containing a list of the folders on your device will appear.
  3. Tap on a folder and select the files you wish to transfer, to the remote computer.
  4. Tap 'Continue'.
  5. Select an online remote computer and establish a connection.
  6. Choose destination on remote computer and tap 'Drop here', to transfer files.

How do I transfer files from a remote computer to my mobile device?

To receive files/folders from the remote computer,

  1. Launch the RemotePC application and log in.
  2. Tap 'File Transfer'.
  3. Tap Delete on the File transfer screen. The 'Select Computer' screen appears.
  4. Tap an online computer and establish remote connection, to view the list of files/folders.
  5. Tap a folder and select the files you wish to transfer and tap 'Continue'.
  6. Choose destination on mobile device and tap 'Drop here', to transfer the files.

How do I drag and drop files?

You can drag and drop files/folders using touch or mouse interactions.

To drag and drop using touch interaction,

  1. Tap the required file/folder to select.
  2. Move the finger to drag the selected item to the desired location and release the finger to drop the item.

To drag and drop using mouse interaction,

  1. Hover the mouse cursor over a file/folder and long press the on-screen left mouse button.
  2. Move the finger to drag the selected item to the desired location.
  3. Tap the on-screen left mouse button to drop in respective location.

Can I chat during a remote session?

Yes, you can chat with your colleague at the remote end during a remote session.

To chat,

  1. Establish connection with an online computer.
  2. Tap utility icon.
  3. In the menu that appears, tap 'Chat'.
  4. The Chat screen appears. Enter your message in the 'Type Message' field and tap 'Send'.

Note: The conversation between the local and remote computer is displayed in 'Your Conversation' / 'Your chat conversation' field.

Is it possible to make notes on my remote computer screen?

Yes, you can add Sticky Notes on your remote computer during a remote session.

To add a sticky note,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap utility icon.
  4. Tap 'Sticky Note'.

Note: You can save and view the same after the remote session ends, in an offline mode.

Is it possible to use Whiteboard while accessing my computer via a mobile device?

Yes, you can use Whiteboard to draw on the remote screen and collaborate effectively while accessing from your mobile device.

To use Whiteboard,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap utility icon.
  4. Tap 'Whiteboard'. The Whiteboard panel will pop up on the screen.

You can choose from the following options:

  • Touch / Cursor: Based on the current selection of touch or mouse interactions in the RemotePC app, the touch or cursor option will be selected by default for Whiteboard.
  • Pen: Select to draw on the remote screen. Choose a line size or color of your preference.
  • Eraser: Select to clear parts of the drawing on the screen. Choose a suitable size for the eraser.
  • Capture: Select to capture a screenshot; the screenshot will be saved on the remote computer desktop under the 'RemotePC Whiteboard' folder.
  • Clear: Select to clear the entire drawing on the remote screen.
  • Show / Hide: Select to show or hide the Whiteboard.
  • Full Screen: Select to enter fullscreen mode.
  • Close: Select to quit Whiteboard.

If my remote computer has multiple monitors, is it possible to switch between them from my mobile device?

Yes, you can toggle between the multiple screens of your remote computer while accessing it remotely from your mobile device.

To switch monitors,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap to switch from primary to secondary monitor and vice versa.

How can I view session info?

To view session info,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Tap Setting.
  4. Tap 'Show session info'.

You can view the version, connection type and session duration details here.

Can I adjust the screen resolution of my device?

Yes, you can change and adjust the screen resolution of your device.

To change screen resolution,

  1. Launch the RemotePC application and log in.
  2. Tap Setting.
  3. Tap 'Resolution', and choose the screen resolution which you wish to set.

How do I send mouse inputs from my device?

By default, the inputs during a remote session from your mobile device are sent via touch interaction.

To switch to mouse interaction,

  1. Launch the RemotePC application and log in.
  2. Go to 'Settings'.
  3. Tap on 'Interactions'.
  4. Select 'Mouse'.
  5. In case of Android devices, you may choose the 'Show virtual mouse icons to send mouse inputs' checkbox to send mouse inputs. Tap 'OK'.
  6. On iOS devices, you will be prompted to enable the virtual mouse icons. Tap 'OK' to enable.

How do I end an ongoing remote session?

To end an ongoing remote session,

  1. Tap Delete.
  2. In the confirmation popup that appears, tap 'Yes'.

During a remote session can I move the tabs open in the remote computer?

Yes, you can move the tabs opened in the remote computer during a remote session. When the connection is established, by default 'Mouse interactions' will be activated. Tap toch to view to switch to 'Touch interactions' and move the required tab on the remote computer.

How do I right-click on my remote computer screen?

To right-click on your remote computer screen while accessing from your mobile device, long press on the location where you want to right click.

Is it possible to print documents on my remote computer during a session?

Yes, you can print documents and images that are on your remote computer while accessing it from your mobile device.

To print,

  1. Launch the RemotePC application and log in.
  2. Connect to an online remote computer, and establish connection.
  3. Select the file on the remote computer that you wish to print.
  4. Open the document and use the Print command (or Ctrl+P).
  5. Select the virtual 'RemotePC Printer' in the window and tap 'Print'.
  6. From the print window, choose a printer by tapping 'Printer' for iOS / 'Select a printer' for Android.
  7. Modify the settings for number of copies to be printed, paper size, orientation etc.
  8. Tap 'Print' for iOS / Action for Android, to print the document.

What is the benefit of enabling LAN?

On enabling local area network (LAN) the performance of the session screen will be faster, provided you are on the same network.

To enable LAN,

  1. Launch the RemotePC application and log in.
  2. Tap Setting.
  3. Tap 'Enable LAN'.

What is Wake-on-LAN (WOL) in RemotePC?

Wake-on-LAN in RemotePC lets you wake up your offline remote computers to establish a connection from anywhere. Enable WOL in the RemotePC application and turn on an offline remote computer using any of the following options:

  • Through Local Network
  • Through a Public IP

Learn more about hardware requirements and settings configuration needed to successfully enable WOL in Windows machines for WOL.

Note: This functionality is currently not supported for Mac.