Here are frequently asked questions about RemotePC, its features and remote access.

    Access via Mobile

    faq How do I connect to a remote computer from my device?
    faq Can I instantly connect to any remote computer from my device?
    faq What do the tabs Online, In Session, and Offline signify?
    faq What is 'Show Blank Host Screen'?
    faq How do I send keyboard inputs?
    faq Is it possible to toggle from touch to mouse interactions while accessing my remote computer from mobile?
    faq Can I lock the remote computer screen from my mobile device?
    faq How can I lock the remote machine using Ctrl-Alt-Del from my mobile device?
    faq Can I adjust the screen resolution of my device?
    faq How do I right-click on my remote computer screen?
    faq How do I end an ongoing remote session?
    faq Are there any shortcuts to use the RemotePC app?
    faq I have logged off my computer. Is it possible to connect to it from my mobile device?
    faq What are the device specifications for installing the RemotePC app on my mobile?
    faq During a remote session can I move the tabs open in the remote computer?
    faq Is it possible to make notes on my remote computer screen?
    faq If my remote computer has multiple monitors, is it possible to switch between them from my mobile device?

    How do I connect to a remote computer from my device?

    To connect to a remote computer,

    1. Launch the RemotePC application and log in.
    2. All the computers configured for your account appears categorized as 'Online', 'In Session' and 'Offline'.
    3. Select the online computer that you wish to access, enter the 'Personal Key', and tap 'OK'.

    Remote access to the computer is established.

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    Can I instantly connect to any remote computer from my device?

    Yes, you can instantly connect to any remote computer from your mobile device, given that the computer has an active Internet connection and the RemotePC application installed on it.

    To start an instant remote session,

    1. Generate Instant Access ID on the remote computer you wish to get connected to.
    2. On your mobile device, launch the RemotePC application.
    3. Go to the 'Connect using One-Time ID' tab, enter the 'Partner's Access ID' and 'Key' generated on the remote computer.
    4. Tap 'Connect'.

    An instant remote access to the computer is established.


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    What do the tabs Online, In Session, and Offline signify?

    Once you launch the RemotePC app and login to your account, a list of computers configured to your account appears. There are three tabs that signify the current status of your configured computers.

    Online – Displays the list of computers that are ready for remote session.

    In Session – Displays the list of computers that are in an active remote session.

    Offline - Displays the list of computers that either do not have any active Internet connection or the remote access configuration has been disabled on it.

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    What is 'Show Blank Host Screen'?

    The 'Show Blank Host Screen' feature allows you to make the screen of your remote computer blank, during a remote session. This prevents others from glancing at your activities on the remote computer.

    To blank the screen,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action in Android/ Setting in iOS.
    4. Tap 'Show Blank Host Screen' in Android/'Blank Host Screen' in iOS.

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    How do I send keyboard inputs?

    To send keyboard inputs,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action and the on-screen keyboard appears. Use the on-screen keyboard to type without an actual keyboard on your remote computer.

    You can also use the Ctrl, Shift, Alt buttons and a special functions keyboard Action when you access your remote PC from your mobile.



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    Is it possible to toggle from touch to mouse interactions while accessing my remote computer from mobile?

    Touch interactions is activated by default during a remote session. Tap toch to view to toggle between between 'Touch' and 'Mouse' interactions.

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    Can I lock the remote computer screen from my mobile device?

    Yes, you can lock the remote computer screen from your mobile device during a remote session.

    To lock instantly,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action in Android/ Setting in iOS.
    4. Tap 'Lock computer'.


    To lock on session end,
    1. Tap Setting.
    2. Tap 'Lock on session end' to lock the partner computer screen as soon as the remote session ends.

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    How can I lock the remote machine using Ctrl-Alt-Del from my mobile device?

    To lock your remote computer (Windows) using your mobile device,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action on android device/Action on iOS device.
    4. Tap 'Ctrl+Alt+Del' on Android / Action on iOS device. The options to remotely lock the remote computer, or start the task manager, etc. options are available*.
    *In Mac, the option to 'Force Quit' will appear.

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    Can I adjust the screen resolution of my device?

    Yes, you can change and adjust the screen resolution of your device.

    To change screen resolution,

    1. Launch the RemotePC application and log in.
    2. Tap Setting.
    3. Tap 'Resolution', and choose the screen resolution which you wish to set.

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    How do I right-click on my remote computer screen?

    To right-click on your remote computer screen while accessing from your mobile device, long press on the location where you want to right click.

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    How do I end an ongoing remote session?

    To end an ongoing remote session, tap Delete on the screen.

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    Are there any shortcuts to use the RemotePC app?

    Yes, there are some handy hints that you can choose to easily use the RemotePC app.

    To view these hints,

    1. Launch the RemotePC application and log in.
    2. Tap in Android/ in ios.
    3. Tap 'Settings'.
    4. Enable 'Show Hint Screen' in 'Settings' so that the hint screen appears every time you establish a remote connection.
     
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    I have logged off my computer. Is it possible to connect to it from my mobile device?

    Yes, even if your computer is logged off, you can reboot and connect to your remote machine using your mobile device easily.

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    What are the device specifications for installing the RemotePC app on my mobile?

    The RemotePC app is compatible with iPhone, iPad, iPod touch and Android devices. Install the app on iOS device (version 7.0 or later), and on Android device (version 3.0 or later).

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    During a remote session can I move the tabs open in the remote computer?

    Yes, you can move the tabs opened in the remote computer during a remote session. When the connection is established, by default the 'Mouse Events' will be activated. Tap toch to view to switch to 'Touch interactions' and move the required tab on the remote computer.

    Note: This feature is only supported for iOS devices and Android tablets.

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    Is it possible to make notes on my remote computer screen?

    Yes, you can add Sticky Notes on your remote computer during a remote session.

    To add a sticky note,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action in Android/ Setting in iOS.
    4. Tap 'Sticky Note'.

    Note: You can save and view the same after the remote session ends, in an offline mode.

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    If my remote computer has multiple monitors, is it possible to switch between them from my mobile device?

    Yes, you can toggle between the multiple screens of your remote computer while accessing it remotely from your mobile device.

    To switch monitors,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap to switch from primary to secondary monitor and vice versa.

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