Here are frequently asked questions about RemotePC, its features and remote access.

    Remote Access

    faq What is RemotePC?
    faq How do I assign my computer for Always-ON Remote Access?
    faq What is One-Time Access?
    faq How do I access my remote computer?
    faq What are 'Computer Name' and 'Personal Key'?
    faq How can I remove configured computers from my account? 
    faq What do the options under 'Always-ON Remote Access' tab signify?
    faq What is 'Blank Host Screen'?
    faq Can I transfer files/folders between local and remote computer?
    faq Can I transfer files/folders before starting a remote session?
    faq What are the options available in RemotePC tray?
    faq Can I record the remote session activities?
    faq What are the checks to be made before connecting to a remote machine?
    faq Can I scale the remote computer's desktop screen to fit within my local computer?
    faq Which version of Mac OS X is supported for the RemotePC application?
    faq Can I transfer files between Windows and Mac?
    faq What are the different states of RemotePC?
    faq Can I remotely access a Mac from a Windows computer?
    faq Can I chat during a remote session?
    faq Can I lock the partner computer screen?
    faq Can I lock the remote machine using Ctrl-Alt-Del from my local computer?
    faq Does RemotePC support multi screens (monitors)?
    faq Can I print documents on my remote computer?
    faq Can I end an ongoing session from the host computer?
    faq Can I use the RemotePC application via VPN (Virtual Private Network)?
    faq What is Wake-on-LAN (WOL) in RemotePC?
    faq How do I enable WOL in RemotePC?
    faq How do I wake up an offline remote computer via WOL?
    faq Can I make notes on my remote computer screen? If yes, how?
    faq Can I use keyboard shortcuts (such as Ctrl + C) in my remote computer during a remote session?
    faq I forgot the Personal Key of my computer. How can I reset it?

    What is RemotePC?

    RemotePC allows you to access and manage your far away computers anytime, from any device - given that the computer has an active Internet connection and the RemotePC application is installed on it. You can login to your office or home computer, manage your files and work on your computer - as though you were sitting right in front of it. You can also invite an associate to access your computer to work on a presentation or help troubleshoot.

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    How do I assign my computer for Always-ON Remote Access?

    Configure your computer for remote access so that you can take complete control of your computer over the Internet anytime by just entering the unique Personal Key.

    To configure your computer for Always-ON Remote Access,

    1. Login to your RemotePC account with your registered email address and password.
      Note: If you do not have an existing account, sign up for a RemotePC account
    2. On the RemotePC home screen, click 'Configure Now'.

    3. RemotePC

    4. Set 'Computer Name' and 'Personal Key' for your computer.

    5. RemotePC

    6. Click 'Enable Now!'.

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    What is One-Time Access?

    One-Time Access enables you to let any of your partners temporarily access your computer from wherever they are. All you need to do is set up One-Time Access credentials on your computer and share it for establishing an instant remote access session.

    You need not share your RemotePC credentials for establishing a One-Time Access connection.

    To configure one-time access,

    1. Launch the RemotePC application and go to 'Provide One-Time Access'.
    2. Click 'Enable Now!'.
    3. The 'Access ID' and 'Key' values are generated.
    4. Copy the values for Access ID and Key and share it with your partner who wants to remotely access your computer.

    To disable an active instant access session, click 'Disable Access'.


    RemotePC

    To connect using one-time ID,

    1. Enter 'Partner's Access ID' and 'Key' under the 'Connect using One-Time ID' section.
    2. Select 'Remote Access'.
    3. Click 'Connect Now'.
    RemotePC

    A remote access connection to your computer is established.

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    How do I access my remote computer?

    You can access a configured computer just by logging in to the RemotePC application. You can see the list of computers available for your remote access under the 'Always-ON Remote Access' tab. Connect to any of them with ease using the unique 'Personal Key' set for the particular computer.

    To access a configured computer,

    1. Login to your RemotePC account with your registered email address and password. Your computers, which are configured for remote access, appear under 'Always-ON Remote Access'.
      Note: You can filter the list of computers based on their status.
    2. Click 'Connect' against the required online computer.
    3. Enter Personal Key and click 'OK'.

    A remote access to the computer is established.


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    What are 'Computer Name' and 'Personal Key'?

    Computer Name: Computer Name is the default name of your computer, used to identify it for remote access. You can edit the computer name at any time.

    Personal Key: Key is a password set by you and acts as your computer's unique access code. It is stored only on your machine and not on the RemotePC servers.

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    How can I remove configured computers from my account?

    To remove configured computers,

    1. Login to your RemotePC account.
    2. Right click on the computer name and click 'Remove' under the 'Always-ON Remote Access' tab.

    3. RemotePC

    4. Click 'Yes' in the confirmation window.
      A success message appears on the bottom-right of the screen.

    Note: You can only remove the computers that are online or offline.

    You can also rename remote computers by right-clicking on a computer name under the 'Always-ON Remote Access' tab and selecting 'Rename'.

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    What do the options under 'Always-ON Remote Access' tab signify?

    'Always-ON Remote Access' tab displays the list of computers, configured for remote access using your RemotePC account, and their current status. You can filter computers from the list based on the status.

    There are four options under 'Always-ON Remote Access' – All Computers, Online, In Session or Offline - signifying the current status of your configured computers.

    All Computers - Displays the list of all the computers configured to your account.

    Online - Displays the list of computers that are ready for remote session.

    In Session - Displays the list of computers, which are in an active remote session.

    Offline - Displays the list of computers that do not have either any active internet connection or the remote access configuration has been disabled on it.


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    What is 'Blank Host Screen'?

    'Blank Host Screen' feature allows you to make the screen of your remote computer blank, during a remote session. This prevents others from glancing at your activities on the remote computer.

    To blank the host screen,

    1. Login to your RemotePC account.
    2. Click 'Connect' against the required online computer.
    3. Enter Personal Key and click 'OK'. A remote access to the computer is established.
    4. From the application menu, go to 'Actions'.
    5. Click 'Blank Host Screen'.
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    Can I transfer files/folders between local and remote computer?

    Yes. You can effortlessly move your files/folders between your local and remote computer.

    There are three ways to transfer files between the remote and local computer:

    • From the 'Connect using One-Time ID' tab, select the 'Transfer Files' button before starting the connection.

    • RemotePC

    • During a live remote session, go to the application menu; click 'Utilities' - > 'File Transfer'.
    • On the 'Always-ON Remote Access' tab, click on a computer name, enter the key and click .

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    Can I transfer files/folders before starting a remote session?

    Yes. You can transfer files/folders before starting a remote session.

    To transfer files,

    1. Go to the 'Connect using One-Time ID' tab and enter the 'Partner's Access ID' and 'Key'.
    2. Select the 'Transfer Files' button and click on 'Connect Now'. The File Transfer screen appears.
      Note: Upon successful establishment of connection, a log summary appears on the remote computer.

    3. RemotePC

    4. To send files/folders from your local to remote computer, from the Local Computer drop-down menu, select files/folders you want to send, and click .
    5. To receive files/folders from the remote to your local machine, from the Remote Computer drop-down menu, select files/folders, and click .
    6. The progress of the transfer is shown in the 'Status' section.
    RemotePC

    Note: You can also create new directories, delete, and rename files/folders on your remote computer. File/Folder transfers between your remote and local computers can be aborted from the remote computer.

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    What are the options available in RemotePC tray?

    On installation, RemotePC creates a RemotePC tray icon on your system tray. Right-click the RemotePC tray icon and a menu appears.

    For Windows:
    • Launch RemotePC: Opens the RemotePC application
    • Upgrade Now!: Upgrades the application to the latest version
    • Preferences: Manage your remote session's wallpapers, themes, fonts etc and change the proxy settings
    • RemotePC Web Access: Log in to your RemotePC web account
    • Add Computer: Add remote computers to your existing plan
    • Disable RemotePC: You can disable RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Check for update: See if your RemotePC version is up-to-date
    • RemotePC Help: An online help guide for RemotePC
    • Exit: Exit from the application

    RemotePC

    For Mac:
    • Launch RemotePC: Opens the RemotePC application
    • Upgrade Now!: Upgrades the application to the latest version
    • Add Computers: Add remote computers to your existing plan
    • RemotePC Web Access: Log in to your RemotePC web account
    • Disable RemotePC: You can disable RemotePC
    • Preferences: Manage your remote session's wallpapers, themes, fonts etc and change the proxy settings
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Check for updates: Allows you to check the available updates of the application
    • Quit: Exits the application

    RemotePC

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    Can I record the remote session activities?

    Yes, you can record remote sessions and save it at a desired location on your local computer. These files can be stored and viewed later.

    RemotePC saves the recorded file in ffmpeg format and can be played via windows media player or VLC.

    For Mac:

    To record an active remote session,

    1. Login to your RemotePC account.
    2. Click 'Connect' against the required online computer.
    3. Enter Personal Key and click 'OK'. A remote access to the computer is established.
    4. From the application menu, go to 'Utilities' -> 'Recording'.
    5. Click 'Start Recording'.

    6. RemotePC


    To stop the recording,

    1. From the application menu, go to 'Utilities'->'Recording'.
    2. Click 'Stop Recording'.

    3. RemotePC

    4. Provide the name of the file, enter tags, select the particular path and click 'Save'.
    For Windows:

    To record an active remote session,

    1. Login to your RemotePC account.
    2. Click 'Connect' against the required online computer.
    3. Enter Personal Key and click 'OK'. A remote access to the computer is established.
    4. From the application menu, go to 'Utilities'.
    5. Click 'Record Now!'.
    RemotePC

    To stop the recording,

    1. From the application menu, go to 'Utilities'.
    2. Click 'Stop Recording'.
    3. Provide the name of the file, select the particular path and click 'Save'.

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    What are the checks to be made before connecting to a remote machine?

    Some things need to be kept in mind before connecting a computer to a remote machine:

    • Both the local computer and the remote computer must be connected to the Internet for remote access.
    • RemotePC application should be running on both local and remote machines.
    • If required, setup the firewall to allow RemotePC.

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    Can I scale the remote computer's desktop screen to fit within my local computer?

    By default, the RemotePC desktop screen does not auto fit to your local computer window.

    For Windows:

    To scale the remote computer desktop screen within your local computer,

    1. From the application menu, go to 'View'.
    2. Click 'Scale To Fit'. This will resize the remote computer desktop screen to fit within the local computer window.
    RemotePC

    For Mac:

    To scale the remote computer desktop screen within your local computer,

    1. From the application menu, go to 'View'->'Scaling'.
    2. Click 'Scale To Fit'. This will resize the remote computer desktop screen to fit within the local computer window.

    To resize the remote computer desktop screen within your local computer,

    1. From the application menu, go to 'View'.
    2. Click 'Scaling' -> 'Original Size'.
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    Which version of Mac OS X is supported for the RemotePC application?

    The RemotePC application for Mac requires Mountain Lion (version 10.9) and above on Intel processor.

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    Can I transfer files between Windows and Mac?

    Yes. You can transfer files/folders between Windows and Mac. Make sure the latest versions of RemotePC application is installed on both the computers.

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    What are the different states of RemotePC?

    There are three different states of RemotePC:

    For Windows
    • Remote Access Enabled - the RemotePC tray icon turns green indicating your computer is ready for remote session. 
    • Remote Access Disabled - the RemotePC tray icon turns black indicating your computer is disconnected. 
    • Remote Access In Session - the RemotePC tray icon turns blue indicating your computer, which is configured for remote access, is connected. 
    For Mac
    • Remote Access Enabled - indicates your computer is ready for remote session.
    • Remote Access Disabled - indicates your computer is disconnected.
    • Remote Access In Session - indicates your computer, which is configured for remote access, is connected.

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    Can I remotely access a Mac from a Windows computer?

    Yes. You can access your Mac from a Windows computer and vice-versa. You can also access a remote computer from iPhone/iPad or Android devices.

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    Can I chat during a remote session?

    Yes. You can chat with your partner at the remote end, during a remote session.

    To start a chat,

    1. Login to your RemotePC account.
    2. Click 'Connect' against the required online computer.
    3. Enter Personal Key and click 'OK'. A remote access to the computer is established.
    4. From the application menu, go to 'Utilities'.
    5. Click 'Chat'. The Chat screen appears.
    6. Enter your message in the 'Type your chat below:'/'Enter your text below' field and click 'Send'.
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    Note: The conversation between the local and remote computer is displayed in 'Your Conversation'/'Your chat conversation' field.

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    Can I lock the partner computer screen?

    Yes, you can lock the partner computer screen during a remote session.

    To lock,

    1. Login to your RemotePC account.
    2. Click 'Connect' against the required online computer.
    3. Enter Personal Key and click 'OK'. A remote access to the computer is established.
    4. From the application menu, go to 'Actions'.
    5. Click 'Lock' -> 'Lock now', to instantly lock the partner computer screen.
    6. Click Lock -> 'Lock on session end', to lock the partner computer screen as soon as the remote session ends.
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    Can I lock the remote machine using Ctrl-Alt-Del from my local computer?

    Yes, you can lock the remote machine using Ctrl, Alt, Del.

    To lock the remote computer,

    1. Login to your RemotePC account.
    2. Click 'Connect' against the required online computer.
    3. Enter Personal Key and click 'OK'. A remote access to the computer is established.
    4. From the application menu, go to 'Actions'.
    5. Click 'Ctrl+Alt+Del'.

    In Windows, the options to remotely lock the remote computer, or start the task manager,etc. are available. In Mac, the 'Force Quit' options are displayed.

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    Does RemotePC support multi screens (monitors)?

    Yes. If your remote computer has more than one monitor, RemotePC app allows you to choose which screen to remotely access.

    To access,

    1. Login to your RemotePC account.
    2. Click 'Connect' against the required online computer.
    3. Enter Personal Key and click 'OK'. A remote access to the computer is established.
    4. From the application menu, go to 'View'.
    5. Click 'Primary Monitor' to view the primary monitor.
    6. Click 'Secondary Monitor' to view the secondary monitor.
    Note: You can also change the screen resolutions for each monitor from here.

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    Can I print documents on my remote computer?

    Yes, with RemotePC you can print documents and images that are on your remote computers from wherever you are. All you need to do is establish instant access with the remote computer and select the file to print.

    To print,

    1. Login to your RemotePC account with your registered email address and password.
    2. Establish Instant Access with the remote computer.
    3. Select the file on remote computer that is to be printed.
    4. Open the document and use Print command (or Ctrl+P) to print the selected document.
    5. Select RemotePC Printer in the window and click 'Print'.
      Note: If no local printer is configured, printing operation cannot be completed. If more than one local printer is configured, the printing operation will be performed using the default printer.

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    Can I end an ongoing session from the host computer?

    Yes, you can end an ongoing session when your system is being remotely accessed. When a remote computer connects to your computer, a message appears on the bottom-right corner of the screen. You can end the session and restrict access to the remote computer by clicking 'End Session'.

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    Can I use the RemotePC application via VPN (Virtual Private Network)?

    Yes, you can use the RemotePC application via VPN. It allows you to create a secure connection between the host and viewer computer and the connected computers act as if they are in the same network. Thus, users experience no lag during a remote session, and can work as if on their own computer.

    To use RemotePC via VPN you need,

    • An active internet connection in both the host and viewer computer
    • VPN configured in both host and viewer computer
    • VPN enabled in host computer

    With the above requirements, RemotePC automatically detects the VPN and establishes a connection between the host and viewer computer.

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    What is Wake-on-LAN (WOL) in RemotePC?

    Wake-on-LAN in RemotePC lets you wake up your offline remote computers to establish a connection from anywhere. Enable WOL in the RemotePC application and turn on any offline remote computer using the following methods:

    • Through Local Network
    • Through a Public IP

    Note: There are few system requirements to enable WOL. Refer system requirements page for more information.

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    How do I enable WOL in RemotePC?

    Before you enable WOL, ensure that your computer is configured with your RemotePC account.

    To enable WOL through local network,

    1. Login to the RemotePC application.
    2. Click setting displayed on the top-right corner.
    3. Click 'Configure'.

    4. RemotePC_Prefrences

    5. Select 'Wake-on-LAN through Local Network' from the 'Select option to wake up this computer via Wake-on-LAN' drop-down list.

    6. RemotePC_Prefrences_ConfigureWakeOnLAN

    7. Click setting, select the computers you want to add as mediator computers and click 'Add'.

    8. RemotePC Prefrences AddMediatorComputers

    9. Click 'OK'.

    To enable WOL through a Public IP,

    1. Login to the RemotePC application.
    2. Click setting displayed on the top-right corner.
    3. Click 'Configure'.
    4. Select 'Wake-on-LAN through Public IP' from the 'Select option to wake up this computer via Wake-on-LAN' drop-down list.
    5. Enter a Public IP and port number in 'Address' and 'Port' fields respectively.

    6. RemotePC_Prefrences_ConfigureWakeOnLAN_IP

    7. Click 'OK'.

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    How do I wake up an offline remote computer via WOL?

    To wake up an offline remote computer after enabling WOL,

    • Login to the RemotePC application and click Wake On LAN displayed next to the offline computer name to wake up that computer.

    • RemotePC_AlwaysOnRemoteAccess

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    Can I make notes on my remote computer screen? If yes, how?

    Yes, you can make notes on your remote computer screen with the help of the 'Sticky Note' feature.

    To enable sticky note,

    1. Login to your RemotePC account.
    2. Click 'Connect' against the required online computer.
    3. Enter Personal Key and click 'OK'. A remote access to the computer is established.
    4. From the application menu, go to 'Utilities'.
    5. Click 'Sticky Note'.
    Sticky Note

    Note: You can save and view the same after the remote session ends, in an offline mode.

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    Can I use keyboard shortcuts (such as Ctrl + C) in my remote computer during a remote session?

    Yes, you can use the keyboard shortcuts (such as Ctrl + C) in your remote computer during a remote session. All you need to do is enable 'Send Key Combinations' feature at the time of the remote session.

    To enable send key combination,

    1. Login to your RemotePC account.
    2. Click 'Connect' against the required online computer.
    3. Enter Personal Key and click 'OK'. A remote access to the computer is established.
    4. From the application menu, go to 'Actions'.
    5. Click 'Send Key Combinations'.
    Send key

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    I forgot the Personal Key of my computer. How can I reset it?

    To reset the Personal Key,

    1. Go to RemotePC desktop application. The list of configured computers will be displayed under 'Always-ON Remote Access' section.
    2. Click 'Disable Now' and click 'Yes' in the confirmation window.
    3. Click 'Configure Now'.

    You can now reset the Personal Key for your computer.

    1. Enter the computer name in 'Your Computer Name' field.
    2. Set the Personal Key and confirm the same.
    3. Click 'Enable Now'.

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