Frequently asked questions on RemotePC and its features

    Remote Access via Desktop

    General

    faq What is RemotePC?
    faq What are 'Computer Name' and 'Personal Key'?
    faq What are the checks to be made before connecting to a remote machine?
    faq Which version of Mac OS X is supported for the RemotePC application?
    faq Do I need to pre-authorize RemotePC in Mac OS Mojave for remote access?
    faq What are the options available in the RemotePC tray?
    faq What are the different states of RemotePC?
    faq I forgot the Personal Key of my computer. How can I reset it?

    Access

    faq How do I get started and configure my computer for remote access?
    faq What is One-Time Access?
    faq Can I access any computer briefly for remote access?
    faq How do I view and access my remote computers?
    faq Can I remotely access a Mac from a Windows computer?
    faq What do the options under 'Always-ON Remote Access' tab signify?

    View

    faq Can I scale the remote computer's desktop screen to fit within my local computer?
    faq Does RemotePC support multi screens (monitors)?

    Utilities

    faq Can I transfer files between Windows and Mac?
    faq How do I transfer files/folders without starting a remote session?
    faq Can I chat during a remote session?
    faq Can I record the remote session activities?
    faq Can I make notes on my remote computer screen? If yes, how?
    faq How do I use Whiteboard during a remote session?

    Actions

    faq Can I use keyboard shortcuts (such as Ctrl + C) on my remote computer during a remote session?
    faq Can I lock the partner computer screen?
    faq What is 'Blank Host Screen'?
    faq Can I block keyboard and mouse input for remote computer?

    Other Functions

    faq Can I print documents on my remote computer?
    faq Can I use the RemotePC application via VPN (Virtual Private Network)?
    faq Can I end an ongoing session when my computer is getting accessed?
    faq How can I rename or remove configured computers from my account? 
    faq Can I drag and drop or copy files/folders between my local and remote computer?

    Wake-On-LAN

    faq What is Wake-on-LAN (WOL) in RemotePC?
    faq How do I enable WOL in RemotePC?
    faq How do I wake up an offline remote computer via WOL?

    What is RemotePC?

    RemotePC allows you to access and manage your faraway computers anytime, from any device - given that the computer has an active Internet connection and the RemotePC application installed on it. You can login to your office or home computer from anywhere, manage your files and work on your computer - as though you were sitting right in front of it. You can also invite an associate to access your computer to work on a presentation or help troubleshoot.

    What are 'Computer Name' and 'Personal Key'?

    Computer Name: Computer Name is the default name of your computer, used to identify it for remote access. You can edit the computer name at any time.

    Personal Key: Personal Key is a password set by you and acts as your computer's unique access code. It is stored only on your machine and not on the RemotePC servers.

    What are the checks to be made before connecting to a remote machine?

    Some things need to be kept in mind before connecting to a remote machine:

    • Both the local computer and the remote computer must be connected to the Internet for remote access.
    • RemotePC application should be running on both local and remote machines.
    • If required, setup the firewall to allow RemotePC.

    Which version of Mac OS X is supported for the RemotePC application?

    The RemotePC application for Mac requires Mountain Lion version 10.9 and above on Intel processor.

    Do I need to pre-authorize RemotePC in Mac OS Mojave for remote access?

    Yes, Mac OS Mojave requires user consent for applications to access privacy sensitive data. Hence you need to grant accessibility permissions to RemotePC, in order to remotely access your computers.

    To pre-authorize RemotePC,

    1. Choose 'Open System Preferences' from the popup which appears when you try to remotely access a Mac or from the Apple menu. You will be redirected to 'Security and Privacy' preferences.

      RemotePC


    2. Select 'Accessibility' under 'Privacy' pane.
    3. Click and provide system authentication to allow changes.
    4. Select the checkboxes next to RemotePC related apps, e.g. RemotePCDesktop, RemotePCView.

      RemotePC


    What are the options available in the RemotePC tray?

    On installation, RemotePC creates a tray icon on your computer. Right-click the icon and a menu appears.

    For Windows:

    When logged in:

    • Upgrade Now!: Upgrades the application to the latest version
    • RemotePC Web Access: Log in to your RemotePC web account
    • Enable RemotePC: You can enable RemotePC
    • Preferences: Manage wallpapers, themes, fonts etc and change the proxy settings
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Check for updates: See if your RemotePC version is up-to-date
    • Exit: Exit from the application

    RemotePC

    When logged out:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Preferences: Manage wallpapers, themes, fonts etc and change the proxy settings
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Check for updates: See if your RemotePC version is up-to-date
    • Exit: Exit from the application

    For Mac:

    When logged in:

    • Upgrade Now!: Upgrades the application to the latest version
    • RemotePC Web Access: Log in to your RemotePC web account
    • Enable RemotePC: You can enable RemotePC
    • Preferences: Manage wallpapers, themes, fonts etc and change the proxy settings
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Check for updates: Allows you to check the available updates of the application
    • Quit: Exits the application

    When logged out:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Preferences: Manage wallpapers, themes, fonts etc and change the proxy settings
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Check for updates: Allows you to check the available updates of the application
    • Quit: Exits the application
    RemotePC

    What are the different states of RemotePC?

    There are three different states of RemotePC, which you can identify by the color your RemotePC tray icon turns into.

    StatesWindowsMac
    Remote Access Enabled indicates your computer is ready for remote session. indicates your computer is ready for remote session
    Remote Access Disabled indicates your computer is disconnected indicates your computer is disconnected
    Remote Access In Session indicates your computer, which is configured for remote access, is connected indicates your computer, which is configured for remote access, is connected

    I forgot the Personal Key of my computer. How can I reset it?

    To reset Personal Key,

    1. Launch the RemotePC application and log in.
      Note: If you are already logged in and your computer is configured, click ‘Disable Now’, and click ‘Yes’ in the confirmation window.
    2. Click 'Configure Now!'.
    3. Set the Personal Key and confirm the same.
    4. Click 'Enable Now!'.

    How do I get started and configure my computer for remote access?

    To get started, sign up for a RemotePC account. Download the RemotePC application and install it on your computer.

    Once you setup and run the application, you will be redirected to the login page. Login to your RemotePC desktop app, and configure your computer for remote access.

    To configure your computer for Always-ON Remote Access,

    1. After login, on the RemotePC home screen, click 'Configure Now!'.

      RemotePC
    2. Set 'Computer Name' and 'Personal Key' for your computer.

      Note: As Personal Key is optional for Enterprise users, they will not be asked to assign a key while configuring a computer for the first time. However, if you want to set Personal Key refer FAQ.


      RemotePC

    3. Click 'Enable Now!'.

    Your computer is now configured and will appear on the app home screen. You can access it from any distant computer.

    What is One-Time Access?

    One-Time Access enables you to let any of your associates temporarily access your computer from wherever they are. All you need to do is set up One-Time Access credentials on your computer and share it for establishing an instant remote access session.

    You need not share your RemotePC credentials for establishing a One-Time Access connection.

    To configure your computer for one-time access,

    1. Launch the RemotePC application and log in.
    2. Go to 'Provide One-Time Access', and click 'Enable Now!'.
    3. The 'Access ID' and 'Key' values get generated. Copy the values and share it with your anyone who wants to remotely access your computer.

    To disable an ongoing instant access session, click 'Disable Access'.


    RemotePC

    Can I access any computer briefly for remote access?

    You can easily connect to your associates computer briefly for instant remote access or just to transfer files.

    To connect using one-time ID,

    1. Launch the RemotePC application and log in.
    2. Enter 'Partner's Access ID' and 'Key' under the 'Connect using One-Time ID' section.
    3. Select 'Remote Access' to remotely access the computer, or select ‘Transfer Files’ to transfer files to/from the computer.
    4. Click 'Connect Now'.

    How do I view and access my remote computers?

    You need to configure your computers for remote access to connect to them from anywhere.

    To access a configured computer,

    1. Launch the RemotePC application and log in.
    2. Your configured computers appear under 'Always-ON Remote Access'.
      Note: You can filter the list of computers based on their status, by clicking .
    3. Click 'Connect' against the online computer you want to connect to. If you wish to just transfer files, click .
    4. Enter Personal Key and click 'OK'.

    A remote access to the computer is established.


    Can I remotely access a Mac from a Windows computer?

    Yes, you can access your Mac from a Windows computer and vice-versa. You can also access a remote computer from your iPhone/iPad or Android device.


    What do the options under 'Always-ON Remote Access' tab signify?

    'Always-ON Remote Access' tab displays the list of computers configured for remote access, and their current status. You can filter computers in the list based on their status.

    All Computers - Displays the list of all the computers configured to your account.

    Online - Displays the list of computers that are ready for remote session.

    In Session - Displays the list of computers which are in an active remote session.

    Offline - Displays the list of computers that do not have either any active Internet connection or the remote access configuration has been disabled on it.


    RemotePC

    Can I scale the remote computer's desktop screen to fit within my local computer?

    Yes, you can scale the remote computer’s desktop screen to fit within your local computer, as by default the RemotePC desktop screen does not auto fit to your local computer window.

    For Windows:

    To scale the remote computer desktop screen within your local computer,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'View'.
    4. Click 'Best Fit'. This will resize the remote computer desktop screen to fit within the local computer window.

    For Mac:

    To scale the remote computer desktop screen within your local computer,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'View' -> 'Scaling'.
    4. Click 'Best Fit'. This will resize the remote computer desktop screen to fit within the local computer window.
    5. To revert, click 'Scaling' -> 'Original Size'.

    Does RemotePC support multi screens (monitors)?

    Yes. If your remote computer has more than one monitor, the RemotePC app allows you to switch between multiple screens.

    For Windows,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. On the application menu, click 'Switch Monitor' to switch between multiple monitors of the remote computer.

      RemotePC

    Alternatively, from the application menu, go to 'View' and click on the required monitor to view that individual monitor. Click 'Extended' to view all the monitors.

    For Mac,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection
    3. Click on the top-right corner of the screen to switch between multiple monitors.

      RemotePC

    Alternatively, go to 'View' -> 'Monitors' and click on the required monitor to view that individual monitor. Click 'Show All Monitors' to view all the monitors.

    Note: You can also change the screen resolutions for individual monitors from here.

    Can I transfer files between Windows and Mac?

    Yes, you can transfer files/folders between Windows and Mac. Make sure the latest versions of RemotePC application is installed on both the computers.

    There are three ways to transfer files between any remote and local computer:

    • From the 'Connect using One-Time ID' tab, select the 'Transfer Files' button before starting the connection.

    • RemotePC

    • During a live remote session, go to the application menu; click 'Utilities' - > 'File Transfer'.
    • On the 'Always-ON Remote Access' tab, click on a computer name, enter the key and click .

    How do I transfer files/folders without starting a remote session?

    To transfer files without starting a remote session,

    1. Go to the 'Connect using One-Time ID' tab and enter the 'Partner's Access ID' and 'Key'.
    2. Select the 'Transfer Files' button and click on 'Connect Now'. The File Transfer screen appears.

      Note: Upon successful establishment of connection, a log summary appears on the remote computer.


    3. RemotePC

    4. To send files/folders from your local to remote computer, from the Local Computer drop-down menu, select files/folders you want to send, and click .
    5. To receive files/folders from the remote to your local machine, from the Remote Computer drop-down menu, select files/folders, and click  .
    6. The progress of the transfer is shown in the 'Status' section.
    RemotePC

    You can also create new directories, delete, and rename files/folders on your remote computer. File/Folder transfers between your remote and local computers can be aborted anytime from the remote computer.

    Can I chat during a remote session?

    Yes, you can chat with your partner at the remote end during a remote session.

    To start a chat,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Utilities'.
    4. Click 'Chat'. The Chat screen appears.
    5. Enter your message in the 'Type your chat below:'/'Enter your text below' field and click 'Send'.
    RemotePC

    Note: The conversation between the local and remote computer is displayed in 'Your Conversation'/'Your chat conversation' field.

    Can I record the remote session activities?

    Yes, you can record remote sessions and save it at a desired location on your local computer. These files can be stored and viewed later. RemotePC saves the recorded file in ffmpeg format and it can be played via windows media player or VLC.

    For Mac:

    To record an active remote session,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Utilities' -> 'Recording'.
    4. Click 'Start Recording'.

    5. RemotePC


    To stop the recording,

    1. From the application menu, go to 'Utilities' -> 'Recording'.
    2. Click 'Stop Recording'.
    3. Provide a name for the file, enter tags, select the particular path and click 'Save'.

    4. RemotePC

    5. Provide the name of the file, enter tags, select the particular path and click 'Save'.
    For Windows:

    To record an active remote session,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Utilities'.
    4. Click 'Record Now!'.
    RemotePC

    To stop the recording,

    1. From the application menu, go to 'Utilities'.
    2. Click 'Stop Recording'.
    3. Provide name for the file, select the particular path and click 'Save'.

    Can I make notes on my remote computer screen? If yes, how?

    Yes, you can make notes on your remote computer screen with the help of the 'Sticky Note' feature.

    To enable sticky note,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Utilities'.
    4. Click 'Sticky Note'.
    Sticky Note

    Note: You can save and view the same after the remote session ends, in an offline mode.

    How do I use Whiteboard during a remote session?

    With Whiteboard, you can draw on the remote screen during a session to collaborate effectively.

    To use Whiteboard,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Utilities'.
    4. Click 'Whiteboard'. The Whiteboard panel will pop up on the screen.

    You can choose from the following options:


    Whiteboard

    • Cursor: Selected by default, allows you to access the remote computer
    • Pen: Select to draw on the remote screen. Choose a line width or color of your preference.
    • Eraser: Select to clear parts of the drawing on the screen. Choose a suitable width for the eraser.
    • Capture: Select to capture a screenshot and save it on the local computer
    • Clear: Select to clear the entire drawing on the screen

    Can I use keyboard shortcuts (such as Ctrl + C) on my remote computer during a remote session?

    Yes, you can use keyboard shortcuts (such as Ctrl + C) on your remote computer during a remote session, by enabling 'Send Key Combinations' feature.

    To enable,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Actions'.
    4. Click 'Send Key Combinations'.
    Send key

    Can I lock the partner computer screen?

    Yes, you can lock the partner computer screen during a remote session.

    To lock,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Actions'.
    4. Click 'Lock' -> 'Lock now', to instantly lock the partner computer screen.
    5. Click Lock -> 'Lock on session end', to lock the partner computer screen as soon as the remote session ends.

    You can also lock the remote machine using Ctrl, Alt, Del function. In Windows, the options to remotely lock the remote computer, or start the task manager,etc. are available. In Mac, the 'Force Quit' options are displayed.

    To lock,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Actions'.
    4. Click 'Ctrl+Alt+Del'.
    RemotePC

    What is 'Blank Host Screen'?

    'Blank Host Screen' feature allows you to make the screen of your remote computer blank, during a remote session. This prevents others from glancing at your activities on the remote computer.

    To blank the host screen,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Actions'.
    4. Click 'Blank Host Screen'.
    RemotePC

    Note: This functionality is not supported for Microsoft Windows 10 operating system.

    Can I block keyboard and mouse input for remote computer?

    Yes, you can prevent users at the remote end from using mouse and keyboard during a session with the 'Block Remote Input' option.

    To block remote input,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, go to 'Actions'.
    4. Click 'Block Remote Input'.
    RemotePC

    Can I print documents on my remote computer?

    Yes, with RemotePC you can print documents and images that are on your remote computers from wherever you are.

    To print,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Select the file on the remote computer that is to be printed.
    4. Open the document and use Print command (or Ctrl+P) to print the selected document.
    5. Select RemotePC Printer in the window and click 'Print'.

    Note:

    • If no local printer is configured, printing operation cannot be completed.
    • If more than one local printer is configured, the printing operation will be performed using the default printer.

    Can I use the RemotePC application via VPN (Virtual Private Network)?

    Yes, you can use the RemotePC application via VPN. It allows you to create a secure connection between the local and remote computer and the connected computers act as if they are in the same network. Thus, users experience no lag during a remote session, and can work as if on their own computer.

    To use RemotePC via VPN you need,

    • An active Internet connection in both the host and viewer computer
    • VPN configured in both host and viewer computer
    • VPN enabled in host computer

    With the above requirements, RemotePC automatically detects the VPN and establishes a connection between the host and viewer computer.

    Can I end an ongoing session when my computer is getting accessed?

    Yes, you can end an ongoing session when your computer is being remotely accessed. When a remote computer connects to your computer, a message appears on the bottom-right corner of the screen. You can end the session and restrict access to the remote computer by clicking 'End Session'.

    How can I rename or remove configured computers from my account?

    To rename a configured computer,

    1. Launch the RemotePC application and log in.
    2. Right click on the computer name and click 'Rename'.
    3. Type a new name in the text field and click 'Rename'.
    4. RemotePC

    To remove a configured computer,

    1. Launch the RemotePC application and log in.
    2. Right click on the computer name and click 'Remove'.
    3. Click 'Yes' in the confirmation window.

    You can only remove the computers that are online or offline.

    Can I drag and drop or copy files/folders between my local and remote computer?

    Yes, you can drag and drop files/folders between your local and remote computer during an ongoing session. Also, you can copy multiple files from the remote computer to your machine, or vice versa. You can securely transfer files across multiple platforms i.e., from Windows to Mac or vice versa.


    Send key

    For Windows, you can also copy and paste files/folders for transferring them between remote computer and your local computer.

    What is Wake-on-LAN (WOL) in RemotePC?

    Wake-on-LAN in RemotePC lets you wake up your offline remote computers to establish a connection from anywhere. Enable WOL in the RemotePC application and turn on an offline remote computer using any of the following options:

    • Through Local Network
    • Through a Public IP

    Learn more about hardware requirements and settings configuration needed to successfully enable WOL in Windows machines for WOL.

    Note: This functionality is currently not supported for Mac.

    How do I enable WOL in RemotePC?

    To enable WOL through local network,

    1. Launch the RemotePC application and log in.
    2. Click 'Configure Now!' and configure your computer for remote access.
    3. Click setting displayed on the top-right corner.
    4. Click 'Configure'.

    5. RemotePC_Prefrences

    6. Select 'Wake-on-LAN through Local Network' from the 'Select option to wake up this computer via Wake-on-LAN' drop-down list.

    7. RemotePC_Prefrences_ConfigureWakeOnLAN

    8. Click setting, select the computers you want to add as mediator computers and click 'Add'.

      Note: Ensure that the selected mediator computer is in the same network (LAN) as the host computer.


    9. RemotePC Prefrences AddMediatorComputers

    10. Click 'OK'.

    To enable WOL through a Public IP,

    1. Launch the RemotePC application and log in.
    2. Click 'Configure Now!' and configure your computer for remote access.
    3. Click setting displayed on the top-right corner.
    4. Click 'Configure'.
    5. Select 'Wake-on-LAN through Public IP' from the 'Select option to wake up this computer via Wake-on-LAN' drop-down list.
    6. Enter a Public IP and port number in 'Address' and 'Port' fields respectively.

    7. RemotePC_Prefrences_ConfigureWakeOnLAN_IP

    8. Click 'OK'.

    How do I wake up an offline remote computer via WOL?

    To wake up an offline remote computer after enabling WOL,

    1. Launch the RemotePC application and log in.
    2. Click Wake On LAN displayed next to the offline computer name to wake up that computer.

    3. RemotePC_AlwaysOnRemoteAccess